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inkwave17
Excellent staff, convenient location and full service
索诺玛县机场希尔顿花园酒店的点评
点评：Booked here last minute when we were not able to stay with family as planned. All the staff were extremely helpful and empathetic - we ended up really enjoying our stay here, even though it started as an emergency back-up plan.
After a 12 hour flight and 2+ hour bus ride from SFO, the hotel shuttle picked us up at Sonoma Cty airport (driver Carlos was prompt and helpful with the bags). We were greeted at the front desk by Sandra and would like to praise her for her empathy and care. We were very tired and stressed out and she made us feel calm and welcome. The manager Erin was also extra helpful during our stay, asking if there was anything she could do to help us out.
Our 3rd floor room was quiet and spacious. Although the decor is a little bit dated, everything was very clean and well-maintained. We slept well and were very comfortable.
The hotel restaurant offered a nice breakfast (thanks also to the attentive breakfast attendant and friendly chef who were pleasant even at 6:30am), with either a buffet or cooked-to-order options. The food was above our expectations and there was plenty to choose from. They also offer lunch, dinner and drinks which is handy as there is not too much in the immediate area. There's also a convenience shop on premises for snacks as well as a free coffee/tea station. The area is quiet (office park and movie theater next door) and we didn't hear any noise from the airport. The free parking is well-lit and directly in front of the hotel.
We didn't have a car for the first couple of days, but were able to get into downtown Santa Rosa using the SMART train. The station is only about 10 mins walk away and it's very cheap and convenient to get to Santa Rosa or Petaluma among other places. We really appreciated being able to get around without a car and were happy to have SMART as an option.
Other plus points at this hotel are the well-equipped business center with printers, which helped us with the reorganization of our disrupted trip. There's also an indoor pool and a small but nice gym. It's really a full service hotel with everything you need. I would definitely stay here again.
Finally, I really would like to once again commend the staff - everyone we dealt with at the hotel was very helpful and friendly. We really appreciated this!! Thanks and keep up the good work!
After a 12 hour flight and 2+ hour bus ride from SFO, the hotel shuttle picked us up at Sonoma Cty airport (driver Carlos was prompt and helpful with the bags). We were greeted at the front desk by Sandra and would like to praise her for her empathy and care. We were very tired and stressed out and she made us feel calm and welcome. The manager Erin was also extra helpful during our stay, asking if there was anything she could do to help us out.
Our 3rd floor room was quiet and spacious. Although the decor is a little bit dated, everything was very clean and well-maintained. We slept well and were very comfortable.
The hotel restaurant offered a nice breakfast (thanks also to the attentive breakfast attendant and friendly chef who were pleasant even at 6:30am), with either a buffet or cooked-to-order options. The food was above our expectations and there was plenty to choose from. They also offer lunch, dinner and drinks which is handy as there is not too much in the immediate area. There's also a convenience shop on premises for snacks as well as a free coffee/tea station. The area is quiet (office park and movie theater next door) and we didn't hear any noise from the airport. The free parking is well-lit and directly in front of the hotel.
We didn't have a car for the first couple of days, but were able to get into downtown Santa Rosa using the SMART train. The station is only about 10 mins walk away and it's very cheap and convenient to get to Santa Rosa or Petaluma among other places. We really appreciated being able to get around without a car and were happy to have SMART as an option.
Other plus points at this hotel are the well-equipped business center with printers, which helped us with the reorganization of our disrupted trip. There's also an indoor pool and a small but nice gym. It's really a full service hotel with everything you need. I would definitely stay here again.
Finally, I really would like to once again commend the staff - everyone we dealt with at the hotel was very helpful and friendly. We really appreciated this!! Thanks and keep up the good work!
翻译：当我们无法按计划与家人住在一起时，我们在最后一刻预订了这里。所有的工作人员都非常乐于助人且富有同情心——我们最终非常享受在这里的住宿，尽管它是作为紧急备用计划开始的。
从旧金山国际机场 (SFO) 出发，经过 12 小时的飞行和 2 个多小时的巴士车程后，酒店班车在索诺玛市机场接我们（司机卡洛斯很及时，帮忙搬运行李）。桑德拉在前台迎接了我们，并赞扬她的同理心和关怀。我们非常疲倦和压力很大，她让我们感到平静和受欢迎。在我们住宿期间，经理艾琳也非常乐于助人，询问是否有什么可以帮助我们的。
我们三楼的房间安静而宽敞。虽然装饰有点过时，但一切都非常干净且维护良好。我们睡得很好而且很舒服。
酒店餐厅提供美味的早餐（还要感谢细心的早餐服务员和友好的厨师，他们甚至在早上 6:30 也很愉快），有自助餐或现点现做的选择。食物超出了我们的预期，有很多可供选择。他们还提供午餐、晚餐和饮料，这很方便，因为附近地区没有太多东西。酒店内还设有一家出售小吃的便利店以及免费的咖啡/茶站。该地区很安静（隔壁是办公公园和电影院），我们没有听到任何来自机场的噪音。免费停车场光线充足，就位于酒店门前。
最初几天我们没有车，但可以乘坐 SMART 火车进入圣罗莎市中心。步行约 10 分钟即可到达车站，前往圣罗莎或佩塔卢马等地方非常便宜且方便。我们真的很高兴能够在没有汽车的情况下出行，并且很高兴有 SMART 作为一种选择。
这家酒店的其他优点是设备齐全的商务中心，配有打印机，这帮助我们重新安排了中断的旅行。还有一个室内游泳池和一个小而漂亮的健身房。这确实是一家提供全方位服务的酒店，拥有您所需的一切。我一定会回到这里。
最后，我真的想再次赞扬工作人员 - 我们在酒店遇到的每个人都非常乐于助人且友好。我们真的很感激这一点！谢谢并继续努力！
从旧金山国际机场 (SFO) 出发，经过 12 小时的飞行和 2 个多小时的巴士车程后，酒店班车在索诺玛市机场接我们（司机卡洛斯很及时，帮忙搬运行李）。桑德拉在前台迎接了我们，并赞扬她的同理心和关怀。我们非常疲倦和压力很大，她让我们感到平静和受欢迎。在我们住宿期间，经理艾琳也非常乐于助人，询问是否有什么可以帮助我们的。
我们三楼的房间安静而宽敞。虽然装饰有点过时，但一切都非常干净且维护良好。我们睡得很好而且很舒服。
酒店餐厅提供美味的早餐（还要感谢细心的早餐服务员和友好的厨师，他们甚至在早上 6:30 也很愉快），有自助餐或现点现做的选择。食物超出了我们的预期，有很多可供选择。他们还提供午餐、晚餐和饮料，这很方便，因为附近地区没有太多东西。酒店内还设有一家出售小吃的便利店以及免费的咖啡/茶站。该地区很安静（隔壁是办公公园和电影院），我们没有听到任何来自机场的噪音。免费停车场光线充足，就位于酒店门前。
最初几天我们没有车，但可以乘坐 SMART 火车进入圣罗莎市中心。步行约 10 分钟即可到达车站，前往圣罗莎或佩塔卢马等地方非常便宜且方便。我们真的很高兴能够在没有汽车的情况下出行，并且很高兴有 SMART 作为一种选择。
这家酒店的其他优点是设备齐全的商务中心，配有打印机，这帮助我们重新安排了中断的旅行。还有一个室内游泳池和一个小而漂亮的健身房。这确实是一家提供全方位服务的酒店，拥有您所需的一切。我一定会回到这里。
最后，我真的想再次赞扬工作人员 - 我们在酒店遇到的每个人都非常乐于助人且友好。我们真的很感激这一点！谢谢并继续努力！
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