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anthonybN5584SO
Appearance Can Be Deceiving
SpringHill Suites by Marriott Montgomery Prattville/Millbrook的点评
点评：Sometimes appearance isn’t what it seems. The hotel is beautiful from the outside and in the lobby, but that’s it. I had high expectations for this hotel considering its age and not that old. I am extremely disappointed with the cleanliness, lack of basic services, extremely poor breakfast options, and the absence of front desk employees. It was great to be recognized and thanked upon check in by the desk agent for being an Ambassador Elite Member, but beyond that, status meant nothing.
The first room I was given was room #402. The room was not properly cleaned. The carpet had not been vacuumed and there were a lot of dead bugs on the window seal. The sofa pillows were stained so bad and extremely dirty, I had to turn them over. I went down and requested a vacuum. They came up and vacuumed the carpet withing 15 minutes of my request. The next morning, I found several live bugs crawling on the wall in the closet. I immediately removed all my clothes from the closet. I brought my concerns to the morning desk clerk around 6:45 AM and I requested another room. He did not seem to care much (even after showing him photos of the bugs) and told me “When I return in the evening, let the desk agent know and they will try to find me another room. When I arrived back later in the evening after work, I expressed my concerns again to the front desk clerk and requested another room. She did not seem so happy with my request. After showing her the photos of the bugs, her words were “oh, that’s just lady bugs”. I don’t care what kind of bugs they are; I didn’t want them in my room. She gave me room #113 right next to the mechanical room. This room was very noisy, especially around 4:00 – 4:30 AM when the breakfast attendant arrived. Every morning, I could hear was doors slamming as she or someone else went in and out of the mechanical room. Also, the conversation between her and others was very loud. I did not sleep much. This room was also not properly cleaned. There was a used coffee on the counter and a used single serve coffee k-cup in the coffee maker. The lock / door handle had a malfunction and entering and exiting the room was extremely difficult. To get in and out of the room, I had to turn and lift on the door and handle at the same time. The tiles are coming off the wall in the bathroom. The iron had black stuff caked to it, therefore, I could not use the iron. I guess the icing on the cake was, I stayed a total of 5 nights, and never received housekeeping service. Somone did come into the room and leave fresh towels, but did not remove the dirty towels, nor did they do a room refresh.
Breakfast was the worst that I have ever experienced at Springhill Suites. First, the eggs looked horrible, under cooked, and piled so high, the quality sucked. No regular milk for cereal.
As an Ambassador Elite Member, I am disappointed with the lack of attention to the basic needs of the guest.
The first room I was given was room #402. The room was not properly cleaned. The carpet had not been vacuumed and there were a lot of dead bugs on the window seal. The sofa pillows were stained so bad and extremely dirty, I had to turn them over. I went down and requested a vacuum. They came up and vacuumed the carpet withing 15 minutes of my request. The next morning, I found several live bugs crawling on the wall in the closet. I immediately removed all my clothes from the closet. I brought my concerns to the morning desk clerk around 6:45 AM and I requested another room. He did not seem to care much (even after showing him photos of the bugs) and told me “When I return in the evening, let the desk agent know and they will try to find me another room. When I arrived back later in the evening after work, I expressed my concerns again to the front desk clerk and requested another room. She did not seem so happy with my request. After showing her the photos of the bugs, her words were “oh, that’s just lady bugs”. I don’t care what kind of bugs they are; I didn’t want them in my room. She gave me room #113 right next to the mechanical room. This room was very noisy, especially around 4:00 – 4:30 AM when the breakfast attendant arrived. Every morning, I could hear was doors slamming as she or someone else went in and out of the mechanical room. Also, the conversation between her and others was very loud. I did not sleep much. This room was also not properly cleaned. There was a used coffee on the counter and a used single serve coffee k-cup in the coffee maker. The lock / door handle had a malfunction and entering and exiting the room was extremely difficult. To get in and out of the room, I had to turn and lift on the door and handle at the same time. The tiles are coming off the wall in the bathroom. The iron had black stuff caked to it, therefore, I could not use the iron. I guess the icing on the cake was, I stayed a total of 5 nights, and never received housekeeping service. Somone did come into the room and leave fresh towels, but did not remove the dirty towels, nor did they do a room refresh.
Breakfast was the worst that I have ever experienced at Springhill Suites. First, the eggs looked horrible, under cooked, and piled so high, the quality sucked. No regular milk for cereal.
As an Ambassador Elite Member, I am disappointed with the lack of attention to the basic needs of the guest.
翻译：有时候外表并不像看起来那样。酒店从外面和大堂都很漂亮，但仅此而已。考虑到这家酒店的历史而且不是那么老，我对这家酒店抱有很高的期望。我对清洁度、缺乏基本服务、早餐选择极差以及没有前台员工感到非常失望。很高兴在办理入住手续时得到前台工作人员的认可和感谢，成为大使精英会员，但除此之外，身份就毫无意义了。
给我的第一个房间是#402房间。房间没有得到适当的清洁。地毯没有吸尘，窗户密封条上有很多死虫子。沙发枕头被弄脏了，而且非常脏，我不得不把它们翻过来。我下去要求吸尘。根据我的要求，他们在 15 分钟内就上前用吸尘器吸尘了地毯。第二天早上，我发现衣柜的墙上有几只活虫子在爬。我立刻把衣柜里的衣服全部拿出来。早上 6:45 左右，我向前台服务员提出了我的疑虑，并要求换一间房间。他似乎并不太在意（即使在给他看了虫子的照片之后），并告诉我“当我晚上回来时，让前台工作人员知道，他们会尽力为我找到另一个房间。当我晚上下班回来时，我再次向前台服务员表达了我的担忧并要求换一个房间。她似乎对我的要求不太满意。在向她展示了这些虫子的照片后，她说：“哦，那只是瓢虫”。我不在乎它们是什么类型的错误；我不在乎它们是什么类型的错误。我不想让它们出现在我的房间里。她给了我113号房间，就在机械室旁边。这个房间非常吵闹，尤其是在凌晨 4:00 – 4:30 左右，早餐服务员到达时。每天早上，当她或其他人进出机械室时，我都能听到关门声。而且，她和其他人的谈话声也很大。我没睡多少觉。这个房间也没有得到适当的清洁。柜台上有一杯用过的咖啡，咖啡机里有一个用过的单杯咖啡。锁/门把手出现故障，进出房间极其困难。为了进出房间，我必须同时转动门和把手。浴室墙上的瓷砖脱落了。熨斗上结了黑色的东西，因此，我不能使用熨斗。我想锦上添花的是，我总共住了5晚，而且从未接受过客房清洁服务。索蒙确实走进了房间并留下了干净的毛巾，但没有移走脏毛巾，也没有进行房间翻新。
早餐是我在 Springhill Suites 经历过的最糟糕的。首先，鸡蛋看起来很糟糕，未煮熟，而且堆得太高，质量很差。没有普通牛奶做麦片。
作为大使精英会员，我对缺乏对客人基本需求的关注感到失望。
给我的第一个房间是#402房间。房间没有得到适当的清洁。地毯没有吸尘，窗户密封条上有很多死虫子。沙发枕头被弄脏了，而且非常脏，我不得不把它们翻过来。我下去要求吸尘。根据我的要求，他们在 15 分钟内就上前用吸尘器吸尘了地毯。第二天早上，我发现衣柜的墙上有几只活虫子在爬。我立刻把衣柜里的衣服全部拿出来。早上 6:45 左右，我向前台服务员提出了我的疑虑，并要求换一间房间。他似乎并不太在意（即使在给他看了虫子的照片之后），并告诉我“当我晚上回来时，让前台工作人员知道，他们会尽力为我找到另一个房间。当我晚上下班回来时，我再次向前台服务员表达了我的担忧并要求换一个房间。她似乎对我的要求不太满意。在向她展示了这些虫子的照片后，她说：“哦，那只是瓢虫”。我不在乎它们是什么类型的错误；我不在乎它们是什么类型的错误。我不想让它们出现在我的房间里。她给了我113号房间，就在机械室旁边。这个房间非常吵闹，尤其是在凌晨 4:00 – 4:30 左右，早餐服务员到达时。每天早上，当她或其他人进出机械室时，我都能听到关门声。而且，她和其他人的谈话声也很大。我没睡多少觉。这个房间也没有得到适当的清洁。柜台上有一杯用过的咖啡，咖啡机里有一个用过的单杯咖啡。锁/门把手出现故障，进出房间极其困难。为了进出房间，我必须同时转动门和把手。浴室墙上的瓷砖脱落了。熨斗上结了黑色的东西，因此，我不能使用熨斗。我想锦上添花的是，我总共住了5晚，而且从未接受过客房清洁服务。索蒙确实走进了房间并留下了干净的毛巾，但没有移走脏毛巾，也没有进行房间翻新。
早餐是我在 Springhill Suites 经历过的最糟糕的。首先，鸡蛋看起来很糟糕，未煮熟，而且堆得太高，质量很差。没有普通牛奶做麦片。
作为大使精英会员，我对缺乏对客人基本需求的关注感到失望。
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