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Spend your money elsewhere. The employees think they are above you.
Charmaine L
Spend your money elsewhere. The employees think they are above you.
Starbucks的点评
点评：This morning's experience at the drive-thru was incredibly frustrating -- and sadly, not the first time I've had a bad encounter at this location. I usually try to give them the benefit of the doubt because there are some kind and friendly employees here. But today was enough to push me to write this.
I always try to be polite and ask how people are doing, and there's one particular employee who consistently replies with a flat, disinterested "I'm alright." It comes across like she clearly doesn't want to be there -- not exactly a warm or welcoming vibe first thing in the morning.
While I was placing my order, she kept saying "what else?" -- even though I was clearly done. It felt like she either wasn't paying attention or just wasn't listening. Then at the window, I only received my drinks -- no food, no explanation, just a quick "That's it."
I had to park and go inside to ask for my sandwich. The girl at the counter didn't greet me or offer any kind of help -- just, "Do you know what you ordered?" And she looked at me like I was bothering her. Another employee repeated the same question, as if I was the one who made the mistake. No one apologized. No one took responsibility.
The lack of basic courtesy, active listening, and accountability is incredibly frustrating. Mistakes happen, but the way they're handled makes all the difference -- and unfortunately, that part is seriously lacking here. I'd rather give my money to other businesses and not waste your time here. Especially when their demographic of customers are service members. RIDICULOUS
I always try to be polite and ask how people are doing, and there's one particular employee who consistently replies with a flat, disinterested "I'm alright." It comes across like she clearly doesn't want to be there -- not exactly a warm or welcoming vibe first thing in the morning.
While I was placing my order, she kept saying "what else?" -- even though I was clearly done. It felt like she either wasn't paying attention or just wasn't listening. Then at the window, I only received my drinks -- no food, no explanation, just a quick "That's it."
I had to park and go inside to ask for my sandwich. The girl at the counter didn't greet me or offer any kind of help -- just, "Do you know what you ordered?" And she looked at me like I was bothering her. Another employee repeated the same question, as if I was the one who made the mistake. No one apologized. No one took responsibility.
The lack of basic courtesy, active listening, and accountability is incredibly frustrating. Mistakes happen, but the way they're handled makes all the difference -- and unfortunately, that part is seriously lacking here. I'd rather give my money to other businesses and not waste your time here. Especially when their demographic of customers are service members. RIDICULOUS
翻译：今天早上在免下车取餐通道的经历简直令人沮丧——而且很遗憾，这已经不是我第一次在这里遇到不愉快的事情了。我通常会尽量保持礼貌，因为这里也有一些友善的员工。但今天的经历足以让我写下这篇文章。
我总是尽量保持礼貌，询问顾客的感受，但有一位员工总是冷漠地回答“我很好”。这听起来就像她不想待在那里——一大早就给人一种不太温暖或热情的氛围。
我点餐的时候，她不停地问“还有什么？”——即使我明明已经点完了。感觉她要么没注意，要么就是根本没在听。然后到了窗口，我只拿到了饮料——没有食物，没有解释，只是一句简短的“就这样了”。
我不得不停车进去再要我的三明治。柜台小姐既没有跟我打招呼，也没有提供任何帮助——只是问了一句：“你知道你点了什么吗？”她看着我的眼神，好像我打扰了她似的。另一个员工也重复了同样的问题，好像是我犯的错似的。没有人道歉，也没有人承担责任。
缺乏基本的礼貌、积极倾听和责任感，真是令人沮丧。错误难免，但处理方式才是关键——不幸的是，这家餐厅严重缺乏责任感。我宁愿把钱花在其他店，也不想在这里浪费时间。尤其是他们的顾客群体还是军人。简直荒谬。
我总是尽量保持礼貌，询问顾客的感受，但有一位员工总是冷漠地回答“我很好”。这听起来就像她不想待在那里——一大早就给人一种不太温暖或热情的氛围。
我点餐的时候，她不停地问“还有什么？”——即使我明明已经点完了。感觉她要么没注意，要么就是根本没在听。然后到了窗口，我只拿到了饮料——没有食物，没有解释，只是一句简短的“就这样了”。
我不得不停车进去再要我的三明治。柜台小姐既没有跟我打招呼，也没有提供任何帮助——只是问了一句：“你知道你点了什么吗？”她看着我的眼神，好像我打扰了她似的。另一个员工也重复了同样的问题，好像是我犯的错似的。没有人道歉，也没有人承担责任。
缺乏基本的礼貌、积极倾听和责任感，真是令人沮丧。错误难免，但处理方式才是关键——不幸的是，这家餐厅严重缺乏责任感。我宁愿把钱花在其他店，也不想在这里浪费时间。尤其是他们的顾客群体还是军人。简直荒谬。
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