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Good Food. Bad Service.
Trey J
Good Food. Bad Service.
Vegan By El Zamorano的点评
点评：Food is good (when they get it right). Service and quality control -- very bad.
Went for lunch and ordered a burrito with avocado. Got the order, started eating, realize there's no avocado. Took it back inside and asked them to make a fresh one the way we ordered it since this one isn't hot anymore. Staff refused and just gave us avocado on the side. Great service. There's an old saying from UCLA Coach John Wooden: "If you don't have time to do it right, when will you have time to do it over?" Well I guess VBEZ believes it's simple: you just don't do it over, even if you didn't do it right.
May seem like a minor deal to some, but this is after having multiple other mishaps at this restaurant over the past few months. Last time we got the totally wrong breakfast burrito. They eventually gave us the "correct" one only to find that they put all the avocado at one end of the burrito. So you basically eat 9/10 of a burrito without avocado, then your last two bites are almost 100% avocado. Plus the person you're with is done with their meal by the time your replacement food is prepared. And never an offer to comp the meal.
It's not like this is cheap drive-thru fast food. These burritos after you add avocado are about $25. You'd expect them to take more pride in the food they serve and certainly not ask you to rebuild a burrito that they screwed up. But that's clearly not the case since it happens regularly. Not to mention the "pre-tip" that you give before even receiving your food only to receive the wrong item and poor service.
We eat at vegan restaurants all over OC/LA/LB several times a week and have been sorry to see lots of amazing places with awesome food and fantastic service (SubVegan, Munchies, and Vegan Galaxy) have to close and go out of business this past year or so. We try to support our local spots. But Vegan by El Zamorano seems to just not care much about quality or taking care of their customers. So we won't be coming back.
Went for lunch and ordered a burrito with avocado. Got the order, started eating, realize there's no avocado. Took it back inside and asked them to make a fresh one the way we ordered it since this one isn't hot anymore. Staff refused and just gave us avocado on the side. Great service. There's an old saying from UCLA Coach John Wooden: "If you don't have time to do it right, when will you have time to do it over?" Well I guess VBEZ believes it's simple: you just don't do it over, even if you didn't do it right.
May seem like a minor deal to some, but this is after having multiple other mishaps at this restaurant over the past few months. Last time we got the totally wrong breakfast burrito. They eventually gave us the "correct" one only to find that they put all the avocado at one end of the burrito. So you basically eat 9/10 of a burrito without avocado, then your last two bites are almost 100% avocado. Plus the person you're with is done with their meal by the time your replacement food is prepared. And never an offer to comp the meal.
It's not like this is cheap drive-thru fast food. These burritos after you add avocado are about $25. You'd expect them to take more pride in the food they serve and certainly not ask you to rebuild a burrito that they screwed up. But that's clearly not the case since it happens regularly. Not to mention the "pre-tip" that you give before even receiving your food only to receive the wrong item and poor service.
We eat at vegan restaurants all over OC/LA/LB several times a week and have been sorry to see lots of amazing places with awesome food and fantastic service (SubVegan, Munchies, and Vegan Galaxy) have to close and go out of business this past year or so. We try to support our local spots. But Vegan by El Zamorano seems to just not care much about quality or taking care of their customers. So we won't be coming back.
翻译：食物很好（当他们做得对的时候）。服务和质量控制——非常糟糕。
去吃午饭，点了一份带鳄梨的卷饼。拿到订单，开始吃，发现没有鳄梨。把它拿回屋里，让他们按照我们点的方式做一份新鲜的，因为这个已经不热了。工作人员拒绝了，只是给了我们一个鳄梨作为配菜。服务很棒。加州大学洛杉矶分校教练约翰·伍登有一句老话：“如果你没有时间把事情做好，你什么时候有时间重来？”嗯，我想 VBEZ 认为这很简单：你就是不要重来，即使你做得不对。
对某些人来说这似乎是一件小事，但这是在过去几个月在这家餐厅发生多次其他事故之后发生的。上次我们拿错了早餐卷饼。他们最终给了我们“正确”的卷饼，结果发现他们把所有的鳄梨都放在了卷饼的一端。因此，你基本上吃掉了 9/10 的墨西哥卷饼，而没有鳄梨，那么你最后吃的两口几乎 100% 都是鳄梨。此外，当你的替代食物准备好时，你身边的人已经吃完了。而且从来没有人提出要免费提供这顿饭。
这并不是便宜的免下车快餐。这些墨西哥卷饼加上鳄梨后大约要 25 美元。你会期望他们对自己提供的食物感到更加自豪，当然不会要求你重新制作一个他们搞砸了的墨西哥卷饼。但情况显然并非如此，因为这种情况经常发生。更不用说你在收到食物之前就给了“小费”，结果却收到了错误的菜品和糟糕的服务。
我们每周都会在 OC/LA/LB 各地的素食餐厅吃几次，很遗憾看到很多拥有美味食物和优质服务的餐厅（SubVegan、Munchies 和 Vegan Galaxy）在过去一年左右不得不关门歇业。我们试图支持我们当地的餐厅。但 El Zamorano 的 Vegan 似乎不太在乎质量或照顾顾客。所以我们不会再来了。
去吃午饭，点了一份带鳄梨的卷饼。拿到订单，开始吃，发现没有鳄梨。把它拿回屋里，让他们按照我们点的方式做一份新鲜的，因为这个已经不热了。工作人员拒绝了，只是给了我们一个鳄梨作为配菜。服务很棒。加州大学洛杉矶分校教练约翰·伍登有一句老话：“如果你没有时间把事情做好，你什么时候有时间重来？”嗯，我想 VBEZ 认为这很简单：你就是不要重来，即使你做得不对。
对某些人来说这似乎是一件小事，但这是在过去几个月在这家餐厅发生多次其他事故之后发生的。上次我们拿错了早餐卷饼。他们最终给了我们“正确”的卷饼，结果发现他们把所有的鳄梨都放在了卷饼的一端。因此，你基本上吃掉了 9/10 的墨西哥卷饼，而没有鳄梨，那么你最后吃的两口几乎 100% 都是鳄梨。此外，当你的替代食物准备好时，你身边的人已经吃完了。而且从来没有人提出要免费提供这顿饭。
这并不是便宜的免下车快餐。这些墨西哥卷饼加上鳄梨后大约要 25 美元。你会期望他们对自己提供的食物感到更加自豪，当然不会要求你重新制作一个他们搞砸了的墨西哥卷饼。但情况显然并非如此，因为这种情况经常发生。更不用说你在收到食物之前就给了“小费”，结果却收到了错误的菜品和糟糕的服务。
我们每周都会在 OC/LA/LB 各地的素食餐厅吃几次，很遗憾看到很多拥有美味食物和优质服务的餐厅（SubVegan、Munchies 和 Vegan Galaxy）在过去一年左右不得不关门歇业。我们试图支持我们当地的餐厅。但 El Zamorano 的 Vegan 似乎不太在乎质量或照顾顾客。所以我们不会再来了。
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