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Don’t order online
Crystal A
Don’t order online
Creekside Steakhouse and Tavern的点评
点评：We stayed in cabin #9 right next to the restaurant. We were told we can order online and have our food delivered to us. Decided to order dinner, ordered online and waited for about 40 minutes then received an email saying something went wrong to call the restaurant. Called the restaurant, they told us their internet is down, so we ordered over the phone. They brought us our food about 30 minutes later. We left the next day. When we got home we noticed we were charged twice for our meal. Between my husband and myself we talked to the manager Justin and told him we were charged for our online order and the restaurant order and that the online was cancelled. He said he would give us a refund. Did not receive the refund, a week later called and spoke to Justin again. He said he took care of it and so on. It’s been about 3 weeks now I have not received our refund. Very bad customer service!!! Very disappointed!!!!
翻译：我们住在餐厅隔壁的9号客舱。服务员告诉我们可以线上点餐，然后送餐上门。我们决定点晚餐，线上点餐后等了大约40分钟，然后收到一封邮件，说出了点问题，让我们打电话给餐厅。我们打电话给餐厅，他们说网络断了，所以我们只能打电话点餐。大约30分钟后，他们把餐点送到了我们手上。第二天我们离开了。回到家后，我们发现这顿饭被收了两次钱。我和丈夫联系了经理贾斯汀，告诉他线上点餐和餐厅点餐都被收了钱，而且线上点餐被取消了。他说会退款。我们没有收到退款，一周后我又打电话联系了贾斯汀。他说他会处理等等。到现在已经大约3周了，我还没有收到退款。客服服务太差了！！！非常失望！！！
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