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Should know their policies regarding gift cards
Tammy Y
Should know their policies regarding gift cards
Bourbon & Bones Chophouse | Bar的点评
点评：Didn't have the best experience for our duel birthday party. They were running a gift card special and we asked the waiter if we purchased a $500 gift card. If it could be used that evening he proceeded to say yes except for the bonus card so we bought it. After we purchased it and dinner we were told that we can no longer use the gift card that wasn't active till the next day! Completely unacceptable to spend $1,500 for an evening and not even use a gift card we purchased!! Also the waiter although he was friendly screwed up many things. He served my husband a beer when he ordered a coke. He served my children the bourbon Tomahawk with rosemary and they didn't even order it so we had to pay for that and I ordered broccoli and it never came to the table. Also my Tomahawk was served cold. It was a slow evening there so I'm not sure what the hang ups were. Very upset over the huge gift card we are now stuck with!! Waiter should know the policies especially when I asked before we purchased and he assured us it would be used that evening.
翻译：我们的决斗生日聚会没有获得最好的体验。他们正在推出特价礼品卡，我们问服务员是否购买了 500 美元的礼品卡。如果那天晚上可以使用，他继续说可以，除了奖金卡，所以我们买了它。在我们购买了它和晚餐后，我们被告知我们不能再使用直到第二天才激活的礼品卡！一晚花费 1,500 美元，甚至不使用我们购买的礼品卡，这是完全无法接受的！服务员虽然很友好，但也搞砸了很多事情。当我丈夫点可乐时，他为我丈夫提供了一杯啤酒。他给我的孩子们提供了带有迷迭香的波本战斧，他们甚至没有点，所以我们必须付钱，我点了西兰花，但它从来没有出现在餐桌上。我的战斧也是冷的。那是一个缓慢的夜晚，所以我不确定有什么问题。对我们现在坚持使用的巨额礼品卡感到非常沮丧！服务员应该知道这些政策，尤其是当我在购买前询问时，他向我们保证当天晚上就会使用。
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