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Worst hotel experience we ever had.
Hampton Inn Birmingham-Colonnade 280的点评
点评：We have stayed in many hotels all over the world. Some great and some not so good. I am writing this review to warn you about this hotel. It was the worst experience with a hotel we have ever had. I am going to give u a few examples. I am likely going to leave out a lot. There were just so many problems.
Let's start with making a reservation. We wanted three rooms one of which had to be handicapped accessible. We tried to contact the hotel directly. Not possible. So since we live in the same city we drove to the hotel. The phone system was down and they had no idea when it would return. They were able to make the reservations. A couple of weeks later we needed to make a change to one room. That started a multi-day horrible experience. After several days and multiple phone calls to the national number we finally got things straight. At one point they changed our cancellable reservations to non-cancellable. We then had to fix that. But the real coup de grâce was that their room key making machine did not work. For our relatives entire three day stay one of the staff had to accompany them to their room and let them in with the master. They were short staffed to boot. You can imagine what this was like with a 93 year old in a wheelchair. There were also computer problems on the busiest weekend of the travel year and the phone system never did work.
You would think a hotel with the Hilton brand could do better.
Let's start with making a reservation. We wanted three rooms one of which had to be handicapped accessible. We tried to contact the hotel directly. Not possible. So since we live in the same city we drove to the hotel. The phone system was down and they had no idea when it would return. They were able to make the reservations. A couple of weeks later we needed to make a change to one room. That started a multi-day horrible experience. After several days and multiple phone calls to the national number we finally got things straight. At one point they changed our cancellable reservations to non-cancellable. We then had to fix that. But the real coup de grâce was that their room key making machine did not work. For our relatives entire three day stay one of the staff had to accompany them to their room and let them in with the master. They were short staffed to boot. You can imagine what this was like with a 93 year old in a wheelchair. There were also computer problems on the busiest weekend of the travel year and the phone system never did work.
You would think a hotel with the Hilton brand could do better.
翻译：我们住过世界各地的许多酒店。有些很好，有些则不太好。我写这篇评论是为了提醒您注意这家酒店。这是我们住过的最糟糕的酒店经历。我将给你举几个例子。我可能会遗漏很多东西。问题太多了。
让我们从预订开始吧。我们想要三个房间，其中一间必须适合残疾人士使用。我们尝试直接联系酒店。不可能。因为我们住在同一个城市，所以我们开车去了酒店。电话系统瘫痪了，他们不知道什么时候能恢复。他们能够进行预订。几周后，我们需要更换一个房间。这开始了持续多天的可怕经历。经过几天的多次拨打国内号码后，我们终于把事情搞清楚了。有一次他们将我们的可取消预订更改为不可取消。然后我们必须解决这个问题。但真正的致命一击是他们的房间钥匙制作机坏了。对于我们的亲戚整整三天的住宿，一名工作人员必须陪他们到他们的房间，并让他们和主人一起进去。他们人手不足。你可以想象一个93岁坐在轮椅上的老人会是什么样子。在旅行年最繁忙的周末，电脑也出现了问题，电话系统也无法使用。
你可能会认为希尔顿品牌的酒店可以做得更好。
让我们从预订开始吧。我们想要三个房间，其中一间必须适合残疾人士使用。我们尝试直接联系酒店。不可能。因为我们住在同一个城市，所以我们开车去了酒店。电话系统瘫痪了，他们不知道什么时候能恢复。他们能够进行预订。几周后，我们需要更换一个房间。这开始了持续多天的可怕经历。经过几天的多次拨打国内号码后，我们终于把事情搞清楚了。有一次他们将我们的可取消预订更改为不可取消。然后我们必须解决这个问题。但真正的致命一击是他们的房间钥匙制作机坏了。对于我们的亲戚整整三天的住宿，一名工作人员必须陪他们到他们的房间，并让他们和主人一起进去。他们人手不足。你可以想象一个93岁坐在轮椅上的老人会是什么样子。在旅行年最繁忙的周末，电脑也出现了问题，电话系统也无法使用。
你可能会认为希尔顿品牌的酒店可以做得更好。
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