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Good food - poor service.
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Good food - poor service.
Su&Shi的点评
点评：Lunchtime, table had ben booked for some weeks, just opened for lunch, restaurant was not busy initially, and there were few people in when we arrived. It subsequently became busy - but long after our orders were placed.
This was our FOURTH visit.
Sadly, the worst.
Orders were a sushi platter for two, a katsu chicken and some sushi with rice. Four covers altogether.
I was encouraged - and pleased - that the hot katsu chicken arrived very quickly together with a bowl of rice for the other individual sushi order.
And then we waited - and waited - and waited.
After a visit to the counter to enquire after the delay, the remainder of the orders arrived, but by now, my first served guest had almost finished her katsu chicken and the bowl of rice accompaniment for the other individual sushi dish was cold. I asked for a replacement bowl of rice. This too seemed to take an age to be delivered, and I once again had to approach the counter. That was then brought to the table; apology - but no smiles. It seemed an 'effort'.
A party on a nearby table had similar service; hot dishes arrived and eventually their cold sushi dishes were delivered, but by then, some of their guests had almost finished.
Yes we were given some additional spring rolls to offset the poor service - but even those were brought to the table with barely a smile. Again, it seemed an 'effort'.
We didn't benefit from the robot delivery, which is very much a part of the entertainment experience; why not us? Other tables did.
Good food - poor service.
On that basis, we'll give it one more try before abandonment.
This was our FOURTH visit.
Sadly, the worst.
Orders were a sushi platter for two, a katsu chicken and some sushi with rice. Four covers altogether.
I was encouraged - and pleased - that the hot katsu chicken arrived very quickly together with a bowl of rice for the other individual sushi order.
And then we waited - and waited - and waited.
After a visit to the counter to enquire after the delay, the remainder of the orders arrived, but by now, my first served guest had almost finished her katsu chicken and the bowl of rice accompaniment for the other individual sushi dish was cold. I asked for a replacement bowl of rice. This too seemed to take an age to be delivered, and I once again had to approach the counter. That was then brought to the table; apology - but no smiles. It seemed an 'effort'.
A party on a nearby table had similar service; hot dishes arrived and eventually their cold sushi dishes were delivered, but by then, some of their guests had almost finished.
Yes we were given some additional spring rolls to offset the poor service - but even those were brought to the table with barely a smile. Again, it seemed an 'effort'.
We didn't benefit from the robot delivery, which is very much a part of the entertainment experience; why not us? Other tables did.
Good food - poor service.
On that basis, we'll give it one more try before abandonment.
翻译：午餐时间，桌子已经预订了几个星期，刚刚开始供应午餐，餐厅一开始并不忙，我们到达时店里只有几个人。后来变得很忙 - 但在我们下订单很久之后。
这是我们第四次来。
可悲的是，这是最糟糕的一次。
订单是两人份的寿司拼盘，一份炸猪排鸡和一些寿司饭。一共四个套餐。
我很高兴 - 热腾腾的炸猪排鸡和一碗米饭很快就送到了，这是另一份寿司的订单。
然后我们等了又等又等。
在去柜台询问延迟的原因后，剩下的订单到了，但此时，我的第一个客人几乎已经吃完了她的炸猪排鸡，另一份寿司的米饭已经凉了。我要了一碗米饭。这似乎也花了很长时间才送到，我不得不再次走到柜台前。然后米饭被端到了桌子上；道歉——但没有微笑。这似乎是一种“努力”。
附近一张桌子上的派对也有类似的服务；热菜来了，最后他们的冷寿司也送来了，但那时，他们的一些客人几乎已经吃完了。
是的，他们给了我们一些额外的春卷来抵消糟糕的服务——但即使是春卷，端到桌子上时也几乎没有微笑。再次，这似乎是一种“努力”。
我们没有从机器人送货中受益，这是娱乐体验的重要组成部分；为什么我们没有？其他桌子都受益了。
食物不错——服务差。
基于此，我们会再试一次，然后再放弃。
这是我们第四次来。
可悲的是，这是最糟糕的一次。
订单是两人份的寿司拼盘，一份炸猪排鸡和一些寿司饭。一共四个套餐。
我很高兴 - 热腾腾的炸猪排鸡和一碗米饭很快就送到了，这是另一份寿司的订单。
然后我们等了又等又等。
在去柜台询问延迟的原因后，剩下的订单到了，但此时，我的第一个客人几乎已经吃完了她的炸猪排鸡，另一份寿司的米饭已经凉了。我要了一碗米饭。这似乎也花了很长时间才送到，我不得不再次走到柜台前。然后米饭被端到了桌子上；道歉——但没有微笑。这似乎是一种“努力”。
附近一张桌子上的派对也有类似的服务；热菜来了，最后他们的冷寿司也送来了，但那时，他们的一些客人几乎已经吃完了。
是的，他们给了我们一些额外的春卷来抵消糟糕的服务——但即使是春卷，端到桌子上时也几乎没有微笑。再次，这似乎是一种“努力”。
我们没有从机器人送货中受益，这是娱乐体验的重要组成部分；为什么我们没有？其他桌子都受益了。
食物不错——服务差。
基于此，我们会再试一次，然后再放弃。
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