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We would not return to this hotel.
野人勒索瓦奇的点评
点评：I would not recommend staying at this hotel. Natalia (reception desk) was very rude. She asked my wife and I if we wanted to buy breakfast for the next day. When we declined she appeared to be very displeased and actually irritated at our decision. When she was showing us our room she mentioned that there are chocolates and water in the fridge, and coffee pods for the Nespresso machine for us. She did not use the word “included” or “complimentary” so, I asked if the coffee was “included”. She appeared upset, looked straight in my eyes, and in an angry tone said “I ALREADY TOLD YOU THAT THIS WAS INCLUDED!”
I have been a physician since 1986, and as such I consider myself to be very proficient in the field of customer service. Her response to my simple clarification question was unacceptable. It upset me so much that it affected the rest of my day.
Other things to note: no Air Conditioning, no English-speaking channels on TV, there are very loud church bells from nearby Eglise-St. Jean periodically, and the check-in desk closed at 16:00 on the Sunday that we checked in.
At check out we met a different person and explained dissatisfaction with our stay.
She was apologetic and seemed genuinely compassionate. If you choose to stay here I hope that Natalia is in a good mood when you check in.
I have been a physician since 1986, and as such I consider myself to be very proficient in the field of customer service. Her response to my simple clarification question was unacceptable. It upset me so much that it affected the rest of my day.
Other things to note: no Air Conditioning, no English-speaking channels on TV, there are very loud church bells from nearby Eglise-St. Jean periodically, and the check-in desk closed at 16:00 on the Sunday that we checked in.
At check out we met a different person and explained dissatisfaction with our stay.
She was apologetic and seemed genuinely compassionate. If you choose to stay here I hope that Natalia is in a good mood when you check in.
翻译：我不建议住在这家酒店。前台的 Natalia 非常粗鲁。她问我和我妻子是否想买第二天的早餐。当我们拒绝时，她似乎非常不高兴，甚至对我们的决定感到恼火。当她带我们看房间时，她提到冰箱里有巧克力和水，还有供我们 Nespresso 咖啡机使用的咖啡包。她没有使用“包含”或“免费”这个词，所以我问咖啡是否“包含”。她看起来很沮丧，直视我的眼睛，用愤怒的语气说：“我已经告诉过你了，这是包含在内！”
我从 1986 年开始当医生，因此我认为自己在客户服务领域非常熟练。她对我的简单澄清问题的回答令人无法接受。这让我非常沮丧，影响了我接下来的一天。
其他注意事项：没有空调，电视上没有英语频道，附近 Eglise-St. Jean 教堂的钟声不时响起，我们入住的那个周日，入住柜台在 16:00 关闭。
退房时，我们遇到了另一个人，并解释了我们对住宿的不满。
她很抱歉，似乎真的很有同情心。如果您选择住在这里，我希望 Natalia 在您入住时心情愉快。
我从 1986 年开始当医生，因此我认为自己在客户服务领域非常熟练。她对我的简单澄清问题的回答令人无法接受。这让我非常沮丧，影响了我接下来的一天。
其他注意事项：没有空调，电视上没有英语频道，附近 Eglise-St. Jean 教堂的钟声不时响起，我们入住的那个周日，入住柜台在 16:00 关闭。
退房时，我们遇到了另一个人，并解释了我们对住宿的不满。
她很抱歉，似乎真的很有同情心。如果您选择住在这里，我希望 Natalia 在您入住时心情愉快。
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