Staff needs refresher on how to treat disabled ADA has been the law for 37 years
Country Inn & Suites by Radisson, Ashland - Hanover, VA的点评
点评:First let me state how professional and helpful the staff was during check out. Person who managed breakfast area very efficient and friendly. Check in was another story. My family travels with my daughter's service dog. She has autism we have had a service dog since 2007. We know the drill about public access and documentation. We can provide his card, agency tag he even has a tattoo in his ear to complete confirmation. Anyone can get a vest that says service dog on Amazon. Then came the questions about what service he performs and the rules about needing to be on a leash and he must be quiet. I get it people say their dogs are service animals not to pay the pet charge. Do these people have documents down to the ear tattoo TRUE SERVICE ANIMALS DO!! Hassle the people with the "service boa constictor or peacock". Enough about that lets move on to the paper thin scratchy bath towels I imagine its the same kind they issue in prison, dirty tub, the doors that won't stay shut, and the BUG CRAWLING ON ME WHILE I WAS IN BED! If in Ashland you might want to consider another hotel.
翻译:首先,我要说一下退房时工作人员的专业性和乐于助人。管理早餐区的人非常高效和友好。办理入住手续又是另一回事。我的家人带着我女儿的服务犬旅行。她患有自闭症,我们从 2007 年起就养了一只服务犬。我们知道公共通道和文件的规矩。我们可以提供他的卡、代理标签,他甚至在耳朵上纹了一个纹身,以完成确认。任何人都可以在亚马逊上买到印有服务犬的背心。然后是关于他提供什么服务的问题,以及需要用皮带牵着并且必须保持安静的规则。我明白人们说他们的狗是服务动物,不是为了支付宠物费。这些人有文件吗,甚至连耳朵纹身都有?真正的服务动物都有!!用“服务蟒蛇或孔雀”来骚扰人们。好了,说到这里,让我们继续说说薄如纸的粗糙浴巾吧,我猜想它们和监狱里发放的浴巾是一样的,浴缸很脏,门关不上,而且当我躺在床上时,虫子还在我身上爬来爬去!如果你在阿什兰,你可能要考虑另一家酒店。