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Gave Them Lots Of Chances, But They Deserve Negative stars!
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Gave Them Lots Of Chances, But They Deserve Negative stars!
Pizza Factory的点评
点评：I gave these guys multiple fair shots to prove that they truly cared about their customers. After today… Well, I really believe they don’t care.
1. Every single time I have gone in they have messed up my order, even on simple add one additional topping.
2. One of these two senecios plays out:
*I am charged extra for toppings I order but NOT on my pizza
Or
*I order extra toppings, the front person correctly verifies, but no toppings. Or there are toppings that I did not order.
Usually, my response was to eat it and move on if there are no allergens on it. But tonight I realized, ‘I paid almost $30 for this pizza. Over if you include the tip’ (which they almost force you to do when you use a card). So for the first time I went and mentioned it. The ticket was thrust in my face with the words, ‘you didn’t order garlic! But I can give you garlic even though it is not on the ticket.’
To which my response was, ‘don’t understand. I mentioned garlic and she repeated it back to me.’
‘Do you want it or not?’ As if I was someone trying to get something for free.
I was already irritated since they messed up my order once that evening….(big surprise) and my husband felt awkward eating in front of me. After that I was furious! If it weren’t for my husband I would have given them the pizza back and tell them I am done with eating pizzas that are different from what I order.
By the way, I said ‘no’ to the garlic and I never insisted that the comp the pizza they messed up.
This was supposed to be our date night!
Long story short, I would rather get a cheap pizza from Dominos and be respected than to EVER go back to Pizza Factory.
1. Every single time I have gone in they have messed up my order, even on simple add one additional topping.
2. One of these two senecios plays out:
*I am charged extra for toppings I order but NOT on my pizza
Or
*I order extra toppings, the front person correctly verifies, but no toppings. Or there are toppings that I did not order.
Usually, my response was to eat it and move on if there are no allergens on it. But tonight I realized, ‘I paid almost $30 for this pizza. Over if you include the tip’ (which they almost force you to do when you use a card). So for the first time I went and mentioned it. The ticket was thrust in my face with the words, ‘you didn’t order garlic! But I can give you garlic even though it is not on the ticket.’
To which my response was, ‘don’t understand. I mentioned garlic and she repeated it back to me.’
‘Do you want it or not?’ As if I was someone trying to get something for free.
I was already irritated since they messed up my order once that evening….(big surprise) and my husband felt awkward eating in front of me. After that I was furious! If it weren’t for my husband I would have given them the pizza back and tell them I am done with eating pizzas that are different from what I order.
By the way, I said ‘no’ to the garlic and I never insisted that the comp the pizza they messed up.
This was supposed to be our date night!
Long story short, I would rather get a cheap pizza from Dominos and be respected than to EVER go back to Pizza Factory.
翻译：我给了这些人多次公平的机会，以证明他们真正关心他们的客户。今天之后……好吧，我真的相信他们不在乎。
1. 每次我进去，他们都会搞乱我的订单，即使是简单地添加一种额外的配料。
2. 这两个千里光之一出现：
*我为我订购的配料支付额外费用，但不在我的披萨上
或者
*我点了额外的配料，前面的人验证正确，但没有配料。或者有我没有点的配料。
通常，我的反应是吃掉它，如果上面没有过敏原，就继续前进。但今晚我意识到，‘我花了将近 30 美元买了这个披萨。如果你加上小费就结束了（当你使用卡片时他们几乎强迫你这样做）。所以我第一次去提到它。票被推到我脸上，上面写着：‘你没有点大蒜！但我可以给你大蒜，尽管机票上没有。”
我的回答是：‘不明白。我提到了大蒜，她又向我重复了一遍。
“你想要还是不想要？”就好像我是一个想免费得到东西的人。
我已经很生气了，因为那天晚上他们把我的订单弄乱了一次……（大惊喜）而且我丈夫在我面前吃饭感到很尴尬。说完我就生气了！如果不是我丈夫，我会把披萨还给他们，并告诉他们我已经吃完了与我点的不同的披萨。
顺便说一句，我对大蒜说“不”，而且我从来没有坚持要补偿他们搞砸的披萨。
这本来应该是我们的约会之夜！
长话短说，我宁愿从多米诺骨牌上得到一个便宜的披萨并受到尊重，也不愿回到披萨工厂。
1. 每次我进去，他们都会搞乱我的订单，即使是简单地添加一种额外的配料。
2. 这两个千里光之一出现：
*我为我订购的配料支付额外费用，但不在我的披萨上
或者
*我点了额外的配料，前面的人验证正确，但没有配料。或者有我没有点的配料。
通常，我的反应是吃掉它，如果上面没有过敏原，就继续前进。但今晚我意识到，‘我花了将近 30 美元买了这个披萨。如果你加上小费就结束了（当你使用卡片时他们几乎强迫你这样做）。所以我第一次去提到它。票被推到我脸上，上面写着：‘你没有点大蒜！但我可以给你大蒜，尽管机票上没有。”
我的回答是：‘不明白。我提到了大蒜，她又向我重复了一遍。
“你想要还是不想要？”就好像我是一个想免费得到东西的人。
我已经很生气了，因为那天晚上他们把我的订单弄乱了一次……（大惊喜）而且我丈夫在我面前吃饭感到很尴尬。说完我就生气了！如果不是我丈夫，我会把披萨还给他们，并告诉他们我已经吃完了与我点的不同的披萨。
顺便说一句，我对大蒜说“不”，而且我从来没有坚持要补偿他们搞砸的披萨。
这本来应该是我们的约会之夜！
长话短说，我宁愿从多米诺骨牌上得到一个便宜的披萨并受到尊重，也不愿回到披萨工厂。
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