点评:We're regular visitors to the cafe at the GALE Centre when we come to Gairloch to stay with a friend. On previous visits , we have enjoyed our lunch there.
However, on Sunday lunchtime, it was very disappointing. Whilst the few staff that were on duty were lovely and very apologetic that there was no salad to go with our friends toasties and that they were short staffed. According to our friend, it wasn't the first time she had had that experience of no salad being available on a Sunday. In fact, it was the third time. which suggests poor planning and poor management. The toasties were nice, but the soup we had was very thin, and it felt as if extra stock had been added to stretch out the soup.
I didn't inform the staff as they were working hard and trying their best. Having worked in hospitality and tourism, it's an issue that lies with the GALE management. They are responsible for the running of the centre and cafe and need to address these issues now.
翻译:我们来盖尔洛赫和朋友住在一起时,经常会光顾 GALE 中心的咖啡馆。以前我们去那里吃午餐,都很享受。
然而,周日午餐时间,我们却非常失望。虽然值班的几位工作人员都很友善,并且非常抱歉,因为我们朋友的吐司没有沙拉,而且人手不够。据我们的朋友说,她不是第一次遇到周日没有沙拉的情况了。事实上,这是第三次了。这表明计划不周,管理不善。吐司很好吃,但我们吃的汤很稀,感觉好像是加了额外的汤料来延长汤的用量。
我没有通知工作人员,因为他们正在努力工作,尽最大努力。我从事过酒店和旅游业,我认为这个问题出在 GALE 管理层身上。他们负责中心和咖啡馆的运营,现在需要解决这些问题。