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资质规则
旅行
账户
All time low when it comes to customer service
Tripadvisor用户
All time low when it comes to customer service
Eddie V's Prime Seafood的点评
点评：I normally do not take the time to write a review. However, in this instance, I am compelled to do so and hope that the Darden group notices this review. This review specifically calls out the unprofessional way Gloria Ramirez, manager, handled a situation that was 100% on them. After waiting nearly 3 hours for our food, she came out and told us they had a "glitch" in the kitchen when we asked for the status of our dinner (we were a party of 12). She addressed us with total disrespect and basically told us to deal with it and that the food would be coming out soon. I approached her and let her know that what she had done was unprofessional and BS in how she spoke to my party, and she proceeded to say "I am covering your drinks and appetizers and good night".... basically, telling us to get out. All I can say is don't take my word for it, Darden group and specifically Mr. John Martin.... check out the cameras and ask the servers. She is not at all what the Darden group stands for. We still paid the server his tip as it was not his fault... but that night food was wasted, and the restaurant lost a sizeable dinner tab because of Ms. Ramirez. And btw, it was not our first time at this restaurant. We've always enjoyed it here. But as long as she is the manager, no thanks.
翻译：我通常不会花时间写评论。然而，在这种情况下，我不得不这样做，并希望达顿小组注意到这篇评论。这篇评论特别指出了经理格洛丽亚·拉米雷斯 (Gloria Ramirez) 处理 100% 的情况时的不专业方式。在等了近 3 个小时的食物后，当我们询问我们的晚餐状态时（我们一行 12 人），她出来告诉我们厨房出现了“故障”。她完全不尊重我们，基本上告诉我们要处理这个问题，食物很快就会出来。我走近她，让她知道她所做的事情是不专业的，而且她对我的聚会的讲话方式也是胡说八道，她接着说“我正在为你们准备饮料和开胃菜，晚安”......基本上，告诉我们出去。我只能说，不要相信我的话，达顿集团，特别是约翰·马丁先生……检查一下摄像头并询问服务员。她根本不是达顿集团所代表的那样。我们仍然付给服务员小费，因为这不是他的错……但是那天晚上的食物被浪费了，而且餐厅因为拉米雷斯女士而损失了相当大的晚餐费用。顺便说一句，这不是我们第一次来这家餐厅。我们一直很喜欢这里。但只要她是经理，就不用谢。
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