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Terrible service
Joseph H
Terrible service
Cannataros的点评
点评：Took my wife and kids to the restaurant for her birthday. We have eaten at this location many times and never had any complaints. This is where my wife wanted to go for her birthday. The waitress, Kerri, didn't introduce herself when we were seated and seemed to be in a bad mood for the get go. When I asked what were soups for tonight, she just pointed at the menu and said they were listed on the back. She took our order and then brought out the kids dinners and the wife and I had to wait a while for our entrees to be served. Kerri took away our empty bread basket and never asked if we wanted a refill on the bread, she never stopped by the table once to check how our meals were or to see if we needed refills on our drinks. She would just walk by, grab and empty plate and go to other tables. She then just placed the check down on the table and walked away. Not even a thank you or how were meals. What a terrible experience and when I asked for the manager I was told she wasn't in the restaurant and would not be coming in tonight. Well they got my money, but my family will not be returning. I used to recommend friends and family to eat there, but I won't do that again. Just horrible service and maybe the waitress needs to be retrained on how to treat guests. I guess things have changed in the food service industry from when I first started. The manager needs to take ownership for their employees actions and ask if that's the kind of service they would expect when they go out to eat. I'm sure Kerri will disagree with the statements I've posted, but it's the truth! I didn't know the waitresses name until she brought the check to me. What an absolute shame and I hope the manager and owner read this review and take it very seriously.
翻译：带我的妻子和孩子去餐厅过生日。我们在这个地方吃过很多次，从来没有任何抱怨。这是我妻子想去的地方过她的生日。当我们就座时，女服务员 Kerri 没有自我介绍，似乎心情不好。当我问今晚有什么汤时，她只是指着菜单说它们列在背面。她接受了我们的订单，然后带出了孩子们的晚餐，我和妻子不得不等了一会儿我们的主菜才送达。 Kerri 拿走了我们的空面包篮，从来没有问过我们是否要给面包续杯，她从来没有在餐桌旁停下来检查我们的饭菜如何，或者看看我们是否需要给我们的饮料续杯。她只是路过，拿起并清空盘子，然后去其他桌子。然后她只是把支票放在桌子上就走开了。甚至没有谢谢你或饭菜如何。多么糟糕的经历，当我要求经理时，我被告知她不在餐厅，今晚也不会进来。好吧，他们拿到了我的钱，但我的家人不会回来了。我曾经推荐朋友和家人在那里吃饭，但我不会再这样做了。只是糟糕的服务，也许女服务员需要接受如何对待客人的再培训。我想从我刚开始的时候起，食品服务行业的情况已经发生了变化。经理需要对员工的行为负责，并询问这是否是他们外出就餐时所期望的那种服务。我敢肯定 Kerri 会不同意我发表的声明，但这是事实！在她把支票给我之前我不知道女服务员的名字。真是太可惜了，我希望经理和老板阅读这篇评论并认真对待。
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