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Don’t waste your time here
Mia R
Don’t waste your time here
Little Saint的点评
点评：Food was pretty good. But service was horrendous. Really wanted to love the place but with that kind of service, or should I say, lack of, no thank you. First thing we were told after ordering coffee was that they were out of in-house cups and that our coffee would be served in to go cups. Which we really didn’t care about. However, it was then added on that a lot of people were getting really upset about that. Felt like a weird thing to add after we had already stated that we didn’t care. None of us were surprised that people in that city would get upset about something so unimportant and we highly sympathized with the waiter.
Moving forward, our waiter must have gone on break while we were there, but he didn’t even let us know. The person that was “taking care of us” never checked in, and just tried to drop the check off without asking if we wanted dessert or anything else. Mind you, this was a weekend brunch. Extremely unfriendly. Brought us the menu, we ordered dessert. She came back a few minutes later telling us that they were out of vanilla icecream and if we wanted our affogato with blackberry or raspberry icecream. We thought that those were weird choices but then also wanted to give her the benefit of the doubt, i.e., she works there and probably knows what would and wouldn’t taste good. It was disgusting. We poured out the coffee to try to save the ice-cream, but it was overall a fail. No biggie tho, it happens. All of us had worked in restaurants for many years during college. All of us know what to do when a fail like this happens: you take it off the bill. But that didn’t happen either. We decided to not make a big deal out of it as it was our friend’s birthday. We pay, leaving the tip in cash.
The next day, we realize that they charged my friend $15 more than me, which is not what we signed. She had to call 5 times before getting any help, and then was offered to either drive there and pick up a check or a GIFTCARD for the restaurant. I’m sorry ?! Your mistake and then you’re adding in a major inconvenience of having to drive 20 min one way to your restaurant to pick up a check? How many times have I adjusted the amount charged after someone called because they forgot to add a tip (funny, tipsy customer) or because something was charged wrong. It’s very easy.
I’m sorry, but this restaurant is a joke, and the customer service and the lack of care from the manager is horrendous. Do not recommend.
Moving forward, our waiter must have gone on break while we were there, but he didn’t even let us know. The person that was “taking care of us” never checked in, and just tried to drop the check off without asking if we wanted dessert or anything else. Mind you, this was a weekend brunch. Extremely unfriendly. Brought us the menu, we ordered dessert. She came back a few minutes later telling us that they were out of vanilla icecream and if we wanted our affogato with blackberry or raspberry icecream. We thought that those were weird choices but then also wanted to give her the benefit of the doubt, i.e., she works there and probably knows what would and wouldn’t taste good. It was disgusting. We poured out the coffee to try to save the ice-cream, but it was overall a fail. No biggie tho, it happens. All of us had worked in restaurants for many years during college. All of us know what to do when a fail like this happens: you take it off the bill. But that didn’t happen either. We decided to not make a big deal out of it as it was our friend’s birthday. We pay, leaving the tip in cash.
The next day, we realize that they charged my friend $15 more than me, which is not what we signed. She had to call 5 times before getting any help, and then was offered to either drive there and pick up a check or a GIFTCARD for the restaurant. I’m sorry ?! Your mistake and then you’re adding in a major inconvenience of having to drive 20 min one way to your restaurant to pick up a check? How many times have I adjusted the amount charged after someone called because they forgot to add a tip (funny, tipsy customer) or because something was charged wrong. It’s very easy.
I’m sorry, but this restaurant is a joke, and the customer service and the lack of care from the manager is horrendous. Do not recommend.
翻译：食物非常好。但服务很糟糕。真的很想喜欢这个地方，但是有这样的服务，或者我应该说，缺乏，不，谢谢。点完咖啡后我们被告知的第一件事是他们没有内部杯子，我们的咖啡将用外带杯子提供。我们真的不在乎。然而，随后又补充说，很多人对此感到非常不安。在我们已经表示我们不在乎之后，添加这件事感觉很奇怪。对于那个城市的人们会因为如此不重要的事情而感到不安，我们都不感到惊讶，我们非常同情服务员。
展望未来，当我们在那里时，我们的服务员一定已经休息了，但他甚至没有通知我们。 “照顾我们”的人从来没有登记入住，只是试图把支票交给我们，而没有问我们是否想要甜点或其他东西。请注意，这是周末早午餐。极其不友好。给我们带来了菜单，我们点了甜点。几分钟后她回来告诉我们香草冰淇淋卖完了，我们是否想要加黑莓或覆盆子冰淇淋的阿芙佳朵。我们认为这些都是奇怪的选择，但后来也想给她带来好处，也就是说，她在那里工作，可能知道什么味道好，什么味道不好。太恶心了。我们倒掉咖啡试图保存冰淇淋，但总体来说是失败的。没什么大不了的，它发生了。我们所有人在大学期间都在餐馆工作过很多年。当发生这样的失败时，我们所有人都知道该怎么做：将其从帐单中扣除。但这也没有发生。我们决定不小题大做，因为那天是我们朋友的生日。我们付款，留下现金小费。
第二天，我们发现他们向我朋友收取的费用比我多了 15 美元，但这并不是我们签署的费用。她必须打 5 次电话才能获得任何帮助，然后有人建议她开车去那里领取一张支票或一张餐厅的礼品卡。对不起 ？！你的错误，然后又增加了一个重大的不便，那就是必须单程开车 20 分钟去你的餐厅领取支票？有多少次，我在有人打电话后因为忘记添加小费（有趣的、醉酒的顾客）或因为收费错误而调整了收费金额。这很容易。
我很抱歉，但这家餐厅就是一个笑话，客户服务和经理缺乏关怀是可怕的。不推荐。
展望未来，当我们在那里时，我们的服务员一定已经休息了，但他甚至没有通知我们。 “照顾我们”的人从来没有登记入住，只是试图把支票交给我们，而没有问我们是否想要甜点或其他东西。请注意，这是周末早午餐。极其不友好。给我们带来了菜单，我们点了甜点。几分钟后她回来告诉我们香草冰淇淋卖完了，我们是否想要加黑莓或覆盆子冰淇淋的阿芙佳朵。我们认为这些都是奇怪的选择，但后来也想给她带来好处，也就是说，她在那里工作，可能知道什么味道好，什么味道不好。太恶心了。我们倒掉咖啡试图保存冰淇淋，但总体来说是失败的。没什么大不了的，它发生了。我们所有人在大学期间都在餐馆工作过很多年。当发生这样的失败时，我们所有人都知道该怎么做：将其从帐单中扣除。但这也没有发生。我们决定不小题大做，因为那天是我们朋友的生日。我们付款，留下现金小费。
第二天，我们发现他们向我朋友收取的费用比我多了 15 美元，但这并不是我们签署的费用。她必须打 5 次电话才能获得任何帮助，然后有人建议她开车去那里领取一张支票或一张餐厅的礼品卡。对不起 ？！你的错误，然后又增加了一个重大的不便，那就是必须单程开车 20 分钟去你的餐厅领取支票？有多少次，我在有人打电话后因为忘记添加小费（有趣的、醉酒的顾客）或因为收费错误而调整了收费金额。这很容易。
我很抱歉，但这家餐厅就是一个笑话，客户服务和经理缺乏关怀是可怕的。不推荐。
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