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Poor customer service from owner
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Poor customer service from owner
Popo's Mexican Restaurant i的点评
点评：A plate order from my guest was not able to eat meal due to high quantity of salt. Waitress reached out to manager when we complained about the poor quality of food. Minutes later a manager shows up a in rude demeanor asking "What is the peoblem?" We continued to express our concern, manager was very upsetting and condescending, we asked for another manager and stated she was thw owner. At this point she continued to state, "That is too much for me to throw away I can bring you a box, I can't waste that much food" we stated that of we are not able to eat it in a restaurant we won't be able to eat it at home. Owner stated, "well I can give you 50% off but I still can't put that in the trash" the owner proceeded to interrupt us by saying, "I have been here all night with a full restaurant and no one has complained about the food" I immediately stated to her that as a paying customer you can not force a customer to eat poorly prepared food just because no one else comolained. At no point did the owner apologize or take ownership of thw situation there was no customer service fromcomplained. The wait staff and hostess were truly amazing very respectful but thw owner really disappointed us in the negative and unprofessional behaviors towards a paying customer. Our family has a been a loyal paying customer for many years at this location and unfortunately will never return or refer this location to others.
翻译：由于盐含量高，我客人的盘子订单无法进餐。当我们抱怨食物质量差时，女服务员联系了经理。几分钟后，一位经理出现了，态度粗鲁，问“这是什么问题？”我们继续表达我们的担忧，经理非常沮丧和居高临下，我们要求另一位经理并说她是老板。这时她继续说，“那太多了，我不能扔掉我可以给你带一盒，我不能浪费那么多食物”我们说我们不能在餐厅吃它我们赢了在家吃不到。店主说，“好吧，我可以给你 50% 的折扣，但我仍然不能把它扔进垃圾桶”，店主继续打断我们说，“我在这里整晚都在一家满员的餐厅里，没有人抱怨食物”我立即对她说，作为付费顾客，你不能仅仅因为没有其他人抱怨就强迫顾客吃准备不好的食物。业主在任何时候都没有道歉或对没有客户服务的情况负责。侍应生和女主人真的很棒，非常有礼貌，但是老板对付费客户的消极和不专业行为真的让我们感到失望。我们的家人多年来一直是这个地方的忠实付费客户，不幸的是永远不会返回或将这个地方推荐给其他人。
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