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Great Food, Poor Service
nora m
Great Food, Poor Service
The Sutter Restaurant的点评
点评：We were seated immediately by a very pleasant hostess. However, we then waited...and waited...and waited for a server to acknowledge us. Many walked by, and several even looked right at us. I could see servers at other tables, and they seemed quite friendly and professional. There were two parties seated AFTER us that had servers stop by, yet there we sat. Just when I was beginning to get a complex, thinking we had broken some unknown rule, a manager came and took our order. Whew!
Sadly, everything didn't go perfectly after that. We never really had a server, just random managerial types occasionally checking in. I had to flag servers / bussers down if we needed anything. It was rather bizarre.
Luckily, the food, for the most part, was TERRIFIC! The poke stack appetizer was better than poke we had in Hawaii! The lamb was flavorful and fall off the bone tender. Portions were quite large, which is rare these days. The accompanying vegetables were fresh, and well prepared. The mashed potatoes were really good, even though they were lukewarm. Sadly, my salmon was a bit dry, and had less than a teaspoon of the delicious chimchurri sauce smeared on top of it. I had to flag down a server to request more sauce - as nobody checked to see that our entrees were acceptable. (I would have ordered a second glass of wine, but, alas, there was no server to request it from.)
Our plates were never cleared. I had to flag a manager to request the check.
All in all, I would give this restaurant another try, since the food was really good. Since I could clearly see and hear other tables receiving EXCELLENT service, I feel that the poor service we experienced was an anomaly.
Sadly, everything didn't go perfectly after that. We never really had a server, just random managerial types occasionally checking in. I had to flag servers / bussers down if we needed anything. It was rather bizarre.
Luckily, the food, for the most part, was TERRIFIC! The poke stack appetizer was better than poke we had in Hawaii! The lamb was flavorful and fall off the bone tender. Portions were quite large, which is rare these days. The accompanying vegetables were fresh, and well prepared. The mashed potatoes were really good, even though they were lukewarm. Sadly, my salmon was a bit dry, and had less than a teaspoon of the delicious chimchurri sauce smeared on top of it. I had to flag down a server to request more sauce - as nobody checked to see that our entrees were acceptable. (I would have ordered a second glass of wine, but, alas, there was no server to request it from.)
Our plates were never cleared. I had to flag a manager to request the check.
All in all, I would give this restaurant another try, since the food was really good. Since I could clearly see and hear other tables receiving EXCELLENT service, I feel that the poor service we experienced was an anomaly.
翻译：一位非常令人愉快的女主人立即让我们就座。然而，我们然后等待……等待……等待服务器确认我们。许多人走过，有几个甚至直视着我们。我可以看到其他桌子上的服务员，他们看起来非常友好和专业。我们后面坐着两个人，服务员过来了，但我们还是坐在那里。正当我开始变得复杂，以为我们违反了一些未知的规则时，一位经理过来接受了我们的订单。哇！
遗憾的是，此后一切并不顺利。我们从来没有真正拥有服务器，只是随机管理类型偶尔检查。如果我们需要任何东西，我必须标记服务器/总线。这很奇怪。
幸运的是，食物在很大程度上非常棒！ Poke Stack 开胃菜比我们在夏威夷吃的 Poke 还要好！羊肉味道鲜美，从骨头上脱落下来很嫩。份量相当大，这在当今很少见。附带的蔬菜很新鲜，而且准备得很好。土豆泥真的很好吃，尽管它们不冷不热。遗憾的是，我的三文鱼有点干，上面涂了不到一茶匙的美味 chimchurri 酱。我不得不拦下服务员要求更多的酱汁——因为没有人检查我们的主菜是否可以接受。 （我本想再点一杯酒，但是，唉，没有服务员可以要求。）
我们的盘子从来没有被清理过。我不得不向经理提出要求支票。
总而言之，我会再尝试一下这家餐厅，因为食物真的很棒。因为我可以清楚地看到和听到其他桌子提供优质服务，所以我觉得我们经历的糟糕服务是反常的。
遗憾的是，此后一切并不顺利。我们从来没有真正拥有服务器，只是随机管理类型偶尔检查。如果我们需要任何东西，我必须标记服务器/总线。这很奇怪。
幸运的是，食物在很大程度上非常棒！ Poke Stack 开胃菜比我们在夏威夷吃的 Poke 还要好！羊肉味道鲜美，从骨头上脱落下来很嫩。份量相当大，这在当今很少见。附带的蔬菜很新鲜，而且准备得很好。土豆泥真的很好吃，尽管它们不冷不热。遗憾的是，我的三文鱼有点干，上面涂了不到一茶匙的美味 chimchurri 酱。我不得不拦下服务员要求更多的酱汁——因为没有人检查我们的主菜是否可以接受。 （我本想再点一杯酒，但是，唉，没有服务员可以要求。）
我们的盘子从来没有被清理过。我不得不向经理提出要求支票。
总而言之，我会再尝试一下这家餐厅，因为食物真的很棒。因为我可以清楚地看到和听到其他桌子提供优质服务，所以我觉得我们经历的糟糕服务是反常的。
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