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Rude Manager
Lani A
Rude Manager
Ruby Tuesday的点评
点评：Nov 8 '24 - experience was a "2" because we were at least able to eat some salad & our children's orders came in a timely manner. Otherwise, it would have been a very poor "1" because of the attitude of Manager Woodrow. When 2 of our ordered plates were given to the table next to us, a man wearing a dress shirt initially apologized (not Woodrow) saying our food went to the wrong table & they will take care of it. My husband & my sister-in-law's plates came .. but 45 long minutes later, when the rest of my family were almost half finished eating, me & my brother-in-law have yet to get ours. At this point, we decided to just cancel our order & asked our server for the Manager. But instead of approaching us with an apologetic attitude, this man came with his hands on his waist & started with a bad tone of "what is this all about?" We told him that our orders landed in the wrong table a long time ago & we still haven't received ours. He then asked, still with same irritated tone "well what did you order?" I told him what I ordered & my brother-in-law did the same. He replied with "I'll check to make sure you get it" & was about to turn around when we said, "forget it, don't worry we're cancelling our orders, just give us boxes for food that we didn't finish." His answer was "no problem" and quickly walked away. His body language & tone of voice didn't even come close to being apologetic; the words "we apologize" not even mentioned. I guess Service Recovery & Damage Control has no place for attention in the managerial level in this Ruby Tuesday branch. And for this reason, even though our lady server & the other previous guy apologized; the rude Manager Woodrow brought your score down to a poor 2.
翻译：24 年 11 月 8 日 - 体验为“2”，因为我们至少能吃一些沙拉，孩子们的订单也及时送达。否则，由于伍德罗经理的态度，体验将非常差，只能得到“1”。当我们订购的两盘菜送到我们旁边的桌子上时，一名穿着正装衬衫的男子最初道歉（不是伍德罗），说我们的食物送到了错误的桌子上，他们会处理的。我丈夫和嫂子的盘子来了……但 45 分钟后，当我家人几乎吃完一半时，我和姐夫还没有拿到我们的盘子。此时，我们决定取消订单，并要求服务员找经理。但这个男人没有带着道歉的态度走近我们，而是双手抱腰，用一种不好的语气开始说“这是怎么回事？”我们告诉他，我们的订单很久以前就送到了错误的桌子上，我们仍然没有收到我们的订单。然后他仍然带着同样恼怒的语气问道：“你点了什么？”我告诉他我点了什么，我的姐夫也照做了。他回答说：“我会检查一下，确保你拿到了。”正要转身时，我们说：“算了，别担心，我们取消了订单，只要给我们一盒我们没吃完的食物就行了。”他的回答是“没问题”，然后很快就走开了。他的肢体语言和语气甚至没有道歉的意思；甚至没有提到“我们道歉”这个词。我想，在这个 Ruby Tuesday 分店的管理层，服务恢复和损害控制不应该受到关注。出于这个原因，尽管我们的女服务员和另一位前男服务员道了歉；粗鲁的经理伍德罗将您的分数降到了可怜的 2 分。
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