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Blind/adaptive program in shambles/Husband hit on head by ski instructor/Appalling customer service
Beaver Creek Ski Area的点评
点评：Our family is 3rd generation BC. We have been going for more than 30 years. The resort experience and management this year was appalling.
We tried to arrange an adaptive instructor for our blind friend weeks before arriving and were told to wait until we got there. My friend was then told in person, having rented equipment etc that the “adaptive program is having issues” and was told to “come back tomorrow” because we don’t have an instructor available, and “we don’t call you to LYK if one becomes available.”My friend didn’t get to ski with an adaptive instructor and will likely never ski again.
My husband was then hit on the head and knocked off his feet by a ski instructor who asked if he was okay, then skied off without initiating concussion protocol or calling ski patrol.
Trying to get anyone at BC to care enough about these serious issues has been a nightmare, ending with the pitbull from Health and Safety whom they set on us to intimidate us to stop trying to get someone at BC to care.
BC used to pride itself on its exceptional ski school experience and joyful, kind customer service. Well not anymore. You will have a great time just as long as you don’t have a disabled person in your party or nothing goes wrong that requires the management to actually care about you and your experience during your stay.
We tried to arrange an adaptive instructor for our blind friend weeks before arriving and were told to wait until we got there. My friend was then told in person, having rented equipment etc that the “adaptive program is having issues” and was told to “come back tomorrow” because we don’t have an instructor available, and “we don’t call you to LYK if one becomes available.”My friend didn’t get to ski with an adaptive instructor and will likely never ski again.
My husband was then hit on the head and knocked off his feet by a ski instructor who asked if he was okay, then skied off without initiating concussion protocol or calling ski patrol.
Trying to get anyone at BC to care enough about these serious issues has been a nightmare, ending with the pitbull from Health and Safety whom they set on us to intimidate us to stop trying to get someone at BC to care.
BC used to pride itself on its exceptional ski school experience and joyful, kind customer service. Well not anymore. You will have a great time just as long as you don’t have a disabled person in your party or nothing goes wrong that requires the management to actually care about you and your experience during your stay.
翻译：我们的家族是公元前第三代。我们已经走了30多年了。今年的度假村体验和管理令人震惊。
我们试图在抵达前几周为我们的盲人朋友安排一名适应性教练，但被告知要等到我们到达那里。然后，我的朋友在租用了设备等后，被告知“适应性计划有问题”，并被告知“明天再来”，因为我们没有可用的教练，并且“我们不会叫您去 LYK”如果有空的话。”我的朋友没有在适应性教练的指导下滑雪，而且很可能再也不会滑雪了。
然后，我丈夫的头部被击中，并被一名滑雪教练打倒，滑雪教练问他是否还好，然后就滑雪离开了，没有启动脑震荡治疗方案，也没有打电话给滑雪巡逻队。
试图让 BC 的任何人足够关心这些严重问题一直是一场噩梦，最终以来自健康与安全部门的斗牛犬来威胁我们，以恐吓我们停止试图让 BC 的人来关心。
BC 曾经以其卓越的滑雪学校体验和愉快、友善的客户服务而自豪。好吧，不再是了。只要您的聚会中没有残疾人，或者没有任何问题需要管理层真正关心您和您在住宿期间的体验，您就会度过一段愉快的时光。
我们试图在抵达前几周为我们的盲人朋友安排一名适应性教练，但被告知要等到我们到达那里。然后，我的朋友在租用了设备等后，被告知“适应性计划有问题”，并被告知“明天再来”，因为我们没有可用的教练，并且“我们不会叫您去 LYK”如果有空的话。”我的朋友没有在适应性教练的指导下滑雪，而且很可能再也不会滑雪了。
然后，我丈夫的头部被击中，并被一名滑雪教练打倒，滑雪教练问他是否还好，然后就滑雪离开了，没有启动脑震荡治疗方案，也没有打电话给滑雪巡逻队。
试图让 BC 的任何人足够关心这些严重问题一直是一场噩梦，最终以来自健康与安全部门的斗牛犬来威胁我们，以恐吓我们停止试图让 BC 的人来关心。
BC 曾经以其卓越的滑雪学校体验和愉快、友善的客户服务而自豪。好吧，不再是了。只要您的聚会中没有残疾人，或者没有任何问题需要管理层真正关心您和您在住宿期间的体验，您就会度过一段愉快的时光。
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