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AVOID! Bad condition room! Photos taken without consent and used to threaten us
格拉杜埃特希尔顿纽黑文酒店的点评
点评：Stay somewhere else. Furniture is broken (legs broken on chair so unusable), a toenail was found on the first day on the carpet, and deep stains are evident throughout the room. We requested a working chair but never received a response (chair remained broken). Was told we would receive a call by management the day after checkout but had to call almost two weeks after the fact at which time management threatened us by email with claims of photos of our room and belongings taken without our consent, claiming we had left the room in disarray every day. Simply not true and never once mentioned throughout our weeklong stay. Not sure if this was said just to scare us, but either way it's horrifying that a hotel would threaten us with photos of our personal things.
They also claimed the chair wasn't fixed because we had the do not disturb sign on....but our room was cleaned every day. Thus, this "explanation" for a broken chair isn't true. This all seemed like a cover-up (over a broken chair). Major red flags. I'm not saying this will be everyone's experience, but if this is how a hotel handles minor issues---to accuse guests of damage/dirt with claims of unconsented photos---it is a major cause for concern.
Never experienced such an inappropriate response, claims, and threats by management. For a fairly new hotel, this was beyond disappointing. We simply asked for a working chair. The response demonstrates something fishy because we were met with disgusting accusations only mentioned several days after our stay for a fairly easy-to-fix complaint. If you care for your safety, avoid. There are better options very close.
New Haven has consistently been a rude, prejudiced, and unsafe place to visit and sadly our experience at this hotel only adds to this sentiment. Previous reviews also mention poor management. I should have listened.
Other issue: A/C barely works so the room and everything in it (including our own belongings) felt damp.
They also claimed the chair wasn't fixed because we had the do not disturb sign on....but our room was cleaned every day. Thus, this "explanation" for a broken chair isn't true. This all seemed like a cover-up (over a broken chair). Major red flags. I'm not saying this will be everyone's experience, but if this is how a hotel handles minor issues---to accuse guests of damage/dirt with claims of unconsented photos---it is a major cause for concern.
Never experienced such an inappropriate response, claims, and threats by management. For a fairly new hotel, this was beyond disappointing. We simply asked for a working chair. The response demonstrates something fishy because we were met with disgusting accusations only mentioned several days after our stay for a fairly easy-to-fix complaint. If you care for your safety, avoid. There are better options very close.
New Haven has consistently been a rude, prejudiced, and unsafe place to visit and sadly our experience at this hotel only adds to this sentiment. Previous reviews also mention poor management. I should have listened.
Other issue: A/C barely works so the room and everything in it (including our own belongings) felt damp.
翻译：住在别的地方。家具坏了（椅子腿断了，不能用），第一天在地毯上发现了一个脚趾甲，房间里到处都是明显的污渍。我们要求换一把能用的椅子，但一直没有得到回复（椅子还是坏的）。我们被告知退房后的第二天会接到管理层的电话，但不得不在近两周后才打电话，当时管理层通过电子邮件威胁我们，声称我们的房间和物品的照片未经我们的同意就被拍了下来，声称我们每天都把房间弄得一团糟。根本不是真的，在我们一周的住宿期间从来没有提到过一次。不知道这是否只是为了吓唬我们，但无论如何，酒店用我们私人物品的照片来威胁我们，这太可怕了。
他们还声称椅子没有修好，因为我们打开了请勿打扰的标志……但我们的房间每天都打扫。因此，这种关于椅子坏了的“解释”是不正确的。这一切似乎都是在掩盖（椅子坏了）。重大危险信号。我并不是说每个人都会遇到这种情况，但如果酒店处理小问题的方式是这样的——指责客人造成损坏/污垢，声称未经同意拍摄照片——那么这确实值得担忧。
从未遇到过管理层如此不恰当的回应、指控和威胁。对于一家相当新的酒店来说，这实在令人失望。我们只是要求一把能用的椅子。但酒店的反应却表明有些可疑，因为我们在入住几天后才收到了令人厌恶的指控，而这个投诉其实很容易解决。如果你关心自己的安全，那就避免入住。附近有更好的选择。
纽黑文一直是一个粗鲁、有偏见、不安全的旅游胜地，遗憾的是，我们在这家酒店的经历只会加剧这种情绪。以前的评论也提到了糟糕的管理。我应该听从他们的建议。
其他问题：空调几乎不工作，所以房间和里面的所有东西（包括我们自己的物品）都感觉潮湿。
他们还声称椅子没有修好，因为我们打开了请勿打扰的标志……但我们的房间每天都打扫。因此，这种关于椅子坏了的“解释”是不正确的。这一切似乎都是在掩盖（椅子坏了）。重大危险信号。我并不是说每个人都会遇到这种情况，但如果酒店处理小问题的方式是这样的——指责客人造成损坏/污垢，声称未经同意拍摄照片——那么这确实值得担忧。
从未遇到过管理层如此不恰当的回应、指控和威胁。对于一家相当新的酒店来说，这实在令人失望。我们只是要求一把能用的椅子。但酒店的反应却表明有些可疑，因为我们在入住几天后才收到了令人厌恶的指控，而这个投诉其实很容易解决。如果你关心自己的安全，那就避免入住。附近有更好的选择。
纽黑文一直是一个粗鲁、有偏见、不安全的旅游胜地，遗憾的是，我们在这家酒店的经历只会加剧这种情绪。以前的评论也提到了糟糕的管理。我应该听从他们的建议。
其他问题：空调几乎不工作，所以房间和里面的所有东西（包括我们自己的物品）都感觉潮湿。
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