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Title: A Sweet Treat That Left a Bitter Aftertaste
Sightseer2438676****
Title: A Sweet Treat That Left a Bitter Aftertaste
Edensor Tea Cottage的点评
点评：We visited Edensor Tea Cottage today, a charming spot nestled in Derbyshire, and were initially impressed. The setting is idyllic, and our first course was truly enjoyable fresh, well-prepared, and served with warmth by the friendly staff.
However, the experience soured quite drastically when we decided to indulge in an extra treat: tea and cakes. All four of us were taken aback by the overwhelming sugar content of the cakes so saccharine that no other flavours could be discerned. We’re not sugar-shy by any means, but this was off the scale.
When we politely raised our concerns with the assistant manager (who also served us), we were met with an astonishingly dismissive attitude. We were told, rather curtly, that “no one has ever complained about the cakes before,” and no refund would be offered despite the fact that we had barely touched them.
Let me be clear: this wasn’t about the money (£30 is not a sum we’re losing sleep over), but about the principle. Good hospitality isn’t just about serving food it’s about listening to your patrons and showing some grace when things fall short. Instead, we were met with a tone that essentially told us to shut up and move along. For one of our group a solicitor this flippant brush-off felt especially insulting.
What could have been a beautiful, memorable afternoon ended on a disappointing note. A real shame.
We won’t be returning — not because of the overly sweet cakes, but because when something went wrong, the team failed the basic test of hospitality: care and accountability.
However, the experience soured quite drastically when we decided to indulge in an extra treat: tea and cakes. All four of us were taken aback by the overwhelming sugar content of the cakes so saccharine that no other flavours could be discerned. We’re not sugar-shy by any means, but this was off the scale.
When we politely raised our concerns with the assistant manager (who also served us), we were met with an astonishingly dismissive attitude. We were told, rather curtly, that “no one has ever complained about the cakes before,” and no refund would be offered despite the fact that we had barely touched them.
Let me be clear: this wasn’t about the money (£30 is not a sum we’re losing sleep over), but about the principle. Good hospitality isn’t just about serving food it’s about listening to your patrons and showing some grace when things fall short. Instead, we were met with a tone that essentially told us to shut up and move along. For one of our group a solicitor this flippant brush-off felt especially insulting.
What could have been a beautiful, memorable afternoon ended on a disappointing note. A real shame.
We won’t be returning — not because of the overly sweet cakes, but because when something went wrong, the team failed the basic test of hospitality: care and accountability.
翻译：今天我们去了位于德比郡的迷人茶馆Edensor Tea Cottage，一开始就印象深刻。茶馆环境优美，我们的第一道菜新鲜美味，精心烹制，热情友好的员工热情地为我们服务。
然而，当我们决定额外享用茶点——茶和蛋糕——时，体验却彻底变糟了。蛋糕的含糖量之高让我们四个人都大吃一惊，甜得几乎闻不到其他任何味道。我们本来就不怕糖，但这实在太过分了。
当我们礼貌地向副经理（他也是我们的服务员）表达我们的担忧时，却遭到了令人震惊的冷淡态度。他们相当简短地告诉我们：“以前从来没有人抱怨过蛋糕”，而且即使我们几乎没吃过，也不会退款。
我要澄清一下：这并非金钱问题（30英镑可不是个让我们睡不着觉的数目），而是原则问题。好的待客之道不仅仅是提供食物，更在于倾听顾客的意见，并在出现问题时展现出一些风度。然而，我们却遭遇了一种仿佛在告诉我们闭嘴，继续前进的语气。对于我们团队中的一位律师来说，这种轻率的拒绝尤其令人感到羞辱。
原本可以是一个美好而难忘的下午，却以令人失望的结局收场。真是太可惜了。
我们不会再来了——不是因为蛋糕太甜，而是因为当出现问题时，团队未能做到待客之道的基本要求：关怀和责任。
然而，当我们决定额外享用茶点——茶和蛋糕——时，体验却彻底变糟了。蛋糕的含糖量之高让我们四个人都大吃一惊，甜得几乎闻不到其他任何味道。我们本来就不怕糖，但这实在太过分了。
当我们礼貌地向副经理（他也是我们的服务员）表达我们的担忧时，却遭到了令人震惊的冷淡态度。他们相当简短地告诉我们：“以前从来没有人抱怨过蛋糕”，而且即使我们几乎没吃过，也不会退款。
我要澄清一下：这并非金钱问题（30英镑可不是个让我们睡不着觉的数目），而是原则问题。好的待客之道不仅仅是提供食物，更在于倾听顾客的意见，并在出现问题时展现出一些风度。然而，我们却遭遇了一种仿佛在告诉我们闭嘴，继续前进的语气。对于我们团队中的一位律师来说，这种轻率的拒绝尤其令人感到羞辱。
原本可以是一个美好而难忘的下午，却以令人失望的结局收场。真是太可惜了。
我们不会再来了——不是因为蛋糕太甜，而是因为当出现问题时，团队未能做到待客之道的基本要求：关怀和责任。
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