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Robin C
Totally unclean, dirty room.
费尔霍普莫比尔湾欢朋酒店的点评
点评：Initial room was nasty and had round unsanitary padded toilet seat for an elongated toilet. Rim protruded out below as you were seated. The padded seat was unbelievable and not ok in a 3 star hotel room used by many people. Totally unsanitary. Something nasty sprayed on the curtains like someone was sick and it was never cleaned. Shears smelled badly. It took 2 days after we reported it to get a conversation with a manager on site and after contacting him in person and showing him pics he moved us to the room next door. No offer of anything to compensate us for the 1st two nights spent in a room of such poor conditions. The room we moved to was fine and clean.
However on the day we were scheduled for housekeeping service they did not come. We left at 7AM and were back in the room by 1:30pm and reported that we needed our room serviced(garbage removed and clean towels, beds freshened) and were informed that housekeeping had left for the day and somehow missed us. The person at the front desk did come and was very nice. She emptied our garbage and brought clean towels for us. The hotel is older and we do not mind that at all. It's charming, and the location is great. But the nasty rooms and delay in helping us with no offer to make it right will prevent us from ever staying here again.
However on the day we were scheduled for housekeeping service they did not come. We left at 7AM and were back in the room by 1:30pm and reported that we needed our room serviced(garbage removed and clean towels, beds freshened) and were informed that housekeeping had left for the day and somehow missed us. The person at the front desk did come and was very nice. She emptied our garbage and brought clean towels for us. The hotel is older and we do not mind that at all. It's charming, and the location is great. But the nasty rooms and delay in helping us with no offer to make it right will prevent us from ever staying here again.
翻译：最初的房间很脏，加长的马桶配有圆形不卫生的软垫马桶座。坐下时边缘会从下面突出。软垫座椅令人难以置信，对于一个很多人使用的三星级酒店房间来说，这太不合适了。完全不卫生。窗帘上喷了一些恶心的东西，好像有人生病了，而且从来没有清洗过。剪刀有股难闻的味道。我们报告后花了两天时间才与现场经理交谈，在亲自联系他并向他展示照片后，他把我们换到了隔壁的房间。没有提供任何补偿来补偿我们在这样一个条件恶劣的房间里住了两个晚上。我们换到的房间很好，很干净。然而，在我们预定客房服务的那天，他们没有来。我们早上 7 点离开，下午 1:30 回到房间，报告说我们需要打扫房间（清理垃圾、更换毛巾、清扫床铺），但被告知客房服务人员已经下班了，不知怎么的没看到我们。前台的人确实来了，而且非常友好。她清空了我们的垃圾，并给我们拿来了干净的毛巾。这家酒店比较老旧，但我们一点也不介意。它很迷人，位置也很好。但房间很脏，而且没有及时帮助我们，也没有提出改正建议，这让我们再也不会住在这里了。
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