下载App
资质规则
旅行
账户
Tripadvisor用户
Cheats and Liars
TAM Travel Corporation的点评
点评：Absolutely terrible experience. Please don’t use them. There were 6 of us (family with 2 young kids and 2 grandparents) who visited in June. We were at the JW marriott where TAM has an office and and given that association assumed it was a high quality organization. Couldn’t have been more wrong. We signed up for the Arenal trip which was supposed to include a long (2-2.5 hr) hike through the rainforest - I explicitly made sure we wanted that - it was supposed to be one of the highlights of the trip for the kids and one of the reasons we paid for it ($1,200) despite the grandparents not being able to actually partake in it. Was supposed to be a walk through rainforest, over suspension bridges and sight a few waterfalls.
None of that came to pass! Just the beginning of an absolute disaster of a trip.
We drove 4.5 hours to a private reserve close to Arenal (not actually Arenal National Forest) and took a 45 min walk over what essentially felt like a paved road. Tried to call TAM both before and after (called the Marriott office and was given the run around by Marsha and Freddi, who said they’d call right back but never did).
I requested the guide to spend more time there (turns out the guides are outsourced via local firms who are much cheaper and provide direct services too). The guide got through to TAM and spoke to a manager (Erick) there, who said he’d look into it and come back, which he never did.
The guide was, however, very accommodating and took us to another sanctuary where we ended up paying another $200, which was supposed to be refunded to us after per what the TAM manager told the guide. TAM didn’t even pick up the phone when I tried calling again from the sanctuary.
Anyways, we spent the additional money (and honestly it was money well spent, as we had a good time and enjoyed the additional time)
Once we got back, we kept being told they are working to make it right and fix the problems, potentially a refund (of at least the $200 we were promised would be refunded). We were leaving Costa Rica the next day and it looks like they were just waiting for us to leave as they could just choose to be unresponsive after.
It has been 10 days since the trip and we didn’t hear a word. When I followed up again, was told they won’t do anything.
It’s hard not to think they basically lied and cheated (or at least misrepresented). Seems like the MO is to partner with high-end hotels to portray high quality, overcharge, outsource the actual work and rely on the fact that patrons being from outside the country to avoid making up for issues. I’m sure many folks have good experiences, but it’s also a Q of what does an organization do when they fall short, on purpose or not. And this is where TAM just comes across as cheats. They had multiple chances to the do the right thing, but took zero responsibility for not just providing a horrible experience (which is the most important thing) but then did nothing to make it right and just hoped we’d be too lazy or tired to follow-up.
All-in, we ended up spending $1,500 for what was essentially 9 hours in a bus (4.5 hours two ways) for a 45 min walk. If we’d been told that’s what it was and had chosen it willingly, it’s one thing, but telling us one thing and doing another is just BS. Honestly, we’d have been okay spending twice as much of the experience measured up.
I would avoid these guys and find better and cheaper folks - there are several other providers in Guanacaste, who at the very least would be cheaper than these expensive cheats who pretend to be high-quality
None of that came to pass! Just the beginning of an absolute disaster of a trip.
We drove 4.5 hours to a private reserve close to Arenal (not actually Arenal National Forest) and took a 45 min walk over what essentially felt like a paved road. Tried to call TAM both before and after (called the Marriott office and was given the run around by Marsha and Freddi, who said they’d call right back but never did).
I requested the guide to spend more time there (turns out the guides are outsourced via local firms who are much cheaper and provide direct services too). The guide got through to TAM and spoke to a manager (Erick) there, who said he’d look into it and come back, which he never did.
The guide was, however, very accommodating and took us to another sanctuary where we ended up paying another $200, which was supposed to be refunded to us after per what the TAM manager told the guide. TAM didn’t even pick up the phone when I tried calling again from the sanctuary.
Anyways, we spent the additional money (and honestly it was money well spent, as we had a good time and enjoyed the additional time)
Once we got back, we kept being told they are working to make it right and fix the problems, potentially a refund (of at least the $200 we were promised would be refunded). We were leaving Costa Rica the next day and it looks like they were just waiting for us to leave as they could just choose to be unresponsive after.
It has been 10 days since the trip and we didn’t hear a word. When I followed up again, was told they won’t do anything.
It’s hard not to think they basically lied and cheated (or at least misrepresented). Seems like the MO is to partner with high-end hotels to portray high quality, overcharge, outsource the actual work and rely on the fact that patrons being from outside the country to avoid making up for issues. I’m sure many folks have good experiences, but it’s also a Q of what does an organization do when they fall short, on purpose or not. And this is where TAM just comes across as cheats. They had multiple chances to the do the right thing, but took zero responsibility for not just providing a horrible experience (which is the most important thing) but then did nothing to make it right and just hoped we’d be too lazy or tired to follow-up.
All-in, we ended up spending $1,500 for what was essentially 9 hours in a bus (4.5 hours two ways) for a 45 min walk. If we’d been told that’s what it was and had chosen it willingly, it’s one thing, but telling us one thing and doing another is just BS. Honestly, we’d have been okay spending twice as much of the experience measured up.
I would avoid these guys and find better and cheaper folks - there are several other providers in Guanacaste, who at the very least would be cheaper than these expensive cheats who pretend to be high-quality
翻译：绝对糟糕的经历。请不要使用它们。我们有 6 个人（有 2 个小孩和 2 个祖父母的家庭）在 6 月访问过。我们在 TAM 设有办公室的 JW 万豪酒店，并且鉴于该协会认为它是一个高质量的组织。大错特错了。我们报名参加了阿雷纳尔之旅，该旅行本应包括穿越热带雨林的长途（2-2.5 小时）徒步旅行——我明确地确定我们想要那样——这应该是孩子们旅行的亮点之一，也是一个尽管祖父母无法真正参与其中，但我们还是支付了它（1,200 美元）的原因。本来应该是步行穿过热带雨林，越过吊桥并看到一些瀑布。
这一切都没有发生！一场绝对灾难的旅行才刚刚开始。
我们驱车 4.5 小时到达阿雷纳尔附近的一个私人保护区（实际上不是阿雷纳尔国家森林公园），然后步行 45 分钟走过一条基本上感觉像是铺好的路。之前和之后都试图给 TAM 打电话（打电话给万豪办公室，玛莎和弗雷迪让他们跑来跑去，他们说他们会马上回电话，但从来没有）。
我要求导游在那里多呆一会儿（原来导游是通过当地公司外包的，这些公司便宜得多，而且也提供直接服务）。导游接通了 TAM 并与那里的经理（埃里克）交谈，他说他会调查并回来，但他从未这样做过。
然而，导游非常乐于助人，带我们去了另一个避难所，我们最终又支付了 200 美元，按照 TAM 经理告诉导游的要求，这笔钱应该退还给我们。当我尝试从避难所再次拨打电话时，TAM 甚至没有接电话。
无论如何，我们花了额外的钱（老实说，这笔钱花得很值，因为我们玩得很开心，也很享受额外的时间）
一旦我们回来，我们不断被告知他们正在努力解决问题并解决问题，可能会退款（我们承诺至少会退还 200 美元）。第二天我们要离开哥斯达黎加，看起来他们只是在等我们离开，因为他们可以选择在之后不作回应。
旅行已经 10 天了，我们什么也没听到。当我再次跟进时，被告知他们不会做任何事情。
很难不认为他们基本上是在撒谎和欺骗（或者至少是歪曲事实）。 MO似乎是与高端酒店合作来描绘高质量，多收费用，将实际工作外包，并依靠顾客来自国外这一事实来避免弥补问题。我相信很多人都有很好的经验，但这也是一个问题，当他们有意或无意地不足时，组织会做什么。这就是 TAM 被视为作弊的地方。他们有很多机会做正确的事，但他们承担了零责任，不仅提供了糟糕的体验（这是最重要的事情），而且没有做任何事情来做正确的事，只是希望我们太懒惰或太累了跟进。
总而言之，我们最终花了 1,500 美元购买了基本上 9 个小时的公共汽车（双向 4.5 小时）和 45 分钟的步行路程。如果我们被告知那是事实并且自愿选择了它，那是一回事，但告诉我们一件事而做另一件事只是胡说八道。老实说，我们本来可以花两倍的经验来衡量的。
我会避开这些人，找到更好、更便宜的人——瓜纳卡斯特还有其他几家供应商，他们至少会比这些假装高质量的昂贵骗子便宜
这一切都没有发生！一场绝对灾难的旅行才刚刚开始。
我们驱车 4.5 小时到达阿雷纳尔附近的一个私人保护区（实际上不是阿雷纳尔国家森林公园），然后步行 45 分钟走过一条基本上感觉像是铺好的路。之前和之后都试图给 TAM 打电话（打电话给万豪办公室，玛莎和弗雷迪让他们跑来跑去，他们说他们会马上回电话，但从来没有）。
我要求导游在那里多呆一会儿（原来导游是通过当地公司外包的，这些公司便宜得多，而且也提供直接服务）。导游接通了 TAM 并与那里的经理（埃里克）交谈，他说他会调查并回来，但他从未这样做过。
然而，导游非常乐于助人，带我们去了另一个避难所，我们最终又支付了 200 美元，按照 TAM 经理告诉导游的要求，这笔钱应该退还给我们。当我尝试从避难所再次拨打电话时，TAM 甚至没有接电话。
无论如何，我们花了额外的钱（老实说，这笔钱花得很值，因为我们玩得很开心，也很享受额外的时间）
一旦我们回来，我们不断被告知他们正在努力解决问题并解决问题，可能会退款（我们承诺至少会退还 200 美元）。第二天我们要离开哥斯达黎加，看起来他们只是在等我们离开，因为他们可以选择在之后不作回应。
旅行已经 10 天了，我们什么也没听到。当我再次跟进时，被告知他们不会做任何事情。
很难不认为他们基本上是在撒谎和欺骗（或者至少是歪曲事实）。 MO似乎是与高端酒店合作来描绘高质量，多收费用，将实际工作外包，并依靠顾客来自国外这一事实来避免弥补问题。我相信很多人都有很好的经验，但这也是一个问题，当他们有意或无意地不足时，组织会做什么。这就是 TAM 被视为作弊的地方。他们有很多机会做正确的事，但他们承担了零责任，不仅提供了糟糕的体验（这是最重要的事情），而且没有做任何事情来做正确的事，只是希望我们太懒惰或太累了跟进。
总而言之，我们最终花了 1,500 美元购买了基本上 9 个小时的公共汽车（双向 4.5 小时）和 45 分钟的步行路程。如果我们被告知那是事实并且自愿选择了它，那是一回事，但告诉我们一件事而做另一件事只是胡说八道。老实说，我们本来可以花两倍的经验来衡量的。
我会避开这些人，找到更好、更便宜的人——瓜纳卡斯特还有其他几家供应商，他们至少会比这些假装高质量的昂贵骗子便宜
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
