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Ordered the ribeye but got served a sirloin (and I dislike sirloin).
Mobile2982936****
Ordered the ribeye but got served a sirloin (and I dislike sirloin).
Arugula Experience的点评
点评：Unpleasant experience: Ordered the ribeye but got served a sirloin (and I dislike sirloin).
I ordered a ribeye main course, Along with two other people in my party. When the meal arrived, The striking thing was that the steak did not look like a ribeye (and did not look like the other 2 ribeye steaks that were ordered by my friend). I told the waiter that my steak did not look like a ribeye, which she disputed and said it was.
Upon cutting the steak, I confirmed that it was indeed unlike a ribeye. The steak was very lean, without intramuscular marbling, and with just a strip of fat along its short length.
I went up to the counter to tell the waitress that the steak was definitely not a ribeye. She vehemently said that it was and said I was welcome to speak to the chef If I did not believe her.
The chef was called and I presented The problem to her. The first thing she told me was she had Double checked the steak In question because she had seen that it looked like a sirloin, Not a ribeye. Her check Revealed that the steak had been labelled as a ribeye by the supplier of the steaks, so she served because it had to have been a ribeye. “We don’t even serve sirloins in this rastuarant.” I countered that regardless of that steak label, the steak was not a ribeye. She said it was unfortunate because she only cooks the steaks and cannot cut them open to check if they are really ribeyes.
I then ask her what must happen. She the tells me that the most she can do is alert their suppliers that they might have sent them an incorrectly labeled steak. We then Stared at each other until I politely told her that I wouldn’t be eating the incorrectly labeled sirloin that she prepared for me.
I did not like that my complaint fell on deaf ears. Despite suspecting and Listening to me tell her that what she prepared and served to me was not what was on the menu, the chef made no attempt to apologise and cook the correct cut. I was dismissed and expected to eat whatever cut of meat that was on my plate. A bit unprofessional for a business in the hospitality Industry.
I ordered a ribeye main course, Along with two other people in my party. When the meal arrived, The striking thing was that the steak did not look like a ribeye (and did not look like the other 2 ribeye steaks that were ordered by my friend). I told the waiter that my steak did not look like a ribeye, which she disputed and said it was.
Upon cutting the steak, I confirmed that it was indeed unlike a ribeye. The steak was very lean, without intramuscular marbling, and with just a strip of fat along its short length.
I went up to the counter to tell the waitress that the steak was definitely not a ribeye. She vehemently said that it was and said I was welcome to speak to the chef If I did not believe her.
The chef was called and I presented The problem to her. The first thing she told me was she had Double checked the steak In question because she had seen that it looked like a sirloin, Not a ribeye. Her check Revealed that the steak had been labelled as a ribeye by the supplier of the steaks, so she served because it had to have been a ribeye. “We don’t even serve sirloins in this rastuarant.” I countered that regardless of that steak label, the steak was not a ribeye. She said it was unfortunate because she only cooks the steaks and cannot cut them open to check if they are really ribeyes.
I then ask her what must happen. She the tells me that the most she can do is alert their suppliers that they might have sent them an incorrectly labeled steak. We then Stared at each other until I politely told her that I wouldn’t be eating the incorrectly labeled sirloin that she prepared for me.
I did not like that my complaint fell on deaf ears. Despite suspecting and Listening to me tell her that what she prepared and served to me was not what was on the menu, the chef made no attempt to apologise and cook the correct cut. I was dismissed and expected to eat whatever cut of meat that was on my plate. A bit unprofessional for a business in the hospitality Industry.
翻译：不愉快的经历：点了肋眼牛排，结果端上来的却是沙朗牛排（我不喜欢沙朗牛排）。
我和同行的另外两个人点了肋眼牛排主菜。当餐点送来时，令人吃惊的是，牛排看起来不像肋眼牛排（也不像我朋友点的另外两块肋眼牛排）。我告诉服务员我的牛排看起来不像肋眼牛排，她反驳说是的。
切开牛排后，我确认它确实不像肋眼牛排。牛排非常瘦，没有肌肉内的大理石花纹，只有一小条脂肪沿着牛排的长度。
我走到柜台告诉女服务员，这牛排绝对不是肋眼牛排。她坚决地说是的，并说如果我不相信她的话，可以和厨师谈谈。
厨师被叫来，我向她提出了这个问题。她告诉我的第一件事是，她仔细检查了有问题的牛排，因为她发现它看起来像沙朗牛排，而不是肋眼牛排。她的检查显示，牛排供应商已将牛排标记为肋眼牛排，因此她将其上菜，因为它一定是肋眼牛排。“我们甚至不在这个餐厅供应沙朗牛排。”我反驳说，无论牛排标签如何，牛排都不是肋眼牛排。她说这很不幸，因为她只烹饪牛排，不能切开它们来检查它们是否真的是肋眼牛排。
然后我问她会发生什么。她告诉我，她能做的最多就是提醒他们的供应商，他们可能给他们发送了标签错误的牛排。然后我们互相盯着看，直到我礼貌地告诉她，我不会吃她为我准备的标签错误的沙朗牛排。
我不喜欢我的投诉被置若罔闻。尽管怀疑并听我告诉她她准备并端给我的不是菜单上的东西，厨师却没有试图道歉并烹饪正确的肉块。我被打发走了，并被要求吃盘子里的任何肉块。对于酒店业的企业来说，这有点不专业。
我和同行的另外两个人点了肋眼牛排主菜。当餐点送来时，令人吃惊的是，牛排看起来不像肋眼牛排（也不像我朋友点的另外两块肋眼牛排）。我告诉服务员我的牛排看起来不像肋眼牛排，她反驳说是的。
切开牛排后，我确认它确实不像肋眼牛排。牛排非常瘦，没有肌肉内的大理石花纹，只有一小条脂肪沿着牛排的长度。
我走到柜台告诉女服务员，这牛排绝对不是肋眼牛排。她坚决地说是的，并说如果我不相信她的话，可以和厨师谈谈。
厨师被叫来，我向她提出了这个问题。她告诉我的第一件事是，她仔细检查了有问题的牛排，因为她发现它看起来像沙朗牛排，而不是肋眼牛排。她的检查显示，牛排供应商已将牛排标记为肋眼牛排，因此她将其上菜，因为它一定是肋眼牛排。“我们甚至不在这个餐厅供应沙朗牛排。”我反驳说，无论牛排标签如何，牛排都不是肋眼牛排。她说这很不幸，因为她只烹饪牛排，不能切开它们来检查它们是否真的是肋眼牛排。
然后我问她会发生什么。她告诉我，她能做的最多就是提醒他们的供应商，他们可能给他们发送了标签错误的牛排。然后我们互相盯着看，直到我礼貌地告诉她，我不会吃她为我准备的标签错误的沙朗牛排。
我不喜欢我的投诉被置若罔闻。尽管怀疑并听我告诉她她准备并端给我的不是菜单上的东西，厨师却没有试图道歉并烹饪正确的肉块。我被打发走了，并被要求吃盘子里的任何肉块。对于酒店业的企业来说，这有点不专业。
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