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Management needs to pay attention.
Holiday Inn Express & Suites Palm Desert - Millennium By IHG的点评
点评：The problems include: The TV didn't work, the internet didn't work, the treadmill didn't work, the elevators buttons did not light up easily.and the breakfast was poorly attended.
Location: Good, within walking distance to restaurants and some shopping. Easy driving distance to everything.
Lobby: Good, plenty of seating. Also serves as the breakfast area. The business center is in the lobby. no privacy.
Cleanliness: Good
Staff: Friendly, helpful, but could not handle internet issue. They were unable to reset the modem or call the ISP. They did give me an adjustment on one of the nights bills.
Room; Good size with couch. Couch had to turned to see TV. Mattress seemed good, but wife and I both sore the next day. TV didn't work. First repair person did temporary fix. Later Miguel came and fixed it. They are lucky to have him. The internet didn't connect. The staff couldn't help. By the time Miguel got there, I got
connected. He might have reset something downstairs. Two days later it was broken again.
Breakfast; Powdered eggs overcooked. I needed a spoon to eat them. The egg tray was empty until I commented on it. The rest was well stocked. Cinnamon rolls were great, as always.
Fitness room. Very small. Hand sanitizer empty. Only one cup. Floor mats, balls, bands, etc were jammed behind the treadmill. One treadmill, one recumbent bike, and free weights. The treadmill did not work the last day. It wouldn't start and gave an error message. The attendant said it needed maintenance since it not had any in a very long time.
Conclusion: Management needs to pay attention and stop milking the 50 years old cow..
Location: Good, within walking distance to restaurants and some shopping. Easy driving distance to everything.
Lobby: Good, plenty of seating. Also serves as the breakfast area. The business center is in the lobby. no privacy.
Cleanliness: Good
Staff: Friendly, helpful, but could not handle internet issue. They were unable to reset the modem or call the ISP. They did give me an adjustment on one of the nights bills.
Room; Good size with couch. Couch had to turned to see TV. Mattress seemed good, but wife and I both sore the next day. TV didn't work. First repair person did temporary fix. Later Miguel came and fixed it. They are lucky to have him. The internet didn't connect. The staff couldn't help. By the time Miguel got there, I got
connected. He might have reset something downstairs. Two days later it was broken again.
Breakfast; Powdered eggs overcooked. I needed a spoon to eat them. The egg tray was empty until I commented on it. The rest was well stocked. Cinnamon rolls were great, as always.
Fitness room. Very small. Hand sanitizer empty. Only one cup. Floor mats, balls, bands, etc were jammed behind the treadmill. One treadmill, one recumbent bike, and free weights. The treadmill did not work the last day. It wouldn't start and gave an error message. The attendant said it needed maintenance since it not had any in a very long time.
Conclusion: Management needs to pay attention and stop milking the 50 years old cow..
翻译：问题包括：电视不能用，网络不能用，跑步机不能用，电梯按钮不容易亮，早餐服务也不周到。
位置：很好，步行即可到达餐厅和一些购物场所。开车即可轻松到达所有地方。
大堂：很好，座位很多。也用作早餐区。商务中心位于大堂。没有隐私。
清洁度：好
员工：友好、乐于助人，但无法处理网络问题。他们无法重置调制解调器或致电 ISP。他们确实调整了其中一晚的账单。
房间：大小合适，有沙发。沙发必须转过来才能看电视。床垫似乎不错，但第二天我和妻子都很疼。电视不能用。第一个维修人员做了临时修理。后来 Miguel 来了修好。他们很幸运有他。网络没有连接。工作人员帮不上忙。等 Miguel 到那里时，我已经连接上了。他可能在楼下重置了一些东西。两天后它又坏了。
早餐；鸡蛋粉煮得太熟了。我需要用勺子吃它们。鸡蛋托盘是空的，直到我对此发表评论。其余的都储备充足。肉桂卷一如既往地很棒。
健身房。非常小。洗手液是空的。只有一个杯子。地垫、球、带子等都塞在跑步机后面。一台跑步机、一台卧式自行车和自由重量器械。跑步机最后一天没有工作。它不会启动并显示错误消息。服务员说它需要维护，因为它已经很长时间没有维护了。
结论：管理层需要注意并停止挤奶这头 50 岁的奶牛。
位置：很好，步行即可到达餐厅和一些购物场所。开车即可轻松到达所有地方。
大堂：很好，座位很多。也用作早餐区。商务中心位于大堂。没有隐私。
清洁度：好
员工：友好、乐于助人，但无法处理网络问题。他们无法重置调制解调器或致电 ISP。他们确实调整了其中一晚的账单。
房间：大小合适，有沙发。沙发必须转过来才能看电视。床垫似乎不错，但第二天我和妻子都很疼。电视不能用。第一个维修人员做了临时修理。后来 Miguel 来了修好。他们很幸运有他。网络没有连接。工作人员帮不上忙。等 Miguel 到那里时，我已经连接上了。他可能在楼下重置了一些东西。两天后它又坏了。
早餐；鸡蛋粉煮得太熟了。我需要用勺子吃它们。鸡蛋托盘是空的，直到我对此发表评论。其余的都储备充足。肉桂卷一如既往地很棒。
健身房。非常小。洗手液是空的。只有一个杯子。地垫、球、带子等都塞在跑步机后面。一台跑步机、一台卧式自行车和自由重量器械。跑步机最后一天没有工作。它不会启动并显示错误消息。服务员说它需要维护，因为它已经很长时间没有维护了。
结论：管理层需要注意并停止挤奶这头 50 岁的奶牛。
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