Disappointed - The Curious Wine Cellar (Northleach) - The Curious Wine Cellar - 24条旅客点评与比价

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Disappointed

The Curious Wine Cellar的点评

2023年03月04日发布于: 海外

点评：I visited today with 3 other people. Don’t live locally so not a regular. Sadly it ended up being a rather poor experience. Whilst sitting at our table we were approached by another customer telling us that they had reserved the table which we weren’t aware of and we indicated so and said we would move. We were then approached by a member of staff who said it was clearly written on a bottle on the table. A bottle sitting with menus, hand gel, flower decoration so we didn’t even consider looking at the bottle. We said we didn’t think it was very clear the staff member decided she would argue the point stating it was very clear. It really wasn’t unless you were familiar with them using bottles to write reservations on - not one of us had noticed it. Yet the staff member continued to press her point about it being very clear - we disagreed - quietly- no raised voices, no arguments. We moved. However your staff member said in quite a loud voice - stop being so rude. We were most certainly not rude but we did disagree so I assume disagreeing means being rude. I would argue as an older person who’s eyesight is not great that it wasn’t clear and what would have been a better experience was for staff member to just have let us know it was reserved and not kept pressing her point that it was very clear and not being able to accept our opinion that we didn’t see the writing on the bottle it was quite small writing and in italics. Frankly I felt like we were being ridiculed and it just wasn’t necessary. I just do not know how she could express quite clearly as she walked away we were being rude as that was far from the case. I write this because it wasn’t anything I’ve ever experienced before where a member of staff openly questioned a comment made by customers to enforce their own point rather than accept it perhaps the signage is not clear to everyone. I get that it’s quite a nice idea to use a bottle but it just - in our opinion- doesn’t work. When it was pointed out to us - we could still hardly spot it as there was lots of other writing on the bottle too. Perhaps your staff can have a thought that not everyone is a regular and are not going to pick up every item on the table to read it.

翻译：我今天和另外 3 个人一起去了。不住在当地，所以不是常客。可悲的是，它最终成为一个相当糟糕的体验。当我们坐在我们的餐桌旁时，另一位顾客告诉我们他们已经保留了我们不知道的桌子，我们这样表示并说我们会搬家。然后，一名工作人员找到我们，他说桌子上的瓶子上写得很清楚。一个瓶子，里面有菜单、护手霜、鲜花装饰，所以我们甚至没有考虑看瓶子。我们说我们认为这不是很清楚，工作人员决定她会争辩说这一点很清楚。除非您熟悉他们使用瓶子来写预订，否则它真的不是 - 我们没有人注意到它。然而，该工作人员继续强调她的观点非常明确 - 我们不同意 - 安静地 - 没有提高声音，没有争论。我们搬家了。但是，您的工作人员大声说 - 不要这么粗鲁。我们当然不粗鲁，但我们确实不同意，所以我认为不同意意味着粗鲁。我会争辩说，作为一个视力不佳的老年人，它不清楚，如果工作人员让我们知道它是保留的，而不是一直强调她的观点，那就是一个更好的体验，它是非常清楚的并且无法接受我们的意见，即我们没有看到瓶子上的文字，它是非常小的斜体字。坦率地说，我觉得我们被嘲笑了，这是没有必要的。我只是不知道当她走开时她怎么能很清楚地表达我们很粗鲁，因为事实远非如此。我写这篇文章是因为我以前从未经历过这样的事情：一名员工公开质疑客户发表的评论以强化他们自己的观点而不是接受它，也许每个人都不清楚标牌。我知道使用瓶子是个不错的主意，但在我们看来，它只是行不通。当它被指出给我们时 - 我们仍然很难发现它，因为瓶子上还有很多其他文字。也许您的员工会认为不是每个人都是常客，也不会拿起桌上的每件物品来阅读。

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