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账户
Usually good but disappointed today
Tripadvisor用户
Usually good but disappointed today
Tokyo Steakhouse的点评
点评：Usually this is one of our favorite restaurants, but we received bad fish tonight. I understand mistakes happen, but expected a more apologetic response rather than to be treated as though I was making it up and had to justify myself even after presenting the clearly spoiled fish back in person. We were disappointed that the management argued and gave the bare minimum refund - nothing to make up for the lost meal, trouble taken to return to the restaurant (required to return for refund), etc. Apology consisted of “I’m sorry you didn’t like how it tasted. I’m sorry you feel that way,” yet continued to argue that this was how the fish was supposed to be. Raw tuna is not brown, and does not make you gag when you eat it. We have been customers for well over 15 years and always support local (NEVER write a bad review), but we won’t be back for awhile. I didn’t appreciate tonight’s experience.
翻译：通常这是我们最喜欢的餐厅之一，但今晚我们收到了糟糕的鱼。我知道错误会发生，但我希望得到更道歉的回应，而不是被当作我在编造，甚至在亲自把明显变质的鱼还给他们后也不得不为自己辩护。我们感到失望的是，管理层争辩并给予了最低限度的退款 - 没有任何东西可以弥补丢失的餐点，返回餐厅的麻烦（需要返回退款）等。道歉包括“我很抱歉你没有'喜欢它的味道。我很抱歉你有这种感觉，”但继续争辩说这就是鱼应该的样子。生金枪鱼不是棕色的，吃的时候不会让你作呕。我们成为客户已超过 15 年，始终支持本地（永远不要写差评），但我们暂时不会回来。我不欣赏今晚的经历。
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