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sandros998
As elite member I felt like not being considered at all
Residence Inn by Marriott Huntsville的点评
点评：Let me start with a due introduction. I am a platinum member of the Marriott Bonvoy. I spent in the Residence Inn in HSV during last 20 years hundreds of nights and in 2002 I was one of the first customer ever. I used this hotel in my previous job that brought me to HSV many many times and also in my new job that now brings me to Huntsville no more than a couple of times per year. I am very well known by all the staff that originally was at the premises.
Now, arriving in HSV on the 6th of August, due to bad weather there was a blackout with a relevant loss of power and I couldn’t check in ( my room was on the third floor and it was literally impossible to bring the three heavy bags upstairs). I therefore was forced, due to circumstances, to move to the Marriott at the Rocket Space Center to spend the first night there, the day after I would have gone back to the Residence Inn. And that exactly what I did. I checked in and with my surprise I wasn’t given the room on the third floor of the night before but one on the ground floor ( in Alabama called 1st floor). I will try to make the story short….
1. All the room in the upper floors have been refurbished and refurnished. This was said to me from the workers working in the room next to mine. Well, actually I have to think that my room, nr 106, was one of the few left ( still to be refurbished) with old mattress and old forniture. Conditions of the room were really poor.
That’s not what a long-standing customer and Platinum member like me would expect
2. The prices are simply outrageous…..and if you consider the points with what you get rewarded it is even more embarrassing. At the Marriott Rocket Space Center, I paid les than an half the price of the Residence Inn and received three times more the reward points. It’s clear that something doesn’t work. Nowadays, the Residence Inn is the most expensive Marriott property in HSV and this can’t be right.
3. The Residence Inn won’t be my first choice anymore in HSV AL
Now, arriving in HSV on the 6th of August, due to bad weather there was a blackout with a relevant loss of power and I couldn’t check in ( my room was on the third floor and it was literally impossible to bring the three heavy bags upstairs). I therefore was forced, due to circumstances, to move to the Marriott at the Rocket Space Center to spend the first night there, the day after I would have gone back to the Residence Inn. And that exactly what I did. I checked in and with my surprise I wasn’t given the room on the third floor of the night before but one on the ground floor ( in Alabama called 1st floor). I will try to make the story short….
1. All the room in the upper floors have been refurbished and refurnished. This was said to me from the workers working in the room next to mine. Well, actually I have to think that my room, nr 106, was one of the few left ( still to be refurbished) with old mattress and old forniture. Conditions of the room were really poor.
That’s not what a long-standing customer and Platinum member like me would expect
2. The prices are simply outrageous…..and if you consider the points with what you get rewarded it is even more embarrassing. At the Marriott Rocket Space Center, I paid les than an half the price of the Residence Inn and received three times more the reward points. It’s clear that something doesn’t work. Nowadays, the Residence Inn is the most expensive Marriott property in HSV and this can’t be right.
3. The Residence Inn won’t be my first choice anymore in HSV AL
翻译：让我首先进行适当的介绍。我是万豪旅享家的白金会员。过去 20 年里，我在 HSV 的 Residence Inn 酒店度过了数百个夜晚，2002 年，我成为了第一批顾客之一。我在之前的工作中曾多次使用过这家酒店，这家酒店让我多次来到 HSV，而在我的新工作中，我现在每年去亨茨维尔的次数也不超过几次。原来在该场所的所有员工都非常熟悉我。
现在，8 月 6 日抵达 HSV，由于天气恶劣，停电并导致断电，我无法办理入住（我的房间在三楼，实际上不可能携带三个沉重的行李）楼上的袋子）。因此，由于情况的原因，我被迫搬到火箭航天中心的万豪酒店并在那里度过第一个晚上，第二天我就回到了 Residence Inn 酒店。这正是我所做的。我办理了入住手续，令我惊讶的是，前一天晚上我没有得到三楼的房间，而是一楼的房间（在阿拉巴马州称为一楼）。我会尽量让故事简短一些……
1. 楼上所有房间均已重新装修、重新装修。这是在我隔壁房间工作的工人对我说的。好吧，实际上我不得不认为我的房间，nr 106，是为数不多的几个房间之一（仍在翻新），配有旧床垫和旧家具。房间的条件真的很差。
这不是像我这样的长期客户和白金会员所期望的
2. 价格简直离谱……如果考虑到积分和奖励就更尴尬了。在万豪火箭航天中心，我支付了不到Residence Inn酒店一半的价格，却获得了三倍的奖励积分。很明显有些东西不起作用。如今，Residence Inn 酒店是 HSV 最昂贵的万豪酒店，但这是不对的。
3. Residence Inn 将不再是我在 HSV AL 的首选
现在，8 月 6 日抵达 HSV，由于天气恶劣，停电并导致断电，我无法办理入住（我的房间在三楼，实际上不可能携带三个沉重的行李）楼上的袋子）。因此，由于情况的原因，我被迫搬到火箭航天中心的万豪酒店并在那里度过第一个晚上，第二天我就回到了 Residence Inn 酒店。这正是我所做的。我办理了入住手续，令我惊讶的是，前一天晚上我没有得到三楼的房间，而是一楼的房间（在阿拉巴马州称为一楼）。我会尽量让故事简短一些……
1. 楼上所有房间均已重新装修、重新装修。这是在我隔壁房间工作的工人对我说的。好吧，实际上我不得不认为我的房间，nr 106，是为数不多的几个房间之一（仍在翻新），配有旧床垫和旧家具。房间的条件真的很差。
这不是像我这样的长期客户和白金会员所期望的
2. 价格简直离谱……如果考虑到积分和奖励就更尴尬了。在万豪火箭航天中心，我支付了不到Residence Inn酒店一半的价格，却获得了三倍的奖励积分。很明显有些东西不起作用。如今，Residence Inn 酒店是 HSV 最昂贵的万豪酒店，但这是不对的。
3. Residence Inn 将不再是我在 HSV AL 的首选
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