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Canyon Ranch Woodside - one of the biggest luxury fails ever
Canyon Ranch Woodside的点评
点评：My wife surprised me with a weekend at the world famous Canyon Ranch. She had previously ordered a bottle of wine that was supposed to be in my room when I arrived on Saturday. I arrived, checked in and went to my room. No wine. I went to a fireside chat as it was raining the day I arrived ruling out any outdoor activities. The discussion was led by the wellness director for the spa who started off by giving us her background and the fact that she has an eating disorder and she has to learn compassion in order to deal with her disorder and the related trauma (why would a teacher share this?) I was the only male in the discussion and hears about other traumas and how one of the women in the class is having trouble with her husband not supporting her. One woman left because she was uncomfortable. Welcome to the class sir - we want you to leave.
When I got back from the class I was taking a shower and a knock on the door which I answered with “can’t come to the door right now”.
Went to dinner a little late - fish, duck, or mushrooms - I don’t eat duck or mystery fish so I tried the rubbery mushrooms and decided I would be better off NOt eating. No one offered a drink other than water even though I heard about their wine program.
Back to the room - ate a cliff bar and went to bed early.
The next morning I had a massage and the spa was a ghost town. Since I was apparently unwelcome in the fireside chats I thought I’d add a facial to my massage. “We’re sorry our esthetician is off today”. What? You’re open 4 days per week and one of them you have no staff? So I had a nice massage, looked at the lunch menu - no thanks - had a bar and took a nap.
A while later I went for a walk and came back to a bottle of wine and a lovely note from my wife - more than a day after it was supposed to be there. Was going to walk the labyrinth as the mentioned it online - only to learn that it is just bricks in the driveway that look like a labyrinth. And there were people working out there. Back to the room.
Dinner that night was again - fish - another Clif bar and thought I’d crack open the wine. It was bad - bad as in disgusting vinegar - so two sips and no thanks.
The next morning I went to breakfast and orders over medium eggs that came out hard and broken and basically inedible. Another bar then to the front desk to complain and call an Uber to end this awful experience. They called me a car that cost more than 2x the cost of an Uber. As o was walking out to the car the GM Alex came out to talk about my experience and he didn’t not at all seem surprised and credited me one night.
The bottom line - 2 nights in an average room (my wife splurged on the treehouse room which was outdated and dirty) cost $3000 less the $1100 credit. $1900 for a room to sleep in - crappy cold food and a closed spa. I could have stayed at the Ritz for $500/night and had actual good service.
My advice - if you want to go to Canyon Ranch - go to Tucson or one of the others. Woodside is actually not very nice (other than being in the woods) and the staff, although nice - could care less about your stay.
Plus - my wife has been trying to reach Alex (I’m pretty sure that’s his name) about the lack of wine delivery and our overall dissatisfaction - nope - I guess he’s moved on to caring for the wealthy older women who visit this so called spa.
When I got back from the class I was taking a shower and a knock on the door which I answered with “can’t come to the door right now”.
Went to dinner a little late - fish, duck, or mushrooms - I don’t eat duck or mystery fish so I tried the rubbery mushrooms and decided I would be better off NOt eating. No one offered a drink other than water even though I heard about their wine program.
Back to the room - ate a cliff bar and went to bed early.
The next morning I had a massage and the spa was a ghost town. Since I was apparently unwelcome in the fireside chats I thought I’d add a facial to my massage. “We’re sorry our esthetician is off today”. What? You’re open 4 days per week and one of them you have no staff? So I had a nice massage, looked at the lunch menu - no thanks - had a bar and took a nap.
A while later I went for a walk and came back to a bottle of wine and a lovely note from my wife - more than a day after it was supposed to be there. Was going to walk the labyrinth as the mentioned it online - only to learn that it is just bricks in the driveway that look like a labyrinth. And there were people working out there. Back to the room.
Dinner that night was again - fish - another Clif bar and thought I’d crack open the wine. It was bad - bad as in disgusting vinegar - so two sips and no thanks.
The next morning I went to breakfast and orders over medium eggs that came out hard and broken and basically inedible. Another bar then to the front desk to complain and call an Uber to end this awful experience. They called me a car that cost more than 2x the cost of an Uber. As o was walking out to the car the GM Alex came out to talk about my experience and he didn’t not at all seem surprised and credited me one night.
The bottom line - 2 nights in an average room (my wife splurged on the treehouse room which was outdated and dirty) cost $3000 less the $1100 credit. $1900 for a room to sleep in - crappy cold food and a closed spa. I could have stayed at the Ritz for $500/night and had actual good service.
My advice - if you want to go to Canyon Ranch - go to Tucson or one of the others. Woodside is actually not very nice (other than being in the woods) and the staff, although nice - could care less about your stay.
Plus - my wife has been trying to reach Alex (I’m pretty sure that’s his name) about the lack of wine delivery and our overall dissatisfaction - nope - I guess he’s moved on to caring for the wealthy older women who visit this so called spa.
翻译：我的妻子在世界著名的峡谷牧场度过了一个周末，这让我大吃一惊。当我星期六到达时，她之前已经订购了一瓶应该在我房间里的酒。我到了，登记入住然后去了我的房间。没有酒。我去炉边聊天，因为我到达的那天正在下雨，排除了任何户外活动的可能。讨论由水疗中心的健康总监主持，她首先向我们介绍了她的背景以及她患有饮食失调症的事实，她必须学会同情以应对她的疾病和相关的创伤（为什么老师会分享这个？）我是讨论中唯一的男性，听说过其他创伤，以及班上的一位女性如何因丈夫不支持她而遇到麻烦。一位女士因为不舒服而离开了。欢迎来到班级先生 - 我们希望你离开。
当我从课堂上回来时，我正在洗澡，有人敲门，我回答说“现在不能来门口”。
吃晚饭的时间有点晚——鱼、鸭肉或蘑菇——我不吃鸭肉或神秘鱼，所以我尝试了橡胶蘑菇，并决定不吃会更好。即使我听说了他们的葡萄酒计划，也没有人提供除水以外的饮料。
回到房间——吃了个悬崖吧，早点睡了。
第二天早上我做了一次按摩，水疗中心简直就是一座鬼城。由于我在炉边谈话中显然不受欢迎，所以我想我应该在按摩中添加面部护理。 “很抱歉，我们的美容师今天不在”。什么？您每周营业 4 天，其中一天没有员工？所以我做了一次很好的按摩，看了看午餐菜单——不，谢谢——去了一家酒吧，小睡了一会儿。
过了一会儿，我出去散步，回来时拿到了一瓶酒和我妻子给我的一张可爱的便条——比它应该在那里的一天多了。打算像网上提到的那样走迷宫 - 才知道它只是车道上看起来像迷宫的砖块。还有人在那里工作。回到房间。
那天晚上的晚餐又是 - 鱼 - 另一个 Clif 酒吧，我想我会打开酒。这很糟糕——就像在恶心的醋中一样糟糕——所以喝了两口，不用了，谢谢。
第二天早上，我去吃早餐，点了中等大小的鸡蛋，这些鸡蛋出来时又硬又破，基本上不能吃。另一个酒吧然后到前台抱怨并打电话给优步来结束这种可怕的经历。他们称我的汽车价格是 Uber 的 2 倍多。当 o 走向汽车时，通用汽车亚历克斯出来谈论我的经历，他似乎一点也不惊讶，并在一天晚上称赞了我。
最重要的是——在一个普通的房间里住了 2 晚（我的妻子挥霍在树屋房间里，那是过时和肮脏的）花费 3000 美元减去 1100 美元的信用额度。 1900 美元一个房间睡觉 - 蹩脚的冷食和一个封闭的水疗中心。我本可以花 500 美元/晚住在丽思酒店，并享受真正的优质服务。
我的建议 - 如果你想去峡谷牧场 - 去图森或其他地方之一。伍德赛德实际上不是很好（除了在树林里），工作人员虽然很好 - 不太关心您的住宿。
另外 - 我的妻子一直试图联系亚历克斯（我很确定这是他的名字）关于缺乏葡萄酒交付和我们的总体不满 - 不 - 我猜他已经开始照顾访问这个所谓的富有的老年妇女温泉。
当我从课堂上回来时，我正在洗澡，有人敲门，我回答说“现在不能来门口”。
吃晚饭的时间有点晚——鱼、鸭肉或蘑菇——我不吃鸭肉或神秘鱼，所以我尝试了橡胶蘑菇，并决定不吃会更好。即使我听说了他们的葡萄酒计划，也没有人提供除水以外的饮料。
回到房间——吃了个悬崖吧，早点睡了。
第二天早上我做了一次按摩，水疗中心简直就是一座鬼城。由于我在炉边谈话中显然不受欢迎，所以我想我应该在按摩中添加面部护理。 “很抱歉，我们的美容师今天不在”。什么？您每周营业 4 天，其中一天没有员工？所以我做了一次很好的按摩，看了看午餐菜单——不，谢谢——去了一家酒吧，小睡了一会儿。
过了一会儿，我出去散步，回来时拿到了一瓶酒和我妻子给我的一张可爱的便条——比它应该在那里的一天多了。打算像网上提到的那样走迷宫 - 才知道它只是车道上看起来像迷宫的砖块。还有人在那里工作。回到房间。
那天晚上的晚餐又是 - 鱼 - 另一个 Clif 酒吧，我想我会打开酒。这很糟糕——就像在恶心的醋中一样糟糕——所以喝了两口，不用了，谢谢。
第二天早上，我去吃早餐，点了中等大小的鸡蛋，这些鸡蛋出来时又硬又破，基本上不能吃。另一个酒吧然后到前台抱怨并打电话给优步来结束这种可怕的经历。他们称我的汽车价格是 Uber 的 2 倍多。当 o 走向汽车时，通用汽车亚历克斯出来谈论我的经历，他似乎一点也不惊讶，并在一天晚上称赞了我。
最重要的是——在一个普通的房间里住了 2 晚（我的妻子挥霍在树屋房间里，那是过时和肮脏的）花费 3000 美元减去 1100 美元的信用额度。 1900 美元一个房间睡觉 - 蹩脚的冷食和一个封闭的水疗中心。我本可以花 500 美元/晚住在丽思酒店，并享受真正的优质服务。
我的建议 - 如果你想去峡谷牧场 - 去图森或其他地方之一。伍德赛德实际上不是很好（除了在树林里），工作人员虽然很好 - 不太关心您的住宿。
另外 - 我的妻子一直试图联系亚历克斯（我很确定这是他的名字）关于缺乏葡萄酒交付和我们的总体不满 - 不 - 我猜他已经开始照顾访问这个所谓的富有的老年妇女温泉。
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