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MaggieStewart
Disgraceful behaviour
Ohakune Court Motel的点评
点评：I booked accommodation at the Ohakune Court Motel for the 12th August for 1 night through Agoda. The booking was Non refundable which I have never had a problem with when I have booked through Booking.com in the past. My daughter took me to the accommodation, we went in and it stunk, my daughter said mum, you cant stay here it is awful. I went and saw the lady at Reception, she came into the room and said she couldn’t smell anything. First lie. I asked if she had any other rooms but she didn’t, I asked for a refund which she agreed to, she disappeared and then came back and said as I had booked through booking.com I would have to get in touch with them and she would do what she had to do her end, I actually booked througb Agoda. My daughter was there the whole time so everything was fine so we went off and tried to find alternative accommodation, which we did and it was lovely.
I got in touch with Agoda and they said they wanted the name of the person and their title before they could put the refund through. I said I think she was the owner, so they put it through and said I would hear back from the main source. I emailed the Motel and didn’t hear anything. The next morning (Sunday) I called the Motel, the lady answered, I explained I was ringing up about my refund and she never said another word and put the phone down, I tried quite a few times to call back but it went onto answerphone. Every time. My daughter took me round to the Motel and she said that she spoke to the owner and he said there is no refund, because she (the lady) couldn’t smell anything. I said that you told me yesterday that I would get a refund, I asked to talk to the owner but she said he wasn’t there. I told her she was rude and very unprofessional for putting the phone down on me earlier, her excuse was she was busy., but she managed to answer it the first time. I said that I would be complaining and putting it on Social media, her words were, “Go for it” I had to find another $200 that night for accommodation so the whole1 night turned out to cost me $390.00 which is more than my weekly pension. I went down to spend some time away with my family for my 67th birthday, one I wont forget in a hurry for the wrong reasons.
I agree with cancellation policy if the room is clean and doesn’t smell. There is no way I could have slept in that room for the whole night. They shouldn’t be running a Motel as they obviously don’t have any people skills at all. My daughter was there the whole time and was witness to it all. She works in a Motel in Matamata and couldn’t believe the way they reacted. When we got back in the car there was a guy coming out of the room behind the reception and the lady pushed him back in the room. Please heed this warning DO NOT STAY AT THIS MOTEL. The Hobbit Motorlodge, Ohakune were so nice in comparison and done everything to make my stay more memorable.
I got in touch with Agoda and they said they wanted the name of the person and their title before they could put the refund through. I said I think she was the owner, so they put it through and said I would hear back from the main source. I emailed the Motel and didn’t hear anything. The next morning (Sunday) I called the Motel, the lady answered, I explained I was ringing up about my refund and she never said another word and put the phone down, I tried quite a few times to call back but it went onto answerphone. Every time. My daughter took me round to the Motel and she said that she spoke to the owner and he said there is no refund, because she (the lady) couldn’t smell anything. I said that you told me yesterday that I would get a refund, I asked to talk to the owner but she said he wasn’t there. I told her she was rude and very unprofessional for putting the phone down on me earlier, her excuse was she was busy., but she managed to answer it the first time. I said that I would be complaining and putting it on Social media, her words were, “Go for it” I had to find another $200 that night for accommodation so the whole1 night turned out to cost me $390.00 which is more than my weekly pension. I went down to spend some time away with my family for my 67th birthday, one I wont forget in a hurry for the wrong reasons.
I agree with cancellation policy if the room is clean and doesn’t smell. There is no way I could have slept in that room for the whole night. They shouldn’t be running a Motel as they obviously don’t have any people skills at all. My daughter was there the whole time and was witness to it all. She works in a Motel in Matamata and couldn’t believe the way they reacted. When we got back in the car there was a guy coming out of the room behind the reception and the lady pushed him back in the room. Please heed this warning DO NOT STAY AT THIS MOTEL. The Hobbit Motorlodge, Ohakune were so nice in comparison and done everything to make my stay more memorable.
翻译：我通过 Agoda 预订了 8 月 12 日在 Ohakune Court Motel 的住宿一晚。预订是不可退款的，我过去通过 Booking.com 预订时从未遇到过任何问题。我女儿带我去了住宿，我们进去了，里面很臭，我女儿说妈妈，你不能呆在这里，太糟糕了。我去见了接待处的那位女士，她走进房间说她闻不到任何味道。第一个谎言。我问她是否还有其他房间，但她没有，我要求退款，她同意了，她消失了，然后回来说，因为我是通过 Booking.com 预订的，所以我必须与他们联系，她会做她必须做的事情，我实际上是通过 Agoda 预订的。我的女儿一直在那里，所以一切都很好，所以我们离开并试图寻找替代住宿，我们做到了，而且很可爱。
我联系了 Agoda，他们说他们想要这个人的姓名和头衔，然后才能退款。我说我认为她是店主，所以他们接通了并说我会收到主要消息来源的回复。我给汽车旅馆发了电子邮件，但没有收到任何消息。第二天早上（周日）我打电话给汽车旅馆，那位女士接了电话，我解释说我正在打电话询问退款事宜，她再也没有多说一句话，然后挂断了电话，我尝试了好几次回电话，但都转到了应答电话上。每次。我女儿带我去了汽车旅馆，她说她和店主谈过，他说不退款，因为她（那位女士）闻不到任何味道。我说你昨天告诉我可以退款，我要求和店主谈谈，但她说他不在。我告诉她她之前给我挂电话很粗鲁而且很不专业，她的借口是她很忙，但她第一时间就接了电话。我说我会抱怨并把它放在社交媒体上，她的话是，“加油”那天晚上我必须另外找到 200 美元的住宿费，所以整个一晚花了我 390.00 美元，这比我每周的养老金还多。我去和家人一起度过了 67 岁生日，我不会因为错误的原因而匆忙忘记这一天。
如果房间干净且没有异味，我同意取消政策。我不可能在那个房间里睡整晚。他们不应该经营汽车旅馆，因为他们显然根本没有任何人际交往能力。我的女儿一直在那里，见证了这一切。她在玛塔玛塔的一家汽车旅馆工作，简直不敢相信他们的反应。当我们回到车上时，有一个人从接待处后面的房间里出来，那位女士把他推回了房间。请注意此警告，请勿入住这家汽车旅馆。相比之下，奥阿库尼的霍比特汽车旅馆真是太好了，他们竭尽全力让我的住宿更加难忘。
我联系了 Agoda，他们说他们想要这个人的姓名和头衔，然后才能退款。我说我认为她是店主，所以他们接通了并说我会收到主要消息来源的回复。我给汽车旅馆发了电子邮件，但没有收到任何消息。第二天早上（周日）我打电话给汽车旅馆，那位女士接了电话，我解释说我正在打电话询问退款事宜，她再也没有多说一句话，然后挂断了电话，我尝试了好几次回电话，但都转到了应答电话上。每次。我女儿带我去了汽车旅馆，她说她和店主谈过，他说不退款，因为她（那位女士）闻不到任何味道。我说你昨天告诉我可以退款，我要求和店主谈谈，但她说他不在。我告诉她她之前给我挂电话很粗鲁而且很不专业，她的借口是她很忙，但她第一时间就接了电话。我说我会抱怨并把它放在社交媒体上，她的话是，“加油”那天晚上我必须另外找到 200 美元的住宿费，所以整个一晚花了我 390.00 美元，这比我每周的养老金还多。我去和家人一起度过了 67 岁生日，我不会因为错误的原因而匆忙忘记这一天。
如果房间干净且没有异味，我同意取消政策。我不可能在那个房间里睡整晚。他们不应该经营汽车旅馆，因为他们显然根本没有任何人际交往能力。我的女儿一直在那里，见证了这一切。她在玛塔玛塔的一家汽车旅馆工作，简直不敢相信他们的反应。当我们回到车上时，有一个人从接待处后面的房间里出来，那位女士把他推回了房间。请注意此警告，请勿入住这家汽车旅馆。相比之下，奥阿库尼的霍比特汽车旅馆真是太好了，他们竭尽全力让我的住宿更加难忘。
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