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Can't Handle Food Allergies/Sensitivities, Bad Service, So So Food
Robyn T
Can't Handle Food Allergies/Sensitivities, Bad Service, So So Food
Benihana的点评
点评：Hard to know where to begin. We were enjoying a special weekend away and thought Benihana would be fun, and I like a good Japanese steakhouse. We were so disappointed. To start our table was in a terrible location right at the entrance to the hibachi area and we were on the aisle end. We had constant cool air blowing on us which I believe was to help offset the heat of the tables, but it was not a good place to sit and enjoy a meal.
Apparently, they don't have a good system for handling food allergies and sensitivities. There were three people at our table with such issues, when they let the server know she seemed overwhelmed. They didn't have good options for say the person who had a challenge with onion for the soup and salad, or another person who had a sensitivity with gluten. The person with onion just didn't get soup and the salad was served with just lemon instead of dressing.
Everything took forever from the soup and salad to the hibachi cook getting to our table. We had been sitting for over an hour when the cook showed up to take care of the table next to us that had been seated 30 minutes after our table, they were just finishing their salad. One of the guests at our table asked to speak to the manager and she explained that it was the restaurants fault because we had people with food allergies. No apology, just it's your fault. About five minutes later our cook showed up.
I say cook because these guys are not chefs, at least not of the quality I have experienced at a good Japanese steakhouse. He was flustered trying to figure out what he was doing. He seemed annoyed that we were a quiet table and that the table next to us, who were drinking heavily and very gregarious, were engaging their cook more than our table. There wasn't a good plan to handle the allergies and basically the folks who had them were cooked for first. No one on the staff asked for clarification, though two people had made it clear that it was a sensitivity and not a true allergy. My partner has the onion sensitivity couldn't have the fried rice and asked for steamed instead. His food was done first, hibachi salmon with avocado tarter sauce. Because of the breeze hitting us he had to eat while the food was hot, he did not get the avocado sauce, and his steamed rice came after he finished his food. The noodles on the dish was maybe a half a cup and the salmon about four ounces. The salmon was cooked well, but the amount of pepper was overwhelming the flavor. Not much other seasoning. At this point we were just laughing at the challenges because it was so bad. The server was hard to find, and the place was so noisy it was hard to talk or hear.
It would be another 20 minutes or more before I got some of my food, and even longer for folks at the other side of the table. I got my fried rice first and normally I would wait for the rest of my food, but the cold breeze meant my rice would be cold before I got my seafood. No one at the table received their shrimp appetizer that is supposed to come with the meal. It was another 15 or so minutes before my shrimp, scallops, and calamari would make it to my plate. The shrimp was over cooked by about 10 minutes, they sat on the grill for at least 15 minutes and were hard and rubbery. The scallops and calamari were cooked well, but again too much pepper and not much else. The cook put about a 1/4 teaspoon of garlic butter on my seafood, a bit of lemon, and too much pepper. And I also did not get any dipping sauce. The cook at the next table had taken our sauce bowls and the server forgot our sauces, I was offered sauce after I had eaten my food.
I remember thinking it was supposed to come with vegetables. I was the first of the non-allergy folks to get my food and the cook was working on the others. After everyone got their main courses, he then started cooking the vegetables, onions, and a piece of zucchini. Again, very little flavor and most of us had finished our main course. Our cook was just not good and not able to handle the allergies, which I blame on management. The entire table was just ready to be done. This was two and a half hours of one fiasco after another.
The entire hibachi area is a mess, too many tables, noisy atmosphere, and an assembly line feeling. In my experience at other places, fried rice is included, and vegetables have variety. The cook even cooked mushrooms that were not served, not sure what that was about. It was a waste of time and money. There are so many better places to go for the high price of this place. I expected far better. What we got was bad service, shorted on what was supposed to be included, overcharged for everything, while we sat there shivering and trying to eat our food before it was ice cold. It was frustrating for the whole table, and so bad it became comical.
Dinner for two here was well over $100. Don't waste your money, definitely don't go if you have allergies, and don't waste your time if you’re looking for an upscale nice evening.
Apparently, they don't have a good system for handling food allergies and sensitivities. There were three people at our table with such issues, when they let the server know she seemed overwhelmed. They didn't have good options for say the person who had a challenge with onion for the soup and salad, or another person who had a sensitivity with gluten. The person with onion just didn't get soup and the salad was served with just lemon instead of dressing.
Everything took forever from the soup and salad to the hibachi cook getting to our table. We had been sitting for over an hour when the cook showed up to take care of the table next to us that had been seated 30 minutes after our table, they were just finishing their salad. One of the guests at our table asked to speak to the manager and she explained that it was the restaurants fault because we had people with food allergies. No apology, just it's your fault. About five minutes later our cook showed up.
I say cook because these guys are not chefs, at least not of the quality I have experienced at a good Japanese steakhouse. He was flustered trying to figure out what he was doing. He seemed annoyed that we were a quiet table and that the table next to us, who were drinking heavily and very gregarious, were engaging their cook more than our table. There wasn't a good plan to handle the allergies and basically the folks who had them were cooked for first. No one on the staff asked for clarification, though two people had made it clear that it was a sensitivity and not a true allergy. My partner has the onion sensitivity couldn't have the fried rice and asked for steamed instead. His food was done first, hibachi salmon with avocado tarter sauce. Because of the breeze hitting us he had to eat while the food was hot, he did not get the avocado sauce, and his steamed rice came after he finished his food. The noodles on the dish was maybe a half a cup and the salmon about four ounces. The salmon was cooked well, but the amount of pepper was overwhelming the flavor. Not much other seasoning. At this point we were just laughing at the challenges because it was so bad. The server was hard to find, and the place was so noisy it was hard to talk or hear.
It would be another 20 minutes or more before I got some of my food, and even longer for folks at the other side of the table. I got my fried rice first and normally I would wait for the rest of my food, but the cold breeze meant my rice would be cold before I got my seafood. No one at the table received their shrimp appetizer that is supposed to come with the meal. It was another 15 or so minutes before my shrimp, scallops, and calamari would make it to my plate. The shrimp was over cooked by about 10 minutes, they sat on the grill for at least 15 minutes and were hard and rubbery. The scallops and calamari were cooked well, but again too much pepper and not much else. The cook put about a 1/4 teaspoon of garlic butter on my seafood, a bit of lemon, and too much pepper. And I also did not get any dipping sauce. The cook at the next table had taken our sauce bowls and the server forgot our sauces, I was offered sauce after I had eaten my food.
I remember thinking it was supposed to come with vegetables. I was the first of the non-allergy folks to get my food and the cook was working on the others. After everyone got their main courses, he then started cooking the vegetables, onions, and a piece of zucchini. Again, very little flavor and most of us had finished our main course. Our cook was just not good and not able to handle the allergies, which I blame on management. The entire table was just ready to be done. This was two and a half hours of one fiasco after another.
The entire hibachi area is a mess, too many tables, noisy atmosphere, and an assembly line feeling. In my experience at other places, fried rice is included, and vegetables have variety. The cook even cooked mushrooms that were not served, not sure what that was about. It was a waste of time and money. There are so many better places to go for the high price of this place. I expected far better. What we got was bad service, shorted on what was supposed to be included, overcharged for everything, while we sat there shivering and trying to eat our food before it was ice cold. It was frustrating for the whole table, and so bad it became comical.
Dinner for two here was well over $100. Don't waste your money, definitely don't go if you have allergies, and don't waste your time if you’re looking for an upscale nice evening.
翻译：很难知道从哪里开始。我们正在享受一个特别的周末，觉得红花会很有趣，而且我喜欢一家不错的日本牛排馆。我们非常失望。首先我们的桌子位置很糟糕，就在火盆区的入口处，我们在过道的尽头。我们不断地吹着凉爽的空气，我相信这有助于抵消桌子的热量，但这不是一个坐下来吃饭的好地方。
显然，他们没有一个好的系统来处理食物过敏和敏感性。我们桌上有三个人遇到了这样的问题，当他们让服务员知道她似乎不知所措时。对于那些对洋葱汤和沙拉有困难的人，或者对麸质敏感的人来说，他们没有很好的选择。那个有洋葱的人没有喝汤，沙拉只放了柠檬而不是调料。
从汤和沙拉到火盆厨师到达我们的餐桌，一切都花了很长时间。我们已经坐了一个多小时，当厨师出现来照顾我们旁边的桌子时，他们已经在我们桌子后 30 分钟就坐了，他们刚刚吃完沙拉。我们餐桌上的一位客人要求与经理交谈，她解释说这是餐厅的错，因为我们有人对食物过敏。没有道歉，只是你的错。大约五分钟后，我们的厨师出现了。
我说厨师是因为这些人不是厨师，至少没有达到我在一家好的日本牛排馆所体验到的质量。他很慌乱，试图弄清楚自己在做什么。他似乎很生气，因为我们是一张安静的桌子，而我们旁边的桌子，他们喝得很厉害，非常合群，比我们的桌子更多地吸引他们的厨师。没有一个好的计划来处理过敏，基本上那些有过敏的人首先被煮熟了。工作人员中没有人要求澄清，尽管有两个人明确表示这是一种敏感性，而不是真正的过敏。我的伙伴对洋葱敏感，不能吃炒饭，所以要求蒸米饭。他的食物先做好了，火锅三文鱼配鳄梨塔酱。由于微风吹袭我们，他必须趁食物热的时候吃，他没有得到鳄梨酱，他吃完饭后才上来的米饭。菜上的面条大约有半杯，鲑鱼大约有四盎司。三文鱼煮得很好，但胡椒的量压倒了味道。其他的调料就没有太多了。此时我们只是嘲笑这些挑战，因为它太糟糕了。服务员很难找到，而且这个地方很吵，很难说话或听清声音。
我还要等 20 分钟或更长时间才能拿到食物，对于桌子另一边的人来说甚至更长。我先点了炒饭，通常我会等剩下的食物，但冷风意味着我的米饭在我点海鲜之前就已经冷了。餐桌上没有人收到本应随餐附赠的虾开胃菜。又过了大约 15 分钟，我的虾、扇贝和鱿鱼才上桌。虾煮了大约 10 分钟，在烤架上烤了至少 15 分钟，变得又硬又有弹性。扇贝和鱿鱼煮得很好，但是胡椒粉太多了，其他的也没有。厨师在我的海鲜上放了大约 1/4 茶匙的大蒜黄油、一点柠檬和太多的胡椒。而且我也没有得到任何蘸酱。隔壁桌的厨师拿走了我们的酱汁碗，服务员忘记了我们的酱汁，我吃完食物后才给我提供酱汁。
我记得我以为它应该配蔬菜。我是第一个拿到食物的非过敏者，厨师正在处理其他人的食物。每个人都吃完主菜后，他开始煮蔬菜、洋葱和一块西葫芦。同样，味道很少，我们大多数人都吃完了主菜。我们的厨师不太好，无法处理过敏，我将其归咎于管理人员。整张桌子都准备好了。这是一个又一个的惨败，持续了两个半小时。
整个铁板烧区一片狼藉，桌子太多，气氛嘈杂，有一种流水线的感觉。根据我在其他地方的经验，包括炒饭，蔬菜也多种多样。厨师甚至还煮了没有上桌的蘑菇，不知道那是怎么回事。这是浪费时间和金钱。对于这个地方的高价格来说，还有很多更好的地方可以去。我预期要好得多。我们得到的是糟糕的服务，缺少应包含的内容，所有东西都收费过高，而我们坐在那里瑟瑟发抖，试图在食物变冷之前吃掉食物。这让整桌人都感到沮丧，而且糟糕的是，这变得很滑稽。
两个人在这里吃晚餐超过100美元。别浪费钱了，有过敏的话绝对不要去， 如果您正在寻找一个高档的美好夜晚，请不要浪费时间。
显然，他们没有一个好的系统来处理食物过敏和敏感性。我们桌上有三个人遇到了这样的问题，当他们让服务员知道她似乎不知所措时。对于那些对洋葱汤和沙拉有困难的人，或者对麸质敏感的人来说，他们没有很好的选择。那个有洋葱的人没有喝汤，沙拉只放了柠檬而不是调料。
从汤和沙拉到火盆厨师到达我们的餐桌，一切都花了很长时间。我们已经坐了一个多小时，当厨师出现来照顾我们旁边的桌子时，他们已经在我们桌子后 30 分钟就坐了，他们刚刚吃完沙拉。我们餐桌上的一位客人要求与经理交谈，她解释说这是餐厅的错，因为我们有人对食物过敏。没有道歉，只是你的错。大约五分钟后，我们的厨师出现了。
我说厨师是因为这些人不是厨师，至少没有达到我在一家好的日本牛排馆所体验到的质量。他很慌乱，试图弄清楚自己在做什么。他似乎很生气，因为我们是一张安静的桌子，而我们旁边的桌子，他们喝得很厉害，非常合群，比我们的桌子更多地吸引他们的厨师。没有一个好的计划来处理过敏，基本上那些有过敏的人首先被煮熟了。工作人员中没有人要求澄清，尽管有两个人明确表示这是一种敏感性，而不是真正的过敏。我的伙伴对洋葱敏感，不能吃炒饭，所以要求蒸米饭。他的食物先做好了，火锅三文鱼配鳄梨塔酱。由于微风吹袭我们，他必须趁食物热的时候吃，他没有得到鳄梨酱，他吃完饭后才上来的米饭。菜上的面条大约有半杯，鲑鱼大约有四盎司。三文鱼煮得很好，但胡椒的量压倒了味道。其他的调料就没有太多了。此时我们只是嘲笑这些挑战，因为它太糟糕了。服务员很难找到，而且这个地方很吵，很难说话或听清声音。
我还要等 20 分钟或更长时间才能拿到食物，对于桌子另一边的人来说甚至更长。我先点了炒饭，通常我会等剩下的食物，但冷风意味着我的米饭在我点海鲜之前就已经冷了。餐桌上没有人收到本应随餐附赠的虾开胃菜。又过了大约 15 分钟，我的虾、扇贝和鱿鱼才上桌。虾煮了大约 10 分钟，在烤架上烤了至少 15 分钟，变得又硬又有弹性。扇贝和鱿鱼煮得很好，但是胡椒粉太多了，其他的也没有。厨师在我的海鲜上放了大约 1/4 茶匙的大蒜黄油、一点柠檬和太多的胡椒。而且我也没有得到任何蘸酱。隔壁桌的厨师拿走了我们的酱汁碗，服务员忘记了我们的酱汁，我吃完食物后才给我提供酱汁。
我记得我以为它应该配蔬菜。我是第一个拿到食物的非过敏者，厨师正在处理其他人的食物。每个人都吃完主菜后，他开始煮蔬菜、洋葱和一块西葫芦。同样，味道很少，我们大多数人都吃完了主菜。我们的厨师不太好，无法处理过敏，我将其归咎于管理人员。整张桌子都准备好了。这是一个又一个的惨败，持续了两个半小时。
整个铁板烧区一片狼藉，桌子太多，气氛嘈杂，有一种流水线的感觉。根据我在其他地方的经验，包括炒饭，蔬菜也多种多样。厨师甚至还煮了没有上桌的蘑菇，不知道那是怎么回事。这是浪费时间和金钱。对于这个地方的高价格来说，还有很多更好的地方可以去。我预期要好得多。我们得到的是糟糕的服务，缺少应包含的内容，所有东西都收费过高，而我们坐在那里瑟瑟发抖，试图在食物变冷之前吃掉食物。这让整桌人都感到沮丧，而且糟糕的是，这变得很滑稽。
两个人在这里吃晚餐超过100美元。别浪费钱了，有过敏的话绝对不要去， 如果您正在寻找一个高档的美好夜晚，请不要浪费时间。
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