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Beware. Disappointing Experience.
Residence Inn By Marriott Norwalk的点评
点评：I recently stayed at the Marriott Residence Inn in Norwalk, Connecticut, and it was a truly disappointing experience. I would not recommend this hotel to anyone seeking a peaceful stay. Loud music from the rooftop venue literally vibrated the walls of my room at night, making it impossible to relax or sleep. There was a sound machine next to the bed which did nothing and was a clue that this is an ongoing problem. I've stayed in a lot of Residence Inns and a sound machine is not a standard amenity.
I asked the receptionist to have the manager call me but after two plus hours I was told that "Nick" had left the property and there wasn't a manager on site. The receptionist repeated assurances led to nothing, leaving me frustrated and exhausted. I was on the 8th floor and my associate was on the 4th floor and we both heard and felt the loud music.
The next morning I asked the front desk for a refund of my room as I did not get what I paid for. The next day "Nick" approved a 50% refund. Still not a happy customer.
PS. And anyone who is chemically sensitive, the hotel has a chemical smell from cleaning products.
I asked the receptionist to have the manager call me but after two plus hours I was told that "Nick" had left the property and there wasn't a manager on site. The receptionist repeated assurances led to nothing, leaving me frustrated and exhausted. I was on the 8th floor and my associate was on the 4th floor and we both heard and felt the loud music.
The next morning I asked the front desk for a refund of my room as I did not get what I paid for. The next day "Nick" approved a 50% refund. Still not a happy customer.
PS. And anyone who is chemically sensitive, the hotel has a chemical smell from cleaning products.
翻译：我最近住在康涅狄格州诺沃克的万豪 Residence Inn 酒店，这真是一次令人失望的体验。我不会向任何寻求安静住宿的人推荐这家酒店。屋顶场地的嘈杂音乐在晚上震动了我房间的墙壁，让我无法放松或入睡。床边有一台音响机，但它什么也没做，这表明这是一个持续存在的问题。我住过很多 Residence Inn 酒店，音响机不是标准设施。
我要求接待员让经理给我打电话，但两个多小时后，我被告知“尼克”已经离开了酒店，现场没有经理。接待员一再保证，但毫无结果，让我感到沮丧和疲惫。我住在 8 楼，我的同事住在 4 楼，我们都听到并感受到了嘈杂的音乐。
第二天早上，我要求前台退还我的房间，因为我没有得到我支付的费用。第二天，“尼克”批准了 50% 的退款。仍然不是满意的顾客。
PS. 对于对化学物质敏感的人来说，酒店里有清洁产品的化学气味。
我要求接待员让经理给我打电话，但两个多小时后，我被告知“尼克”已经离开了酒店，现场没有经理。接待员一再保证，但毫无结果，让我感到沮丧和疲惫。我住在 8 楼，我的同事住在 4 楼，我们都听到并感受到了嘈杂的音乐。
第二天早上，我要求前台退还我的房间，因为我没有得到我支付的费用。第二天，“尼克”批准了 50% 的退款。仍然不是满意的顾客。
PS. 对于对化学物质敏感的人来说，酒店里有清洁产品的化学气味。
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