点评:We pre ordered tickets on line for 11 of us, 4 adults 4 little ones, we pre ordered to receive the £18 tickets plus we travelled from Norwich, on arrival the guy scanned my phone and said 11 tickets,, however my twin grandsons appeared slightly under the 92cm,, when I pointed this out he told me I needed to speak to Amy inside the gift shop,, Amy said they are unable to refund on site and wrote me the email address down and her name for me to make contact in order to receive £36 refund as the twins were now able to ride on much. I emailed whilst I was there to be exact, heard nothing til today where they have responded they only refund on the day! And oh Amy can’t recall speaking to us!! So I have emailed back a picture of her note to me.
My advice DO NOT go if little ones hovering around 92cm cos they will not refund your money! Bad customer service considering I purchased a lot of tickets.
翻译:我们在网上预订了 11 个人的票,4 个大人 4 个小孩,我们预订的是 18 英镑的票,而且我们从诺维奇出发,到达后,工作人员扫描了我的手机,说有 11 张票,但是我的双胞胎孙子看起来略低于 92 厘米,当我指出这一点时,他告诉我需要和礼品店里的 Amy 谈谈,Amy 说他们无法当场退款,并写下了她的电子邮件地址和名字,以便我联系他们以获得 36 英镑的退款,因为双胞胎现在可以乘坐很多游乐设施。确切地说,我在那里时发了电子邮件,但直到今天他们才回复,说只在当天退款!艾米不记得和我们说过话了!!所以我通过电子邮件回复了她给我的便条的照片。
我的建议是,如果小孩身高在 92 厘米左右,就不要去,因为他们不会退款!尽管我买了很多票,但客户服务很差。