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BUGS & OTHER PEOPLE'S HAIR ON THE BEDS!!!
Casa Lima B & B的点评
点评：This was the worst experience of any hotel we've stayed in! We showed up in the evening when nearby restaurants were closed, so we ordered pizza at the hotel. It took an hour to get our food and it was terrible (all bread, hardly any cheese, etc) and expensive.
We then went to our room (a family room) and were crawling into bed when my teenage daughter complained about there being a clump of someone else's hair in her bed. I also noticed other people's hair on all the other beds too. When we pulled the sheets down on the larger bed, there were bugs crawling and swarming in the sheets! Needless to say, my husband said "that's enough" and went to speak to the front desk attendant, who's name I think was Alex.
Alex went to show us into another family room and, as he was pulling down the covers in that room to check for bugs, I saw him picking hairs off one of those beds as well. Nope! So at 11:30 pm, we went scrambling for another place to stay.
Alex was nice, but he had no power to give us a refund and told us we'd have to speak to the manager the next day (Nelson Ruiz). After going back & forth through What's App a few times, he told us he'd give us a refund for part of the charges, but he wasn't going to give us our money back for the taxes. I felt this was unfair since he didn't deliver a clean room, but I was tired of dealing with it, so fine. He said the only way he'd give us the money was either in person (we weren't going to be back in San Jose) or through a Costa Rican financial app called mobile sinpe. He refused to do it any other way (Venmo, Paypal, credit card refund, Zelle, Wise, Payoneer were all offered). When I tried to get set up on that app, I realized it wouldn't connect with US banks or phone numbers. So, not only was he being extremely difficult, but he then started to "ghost" us. He stopped responding to our What's App messages and they would hang up on us every time we called, I'm guessing because they saw it was our phone prefix.
We are now disputing this through the credit card company, but I would not recommend this place to anyone. I wish I could give it negative stars.
We then went to our room (a family room) and were crawling into bed when my teenage daughter complained about there being a clump of someone else's hair in her bed. I also noticed other people's hair on all the other beds too. When we pulled the sheets down on the larger bed, there were bugs crawling and swarming in the sheets! Needless to say, my husband said "that's enough" and went to speak to the front desk attendant, who's name I think was Alex.
Alex went to show us into another family room and, as he was pulling down the covers in that room to check for bugs, I saw him picking hairs off one of those beds as well. Nope! So at 11:30 pm, we went scrambling for another place to stay.
Alex was nice, but he had no power to give us a refund and told us we'd have to speak to the manager the next day (Nelson Ruiz). After going back & forth through What's App a few times, he told us he'd give us a refund for part of the charges, but he wasn't going to give us our money back for the taxes. I felt this was unfair since he didn't deliver a clean room, but I was tired of dealing with it, so fine. He said the only way he'd give us the money was either in person (we weren't going to be back in San Jose) or through a Costa Rican financial app called mobile sinpe. He refused to do it any other way (Venmo, Paypal, credit card refund, Zelle, Wise, Payoneer were all offered). When I tried to get set up on that app, I realized it wouldn't connect with US banks or phone numbers. So, not only was he being extremely difficult, but he then started to "ghost" us. He stopped responding to our What's App messages and they would hang up on us every time we called, I'm guessing because they saw it was our phone prefix.
We are now disputing this through the credit card company, but I would not recommend this place to anyone. I wish I could give it negative stars.
翻译：这是我们住过的所有酒店中最糟糕的体验！我们在附近的餐馆关门的晚上出现，所以我们在酒店点了披萨。花了一个小时才拿到我们的食物而且很糟糕（全是面包，几乎没有奶酪等）而且很贵。
然后我们去了我们的房间（家庭房），当我十几岁的女儿抱怨她床上有一团别人的头发时，我们正在爬上床。我还注意到所有其他床上也有其他人的头发。当我们在较大的床上拉下床单时，床单上有虫子在爬行和成群结队！不用说，我丈夫说“够了”，然后去和前台服务员说话，我想他的名字是亚历克斯。
亚历克斯带我们进入另一个家庭活动室，当他拉下那个房间的被子检查是否有虫子时，我看到他也在其中一张床上捡头发。没有！所以在晚上11:30，我们争先恐后地寻找另一个住宿地点。
亚历克斯很好，但他无权给我们退款，并告诉我们我们必须在第二天与经理（尼尔森鲁伊斯）交谈。通过 What's App 来回几次后，他告诉我们他会退还部分费用，但他不会退还我们的税款。我觉得这不公平，因为他没有提供干净的房间，但我已经厌倦了处理它，所以很好。他说，他给我们钱的唯一方式是亲自（我们不会回到圣何塞）或通过名为 mobile sinpe 的哥斯达黎加金融应用程序。他拒绝以任何其他方式进行（Venmo、Paypal、信用卡退款、Zelle、Wise、Payoneer 都提供）。当我尝试在该应用程序上进行设置时，我意识到它无法连接到美国银行或电话号码。所以，他不仅非常难相处，而且还开始“捉弄”我们。他不再回复我们的 What's App 消息，每次我们打电话时他们都会挂断我们，我猜是因为他们看到这是我们的电话前缀。
我们现在正在通过信用卡公司对此进行争论，但我不会向任何人推荐这个地方。我希望我能给它负星。
然后我们去了我们的房间（家庭房），当我十几岁的女儿抱怨她床上有一团别人的头发时，我们正在爬上床。我还注意到所有其他床上也有其他人的头发。当我们在较大的床上拉下床单时，床单上有虫子在爬行和成群结队！不用说，我丈夫说“够了”，然后去和前台服务员说话，我想他的名字是亚历克斯。
亚历克斯带我们进入另一个家庭活动室，当他拉下那个房间的被子检查是否有虫子时，我看到他也在其中一张床上捡头发。没有！所以在晚上11:30，我们争先恐后地寻找另一个住宿地点。
亚历克斯很好，但他无权给我们退款，并告诉我们我们必须在第二天与经理（尼尔森鲁伊斯）交谈。通过 What's App 来回几次后，他告诉我们他会退还部分费用，但他不会退还我们的税款。我觉得这不公平，因为他没有提供干净的房间，但我已经厌倦了处理它，所以很好。他说，他给我们钱的唯一方式是亲自（我们不会回到圣何塞）或通过名为 mobile sinpe 的哥斯达黎加金融应用程序。他拒绝以任何其他方式进行（Venmo、Paypal、信用卡退款、Zelle、Wise、Payoneer 都提供）。当我尝试在该应用程序上进行设置时，我意识到它无法连接到美国银行或电话号码。所以，他不仅非常难相处，而且还开始“捉弄”我们。他不再回复我们的 What's App 消息，每次我们打电话时他们都会挂断我们，我猜是因为他们看到这是我们的电话前缀。
我们现在正在通过信用卡公司对此进行争论，但我不会向任何人推荐这个地方。我希望我能给它负星。
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