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Horrible
J6887EOmm
Horrible
Plateia的点评
点评：Our experience at this restaurant was unacceptable. From the moment we arrived, the manager was rude, dismissive, and completely unprofessional. What really pushed this over the edge was how we were treated because of our service dog.
Instead of being welcomed like any other customer, we were immediately questioned about the legitimacy of our dog — in a tone that was accusatory and downright hostile. The manager seemed completely unaware (or just didn’t care) about the laws protecting individuals with service animals. It was embarrassing, stressful, and completely unnecessary.
We tried to explain calmly, but the attitude never changed. We were made to feel like we didn’t belong. The rest of the staff seemed uneasy too, probably because of how their manager was handling things.
This is not how anyone should be treated — especially when following the law and just trying to enjoy a meal. We won’t be returning, and I hope management gets proper training on ADA compliance and basic customer service
Instead of being welcomed like any other customer, we were immediately questioned about the legitimacy of our dog — in a tone that was accusatory and downright hostile. The manager seemed completely unaware (or just didn’t care) about the laws protecting individuals with service animals. It was embarrassing, stressful, and completely unnecessary.
We tried to explain calmly, but the attitude never changed. We were made to feel like we didn’t belong. The rest of the staff seemed uneasy too, probably because of how their manager was handling things.
This is not how anyone should be treated — especially when following the law and just trying to enjoy a meal. We won’t be returning, and I hope management gets proper training on ADA compliance and basic customer service
翻译：我们在这家餐厅的体验简直令人无法接受。从我们到达的那一刻起，经理就粗鲁无礼、不屑一顾，而且完全不专业。更糟糕的是，我们因为服务犬而受到了如此对待。
我们并没有像其他顾客一样受到欢迎，反而被立即质问我们服务犬的合法性——语气中充满了指责和敌意。经理似乎完全不知道（或者根本不在乎）保护服务性动物携带者的法律。这令人尴尬、紧张，而且完全没有必要。
我们试图冷静地解释，但他们的态度始终没有改变。我们感觉自己格格不入。其他员工似乎也感到不安，可能是因为他们经理的处理方式。
任何人都不应该受到这样的对待——尤其是在遵守法律、只是想享受美食的情况下。我们不会再来了，我希望管理层能够接受关于《美国残疾人法案》合规性和基本客户服务的适当培训。
我们并没有像其他顾客一样受到欢迎，反而被立即质问我们服务犬的合法性——语气中充满了指责和敌意。经理似乎完全不知道（或者根本不在乎）保护服务性动物携带者的法律。这令人尴尬、紧张，而且完全没有必要。
我们试图冷静地解释，但他们的态度始终没有改变。我们感觉自己格格不入。其他员工似乎也感到不安，可能是因为他们经理的处理方式。
任何人都不应该受到这样的对待——尤其是在遵守法律、只是想享受美食的情况下。我们不会再来了，我希望管理层能够接受关于《美国残疾人法案》合规性和基本客户服务的适当培训。
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