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Cancelled 90 Minutes Before They Were Supposed to Pick Up our 26 Guests
BrewHop Trolley的点评
点评：Last weekend, my wife booked Brewhop for an elaborate multi-destination event which included several venue rentals and performers with fixed schedules along the way. The morning of the event was very cold, as predicted by all of the local weather service providers. With several thousand dollars invested in the event and 26 attendees arriving at 1:00pm with the Trolley to arrive at 2:00pm. At 11:59am the morning of the event (2 hours before they are supposed to pick up the 26 guests), Brewhop sent us a text message stating that the trolley won't start and that they would have an update for us in 45 minutes. They also provided the name of a valet service we could call as a backup and noted "were still trying over here LOL".
Thirty minutes later, Brewhop texted us stating "its gonna be a no go for the trolley's today" because they couldn't get them started. My wife spent the entire first hour of the big event crying and frantically trying to find any other transportation option for 26 people with less than an hour notice. We were not able to find another transportation provider in the short window and ultimately had to cancel one of the stops and one of the entertainers.
When they canceled an hour before the event Brewhop agreed to refund the full thousand dollars we pre-paid for their services because of their negligence, but subsequently only refunded 80% of the amount. I'm not a fan of negative reviews, but I am so shocked and appalled that any service company would conduct themselves like this we had to do something.
Thirty minutes later, Brewhop texted us stating "its gonna be a no go for the trolley's today" because they couldn't get them started. My wife spent the entire first hour of the big event crying and frantically trying to find any other transportation option for 26 people with less than an hour notice. We were not able to find another transportation provider in the short window and ultimately had to cancel one of the stops and one of the entertainers.
When they canceled an hour before the event Brewhop agreed to refund the full thousand dollars we pre-paid for their services because of their negligence, but subsequently only refunded 80% of the amount. I'm not a fan of negative reviews, but I am so shocked and appalled that any service company would conduct themselves like this we had to do something.
翻译：上周末，我的妻子为 Brewhop 预订了一场精心设计的多目的地活动，其中包括沿途固定时间表的多个场地租赁和表演者。正如当地所有气象服务提供商预测的那样，活动当天早上非常寒冷。此次活动投资了数千美元，26 名与会者于下午 1:00 搭乘电车于下午 2:00 抵达。活动当天上午 11:59（比他们应该接 26 位客人的时间提前 2 小时），Brewhop 给我们发了一条短信，说手推车无法启动，他们将在 45 分钟内为我们提供最新消息。他们还提供了我们可以调用作为备份的代客服务的名称，并指出“我们仍在尝试在这里哈哈”。
三十分钟后，Brewhop 给我们发短信说“今天不能使用手推车”，因为他们无法启动手推车。我的妻子在大型活动的第一个小时里一直在哭泣，并疯狂地为 26 人寻找其他交通选择，而且通知时间不到一个小时。我们无法在短时间内找到另一家交通提供商，最终不得不取消其中一站和一名艺人。
当他们在活动前一小时取消时，由于他们的疏忽，Brewhop 同意退还我们为他们的服务预付的全额一千美元，但后来只退还了 80% 的金额。我不喜欢负面评论，但我感到非常震惊和震惊，任何服务公司都会这样做，我们必须做点什么。
三十分钟后，Brewhop 给我们发短信说“今天不能使用手推车”，因为他们无法启动手推车。我的妻子在大型活动的第一个小时里一直在哭泣，并疯狂地为 26 人寻找其他交通选择，而且通知时间不到一个小时。我们无法在短时间内找到另一家交通提供商，最终不得不取消其中一站和一名艺人。
当他们在活动前一小时取消时，由于他们的疏忽，Brewhop 同意退还我们为他们的服务预付的全额一千美元，但后来只退还了 80% 的金额。我不喜欢负面评论，但我感到非常震惊和震惊，任何服务公司都会这样做，我们必须做点什么。
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