点评:Do not stay here if at all possible! We were given a room without a working TV. When I called the front desk about it, LeeLee (sp?) told me “maybe” none of the TV’s were working due to weather. When I asked if she could check, she said she would change my room. I asked her if someone would please check whether TV was working in another room before we moved rooms. She left me on hold for about 15 minutes and then gave me another room number (no mention on making sure TV was working in new room). I told her I did not appreciate being left on hold so long, and she HUNG UP ON ME! After repeated attempts to reach the hotel manager about this after our stay and leaving messages, I never received a call back from Luke Woodland. The one time I was told he was even there, I was told he was on a zoom call. I never heard back. Hotel staff and management are in the hospitality business. Pretty pathetic. Zero stars.
翻译:如果可能的话,千万不要住在这里!我们被安排到一间没有电视的房间。当我打电话给前台询问此事时,LeeLee(拼写错误?)告诉我“可能”由于天气原因,所有电视都无法使用。当我问她是否可以检查时,她说她会给我换房间。我问她在我们换房间之前,能否请人检查一下另一个房间的电视是否可以正常工作。她让我等了大约 15 分钟,然后给了我另一个房间号码(没有提到确保新房间的电视可以正常工作)。我告诉她我不喜欢等这么久,然后她就挂断了我的电话!在我们入住后,我多次尝试联系酒店经理并留言,但我从未接到 Luke Woodland 的回电。有一次我被告知他在,却被告知他在参加 Zoom 会议。我再也没有收到回复。酒店员工和管理人员从事的是酒店业。真可悲。零星。