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The waiter made me cry and management doesn’t seem to care!
Grand Hotel Tornik的点评
点评：The waiter made me CRY!!! And MANAGER does not care about guests!!!
So, we were external guests but we were every day hanging out in Spa and Loby bar. All the time we had the same waiter who was very nice and polite. The last day I was alone at loby bar, sitting and ordering all the time. The shift changed around 13-14h and the rude waiter came. I was ordering cocktails after food all the time. The 2nd shift waiter was very rude, without basic manners. He didn’t even want to say “here you go”/“what can I get you”, or whatever a waiter normally says... If he could, he would throw the drink on the table. I was all the time polite and trying to “soft” him by saying “thank you very much” and all the time I was showing him I appreciate his work. He had a very bad attitude and made me feel unwelcome. So when I ordered pizza for the second time and it arrived, I said in the most polite way possible “Thank you so very much sir” and he gave me terrible look and just said “HM!” (which felt like he would spit on me if he could) and walked away like I pissed him off. Considering I was already feeling like sh*t because of him and after this angry and rude “hm” on my thank you, I just started crying, I couldn’t stop it. My boyfriend came at that moment and when he saw me crying and I told him why he stormed to reception to ask for a manager. He got a response that manager is not here (on Monday, really?) and like hotel doesn’t have anyone in charge for the shift??. They took his number though, said they will call him and of course- noone called! I read on google reviews that Manager in this hotel does not care about guests and it seems it is true!!! We wanted to stay at this hotel next time, but I am not coming back never ever after this!!!
Oh yes, the waiter came after everything and ironically said : “do you want somthing more perhaps??”
We just said “No, thank you” and left.
P. S. Spa is nothing special, paid 100eur per night, it is not worth the price.
Piña colada and pizza are excellent btw.
So, we were external guests but we were every day hanging out in Spa and Loby bar. All the time we had the same waiter who was very nice and polite. The last day I was alone at loby bar, sitting and ordering all the time. The shift changed around 13-14h and the rude waiter came. I was ordering cocktails after food all the time. The 2nd shift waiter was very rude, without basic manners. He didn’t even want to say “here you go”/“what can I get you”, or whatever a waiter normally says... If he could, he would throw the drink on the table. I was all the time polite and trying to “soft” him by saying “thank you very much” and all the time I was showing him I appreciate his work. He had a very bad attitude and made me feel unwelcome. So when I ordered pizza for the second time and it arrived, I said in the most polite way possible “Thank you so very much sir” and he gave me terrible look and just said “HM!” (which felt like he would spit on me if he could) and walked away like I pissed him off. Considering I was already feeling like sh*t because of him and after this angry and rude “hm” on my thank you, I just started crying, I couldn’t stop it. My boyfriend came at that moment and when he saw me crying and I told him why he stormed to reception to ask for a manager. He got a response that manager is not here (on Monday, really?) and like hotel doesn’t have anyone in charge for the shift??. They took his number though, said they will call him and of course- noone called! I read on google reviews that Manager in this hotel does not care about guests and it seems it is true!!! We wanted to stay at this hotel next time, but I am not coming back never ever after this!!!
Oh yes, the waiter came after everything and ironically said : “do you want somthing more perhaps??”
We just said “No, thank you” and left.
P. S. Spa is nothing special, paid 100eur per night, it is not worth the price.
Piña colada and pizza are excellent btw.
翻译：服务员让我哭了！经理不关心客人！
所以，我们是外部客人，但我们每天都在水疗中心和大堂酒吧闲逛。我们一直有同一个服务员，他非常友善且有礼貌。最后一天，我独自一人在大堂酒吧，一直坐着点菜。 13-14点左右换班，粗鲁的服务员来了。我总是在饭后点鸡尾酒。二班服务员非常粗鲁，没有基本的礼貌。他甚至不想说“给你”/“我能给你点什么”，或者服务员通常说的任何话……如果可以的话，他会把饮料扔到桌子上。我一直很有礼貌，试图通过说“非常感谢”来“软化”他，并且一直向他表明我很欣赏他的工作。他的态度非常恶劣，让我感觉不受欢迎。因此，当我第二次点披萨并且它到达时，我以最有礼貌的方式说“非常感谢您，先生”，他给了我可怕的表情，只是说“嗯！” （感觉就像如果可以的话他会向我吐口水）然后走开，就像我惹恼了他一样。考虑到我已经因为他而感觉很糟糕，在我发出愤怒而粗鲁的“嗯”声谢谢之后，我就开始哭泣，我无法停止。我的男朋友当时来了，当他看到我在哭时，我告诉他为什么他冲到接待处要求找经理。他得到的答复是经理不在（周一，真的吗？），就像酒店没有人负责轮班一样？不过他们拿了他的电话号码，说他们会打电话给他，当然——没有人打电话！我在谷歌上看到评论说这家酒店的经理不关心客人，看来这是真的！我们想下次住在这家酒店，但我再也不会回来了！
哦，是的，服务员在一切结束后走了过来，讽刺地说：“也许你还想要点东西吗？”
我们只是说“不，谢谢”然后就离开了。
P.S. Spa没什么特别的，一晚100欧元，不值这个价钱。
顺便说一句，椰林飘香和披萨都很棒。
所以，我们是外部客人，但我们每天都在水疗中心和大堂酒吧闲逛。我们一直有同一个服务员，他非常友善且有礼貌。最后一天，我独自一人在大堂酒吧，一直坐着点菜。 13-14点左右换班，粗鲁的服务员来了。我总是在饭后点鸡尾酒。二班服务员非常粗鲁，没有基本的礼貌。他甚至不想说“给你”/“我能给你点什么”，或者服务员通常说的任何话……如果可以的话，他会把饮料扔到桌子上。我一直很有礼貌，试图通过说“非常感谢”来“软化”他，并且一直向他表明我很欣赏他的工作。他的态度非常恶劣，让我感觉不受欢迎。因此，当我第二次点披萨并且它到达时，我以最有礼貌的方式说“非常感谢您，先生”，他给了我可怕的表情，只是说“嗯！” （感觉就像如果可以的话他会向我吐口水）然后走开，就像我惹恼了他一样。考虑到我已经因为他而感觉很糟糕，在我发出愤怒而粗鲁的“嗯”声谢谢之后，我就开始哭泣，我无法停止。我的男朋友当时来了，当他看到我在哭时，我告诉他为什么他冲到接待处要求找经理。他得到的答复是经理不在（周一，真的吗？），就像酒店没有人负责轮班一样？不过他们拿了他的电话号码，说他们会打电话给他，当然——没有人打电话！我在谷歌上看到评论说这家酒店的经理不关心客人，看来这是真的！我们想下次住在这家酒店，但我再也不会回来了！
哦，是的，服务员在一切结束后走了过来，讽刺地说：“也许你还想要点东西吗？”
我们只是说“不，谢谢”然后就离开了。
P.S. Spa没什么特别的，一晚100欧元，不值这个价钱。
顺便说一句，椰林飘香和披萨都很棒。
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