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probably the worst service I’ve had in over five years
BST0319
probably the worst service I’ve had in over five years
The Cheesecake Factory的点评
点评：Today I experienced the absolute worst service i’ve ever experienced at the Cheesecake Factory in Redondo Beach. When we first arrived, the bread was brought out with two side plates that were dirty. From there it was downhill it took over 3540 minutes to order. We asked for the manager, Jerry Cruz, who took our order, but with an attitude. We asked for both entrees to be split because my husband and I wanted to share two different dishes. Jerry told me the kitchen was unable to split the food onto two plates. I explained to him this has never been a problem before so can he please let the kitchen know we want it split. Thirty minutes later both entrees came out without being split. The server, Katelyn, brought 3 extra plates for us to split it ourselves. Sitting at the high bar table made the splitting process cumbersome and messy. When Jerry saw we received our food, he stopped by to ask if everything was OK. I explained to him it was not. He went onto argue with me for 3 to 5 minutes about how he did his job. When he walked away, he never came back to check on us. To add insult to injury, both Katelyn and Jerrie passed by several times and left all the dirty dishes on the table for us to eat and talk over.
翻译：今天我在雷东多海滩的 Cheesecake Factory 体验到了有史以来最差的服务。我们刚到的时候，面包端上来的时候，两个盘子都很脏。从那以后，我们等了 3540 多分钟才点好菜。我们叫来了经理 Jerry Cruz，他为我们点了菜，但是态度很差。我们要求将两道主菜分开，因为我和我丈夫想分享两道不同的菜。Jerry 告诉我厨房无法将食物分成两盘。我向他解释说以前从来没有出现过这种情况，所以请他告诉厨房我们想分开吃。三十分钟后，两道主菜都端上了来，没有分开。服务员 Katelyn 拿来 3 个额外的盘子让我们自己分着吃。我们坐在高脚吧台桌旁，分菜过程很麻烦、很混乱。当 Jerry 看到我们收到了食物后，他过来询问是否一切都好。我向他解释说不好。他继续跟我争论了 3 到 5 分钟，抱怨他做得不好。他走后就再也没有回来过。更糟糕的是，凯特琳和杰瑞都经过几次，把所有的脏盘子都留在桌子上，让我们边吃边聊天。
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