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Slow service
TonyS564
Slow service
Q11 Restaurant的点评
点评：Look, this is a lovely restaurant and deserved of it rating and popularity but maybe we have too high an expectation but when your paying €300 I don’t think it’s too much for a decent level of service. We can’t complain about any of the food and I suppose that’s the most important thing and gets the 4 stars but the service was poor. We had to wait a while for some water despite tables around us getting theirs and they arrived after us. One of the drinks we ordered was wrong and we then had to chase that up. A larger table near us ordered before us despite arriving after us. The waiter was polite but spoke so quietly we were all looking at each other saying did he hear us correctly! When we finished our main course again tables around us received dessert menus but we were looking for someone to ask and gave up in the end and just took the bill! When I booked it via email I was also asked politely to pay by cash as credit card costs were high and if I did I would get a surprise, I didn’t pay cash as who has €300 in their pocket but maybe the surprise was to get served a dessert!
We will be back but it could have been better.
We will be back but it could have been better.
翻译：瞧，这是一家可爱的餐厅，它当之无愧地获得了如此高的评价和人气，但也许我们的期望值太高了，但当你支付 300 欧元时，我认为对于体面的服务来说这个价格并不算太贵。我们对食物没什么可抱怨的，我想这是最重要的事情，并且能给四星，但是服务很差。我们不得不等了一会儿才得到水，尽管我们周围的桌子都拿到了水，而且他们在我们之后上。我们点的其中一种饮料是错的，然后我们不得不追问。我们附近一张更大的桌子在我们之后到达，但他却在我们之前点了餐。服务员很有礼貌，但说话声音很轻，我们都面面相觑，问他有没有听错！当我们再次吃完主菜时，周围的桌子收到了甜点菜单，但我们想找人问，最后放弃了，干脆结账了！当我通过电子邮件预订时，他们还礼貌地要求我用现金支付，因为信用卡费用很高，如果我这样做了，我会得到一个惊喜，我没有付现金，因为谁口袋里有300欧元呢，但也许惊喜是得到一份甜点！
我们会再来的，但本来可以更好。
我们会再来的，但本来可以更好。
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