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Humiliating Experience
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Humiliating Experience
Quarry Hotel的点评
点评：Went for an earlier dinner at 6:30pm with my friend on a Thursday night, the pub was not busy.
Originally ordered a Chicken Schnitzel and Bangers and Mash over the counter from this waitress in blonde (didn’t get her name). I asked how much it would cost, she replied $46 however due to public holiday there’d be a 15% surcharge on top, making it $52.90 instead if that was ok. I didn’t realize the 15% surcharge so I politely asked the waitress to hold the order and let me return to my table to inform my friend. Upon returning to my table I realized I didn’t have the menu with me so I returned to the counter, got the menu and back to my table.
At this moment, the waitress approached us, she carried the mobile efpos machine on her hand and firmly demanded me to pay now! I told her I haven’t decided to go ahead yet as I needed to discuss with my friend. She didn’t accept my explanation and kept shoving the efpos machine to my face pressuring me to pay up! I’ve never felt so humiliated in front of my friend and I said I would not pay for something I had not agreed. She kept pushing me to pay up and she said the order was sent to the kitchen and it was too late. She kept saying “it’s too late” twice at me. Insisting that I must pay. Her manipulative manner became almost at a bullying state which made me feel humiliated and embarrassed.
I stood my ground. I knew my right and determined not being pressured on this, although I could understand how most people would be backed down by the pressure in this situation.
The waitress said fine and warned that she’ll get her “manager” to speak to me and walked away.
As we were still gazing at the menu feeling a bit of a sour taste, a lady approached us later from the kitchen and she wanted to know was everything ok. I explained my side of the story then she told us she’s the manager of the hotel and her name is Sophie. Sophie explained the reason the waitress was asking me to pay up because she has “sent” the order to the kitchen and instead of sending the cancellation she made us pay for the bill. It was the tone and attitude the waitress came across that made us feel that she was manipulative and this service ergo appalling.
Sophie attempted to placate us with assurance that we shouldn’t have to pay for whatever we hadn’t agreed and she’ll simply send the cancellation to the kitchen.
We have ordered a Chicken Schnitzel and a Spicy Cauliflower at the end. In fairness, the meal was pretty tasty and the portion was generous.
As a second visit to Quarry Hotel, I find the service by this waitress and the whole experience egregious. And if this is how she “pressures” customers in similar situations, surely the business will be landing in the firing line of social media vitriol that’s intensifying with every negative comments and complaints.
As we bid adieu to the Quarry Hotel and walking out to the door, I’m sure I won’t be back!
Originally ordered a Chicken Schnitzel and Bangers and Mash over the counter from this waitress in blonde (didn’t get her name). I asked how much it would cost, she replied $46 however due to public holiday there’d be a 15% surcharge on top, making it $52.90 instead if that was ok. I didn’t realize the 15% surcharge so I politely asked the waitress to hold the order and let me return to my table to inform my friend. Upon returning to my table I realized I didn’t have the menu with me so I returned to the counter, got the menu and back to my table.
At this moment, the waitress approached us, she carried the mobile efpos machine on her hand and firmly demanded me to pay now! I told her I haven’t decided to go ahead yet as I needed to discuss with my friend. She didn’t accept my explanation and kept shoving the efpos machine to my face pressuring me to pay up! I’ve never felt so humiliated in front of my friend and I said I would not pay for something I had not agreed. She kept pushing me to pay up and she said the order was sent to the kitchen and it was too late. She kept saying “it’s too late” twice at me. Insisting that I must pay. Her manipulative manner became almost at a bullying state which made me feel humiliated and embarrassed.
I stood my ground. I knew my right and determined not being pressured on this, although I could understand how most people would be backed down by the pressure in this situation.
The waitress said fine and warned that she’ll get her “manager” to speak to me and walked away.
As we were still gazing at the menu feeling a bit of a sour taste, a lady approached us later from the kitchen and she wanted to know was everything ok. I explained my side of the story then she told us she’s the manager of the hotel and her name is Sophie. Sophie explained the reason the waitress was asking me to pay up because she has “sent” the order to the kitchen and instead of sending the cancellation she made us pay for the bill. It was the tone and attitude the waitress came across that made us feel that she was manipulative and this service ergo appalling.
Sophie attempted to placate us with assurance that we shouldn’t have to pay for whatever we hadn’t agreed and she’ll simply send the cancellation to the kitchen.
We have ordered a Chicken Schnitzel and a Spicy Cauliflower at the end. In fairness, the meal was pretty tasty and the portion was generous.
As a second visit to Quarry Hotel, I find the service by this waitress and the whole experience egregious. And if this is how she “pressures” customers in similar situations, surely the business will be landing in the firing line of social media vitriol that’s intensifying with every negative comments and complaints.
As we bid adieu to the Quarry Hotel and walking out to the door, I’m sure I won’t be back!
翻译：星期四晚上 6:30 和我的朋友一起去吃早饭，酒吧并不忙。
最初从这位金发女服务员那里订购了鸡肉炸肉排和香肠和土豆泥（不知道她的名字）。我问要花多少钱，她回答说是 46 美元，但由于公共假期的缘故，还要加收 15% 的附加费，如果可以的话，改为 52.90 美元。我没有意识到15%的附加费，所以我礼貌地让女服务员暂缓点单，让我回到我的餐桌通知我的朋友。回到我的桌子后，我意识到我没有带菜单，所以我回到柜台，拿到菜单并回到我的桌子。
就在这时，女服务员走到我们面前，她手里提着移动efpos机，坚决要求我现在就付钱！我告诉她我还没有决定继续下去，因为我需要和我的朋友讨论。她不接受我的解释，一直把efpos机推到我面前逼我还钱！我从来没有在我朋友面前感到如此羞辱，我说我不会为我没有同意的事情付钱。她一直催我付钱，她说订单已经送到厨房了，但为时已晚。她一直对我说两次“太晚了”。坚持要我付钱。她的操纵方式几乎达到了欺凌的程度，这让我感到羞辱和尴尬。
我坚持我的立场。我知道我的权利并决定不为此施加压力，尽管我能理解大多数人在这种情况下会因压力而退缩。
女服务员说很好，并警告说她会让她的“经理”跟我说话，然后走开了。
当我们还在盯着菜单感觉有点酸味时，一位女士后来从厨房走近我们，她想知道一切都好。我解释了我的故事，然后她告诉我们她是酒店的经理，她的名字叫索菲。 Sophie 解释了女服务员要求我付款的原因，因为她已经将订单“发送”到厨房，而不是发送取消通知，而是让我们支付账单。正是女服务员遇到的语气和态度让我们觉得她是操纵性的，而且这项服务令人震惊。
Sophie 试图安抚我们，保证我们不必为我们没有同意的任何事情付款，她只会将取消通知发送到厨房。
最后我们点了鸡肉炸肉排和辣花椰菜。公平地说，这顿饭很好吃，份量也很大。
作为第二次访问 Quarry Hotel，我发现这位女服务员的服务和整个体验令人震惊。如果这就是她在类似情况下“向”客户“施压”的方式，那么这家公司肯定会陷入社交媒体的尖酸刻薄的火线，每一条负面评论和投诉都会加剧这种尖酸刻薄。
当我们告别 Quarry Hotel 并走到门口时，我确定我不会回来了！
最初从这位金发女服务员那里订购了鸡肉炸肉排和香肠和土豆泥（不知道她的名字）。我问要花多少钱，她回答说是 46 美元，但由于公共假期的缘故，还要加收 15% 的附加费，如果可以的话，改为 52.90 美元。我没有意识到15%的附加费，所以我礼貌地让女服务员暂缓点单，让我回到我的餐桌通知我的朋友。回到我的桌子后，我意识到我没有带菜单，所以我回到柜台，拿到菜单并回到我的桌子。
就在这时，女服务员走到我们面前，她手里提着移动efpos机，坚决要求我现在就付钱！我告诉她我还没有决定继续下去，因为我需要和我的朋友讨论。她不接受我的解释，一直把efpos机推到我面前逼我还钱！我从来没有在我朋友面前感到如此羞辱，我说我不会为我没有同意的事情付钱。她一直催我付钱，她说订单已经送到厨房了，但为时已晚。她一直对我说两次“太晚了”。坚持要我付钱。她的操纵方式几乎达到了欺凌的程度，这让我感到羞辱和尴尬。
我坚持我的立场。我知道我的权利并决定不为此施加压力，尽管我能理解大多数人在这种情况下会因压力而退缩。
女服务员说很好，并警告说她会让她的“经理”跟我说话，然后走开了。
当我们还在盯着菜单感觉有点酸味时，一位女士后来从厨房走近我们，她想知道一切都好。我解释了我的故事，然后她告诉我们她是酒店的经理，她的名字叫索菲。 Sophie 解释了女服务员要求我付款的原因，因为她已经将订单“发送”到厨房，而不是发送取消通知，而是让我们支付账单。正是女服务员遇到的语气和态度让我们觉得她是操纵性的，而且这项服务令人震惊。
Sophie 试图安抚我们，保证我们不必为我们没有同意的任何事情付款，她只会将取消通知发送到厨房。
最后我们点了鸡肉炸肉排和辣花椰菜。公平地说，这顿饭很好吃，份量也很大。
作为第二次访问 Quarry Hotel，我发现这位女服务员的服务和整个体验令人震惊。如果这就是她在类似情况下“向”客户“施压”的方式，那么这家公司肯定会陷入社交媒体的尖酸刻薄的火线，每一条负面评论和投诉都会加剧这种尖酸刻薄。
当我们告别 Quarry Hotel 并走到门口时，我确定我不会回来了！
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