Broken A/C, Room Shuffle, and Poor Service Response - Fairfield Inn & Suites Memphis Marion, AR (Marion) - Fairfield by Marriott Inn & Suites Memphis Marion, AR - 48条旅客点评与比价

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Lynne T

Broken A/C, Room Shuffle, and Poor Service Response

Fairfield Inn & Suites Memphis Marion, AR的点评

2025年09月16日发布于: 海外

点评：We booked a room with two doubles and even checked in online the day before. Yet when we arrived at 10:30pm, we were given the very last room available — the one with a broken air conditioner. Despite being set to 66, the room temperature was 84 degrees. We were moved to a king room on the first floor directly across from the breakfast kitchen. Thankfully, the rest of our party’s flight was delayed until the next night, otherwise three of us would have been squeezed into that single king bed. The next morning before leaving for a funeral, we had to pack up again and move into a double room, which was what we had originally reserved.

As Lifetime Platinum members, it was especially frustrating to be told multiple times, “well, you booked with points.” Does that mean loyal Marriott members should expect the worst rooms? That loyalty is penalized instead of rewarded? Oh, and we are out the full amount of points for those nights despite not getting the room we requested (so much for the guaranteed room at Platinum level) and having to move the next morning.

翻译：我们预订了一间有两张双人床的房间，甚至前一天就在网上办理了入住手续。然而，晚上10点半到达时，我们被安排到了最后一间空房——那间空调坏了。尽管设定了66华氏度（约19摄氏度），但房间温度高达84华氏度（约29摄氏度）。我们被安排到了位于一楼早餐厨房正对面的一间大床房。幸好，我们一行人的航班延误到第二天晚上，否则我们三个人就只能挤在那张单人大床上了。第二天早上，在去参加葬礼之前，我们不得不再次收拾行李，搬到了一间双人房，而这正是我们最初预订的房间。

作为终身白金会员，尤其令人沮丧的是，我们被反复告知“嗯，您是用积分预订的”。这是否意味着万豪的忠实会员就应该被安排到最差的房间？忠诚度会受到惩罚而不是奖励？哦，对了，尽管我们没有订到我们想要的房间（白金会员保证的房间也不过如此），而且第二天早上还得搬家，但我们还是损失了那些晚上的全部积分。

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