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Has potential but service and attention to details lacking
Tripadvisor用户
Has potential but service and attention to details lacking
Swens的点评
点评：This is my second visit to Swen's on ski trips over the past 4 years and both times have left me somewhat underwhelmed given the price point. The food is good to very good but there are details lacking. First, the food - we had a caesar salad that was very good but it was served with tiny bread plates the size of saucers. When asked for black pepper we were brought small salt and pepper shakers instead of fresh ground pepper. My son ordered the $32 flat iron steak, asked for it medium rare, but it came out very medium. In addition, the steak was a very small portion and served on a large plate with a few sprigs of argula. It looked incredibly paltry, sparse and underwhelming. I recognize steaks are often served a la carte, but given most of the other entrees (for less $$) come with 1-2 sides on the plate, it really looked and felt underwhelming. The other food we had - the chicken entree with brussels and mashed potatoes, and large portion of mussels were good. One minor beef - if you are serving an $18 old fashioned with a fancy description and name, please serve it in an old fashioned glass with a large ice cube and not a small juice glass with several regular small ice cubes.
As for the service, we had a 7pm reservation, but were not sat until close to 7:25pm and told they were waiting on our table. When we walked in, the restaurant was over two-thirds empty if not more, with open tables everywhere. Head-scratching. It then took 10 minutes for our server to approach us and pour water.
Lastly, I called ahead to say it was my son's 17th birthday and could they do a candle in a dessert. No expectation of a free dessert or anything, but wanted the nice surprise. The host who answered (a man) said absolutely, they do a great skillet cookie for birthdays. Great! He noted it on our Open Table reservation and promised it would come out without any prompting. It did not. Ok, fine. So I discretely let the hostess know after we were done with our entrees, and she said she would let our server know. I saw her tell our server. And yet the dessert never came! We waited and waited and it never came. I had not told my son as we wanted the fun lit candle moment, but it never happened. We eventually got up and left, disappointed over such an execution fail after two polite requests - how did the server miss after being told, in a near empty restaurant?! All in all, the misses kinda exceeded the hits, for a restaurant at this price point and intended level of quality. Ownership/management - you need to pay a lot more attention to service and details to match the good food you are serving.
As for the service, we had a 7pm reservation, but were not sat until close to 7:25pm and told they were waiting on our table. When we walked in, the restaurant was over two-thirds empty if not more, with open tables everywhere. Head-scratching. It then took 10 minutes for our server to approach us and pour water.
Lastly, I called ahead to say it was my son's 17th birthday and could they do a candle in a dessert. No expectation of a free dessert or anything, but wanted the nice surprise. The host who answered (a man) said absolutely, they do a great skillet cookie for birthdays. Great! He noted it on our Open Table reservation and promised it would come out without any prompting. It did not. Ok, fine. So I discretely let the hostess know after we were done with our entrees, and she said she would let our server know. I saw her tell our server. And yet the dessert never came! We waited and waited and it never came. I had not told my son as we wanted the fun lit candle moment, but it never happened. We eventually got up and left, disappointed over such an execution fail after two polite requests - how did the server miss after being told, in a near empty restaurant?! All in all, the misses kinda exceeded the hits, for a restaurant at this price point and intended level of quality. Ownership/management - you need to pay a lot more attention to service and details to match the good food you are serving.
翻译：这是我在过去 4 年中第二次去 Swen 滑雪旅行，考虑到价格点，这两次都让我有些不知所措。食物很好到非常好，但缺少细节。首先是食物——我们吃了一份凯撒沙拉，非常好吃，但配上碟子大小的小面包盘。当被问及黑胡椒时，我们被拿来了小盐和胡椒瓶，而不是新鲜的胡椒粉。我儿子点了 32 美元的扁铁牛排，要的是三分熟，但结果却很一般。此外，牛排的份量很小，放在一个大盘子里，上面放着几根芝麻菜。它看起来非常微不足道，稀疏和平淡。我知道牛排通常是单点供应的，但考虑到大多数其他主菜（价格较低）在盘子上都有 1-2 面，它看起来和感觉起来真的很平淡。我们吃的其他食物 - 鸡肉主菜配布鲁塞尔和土豆泥，还有大部分贻贝都很好。一份小牛肉 - 如果您提供的是 18 美元的老式牛肉，其描述和名称很花哨，请将其盛在装有大冰块的老式玻璃杯中，而不是装在装有几个普通小冰块的小果汁杯中。
至于服务，我们有一个晚上 7 点的预订，但直到晚上 7 点 25 分才坐下来，并告诉他们正在等我们的桌子。当我们走进去的时候，餐厅里有超过三分之二的人是空的，到处都是空着的桌子。令人挠头。然后我们的服务器花了 10 分钟才接近我们并倒水。
最后，我提前打电话说今天是我儿子 17 岁生日，他们可以在甜点中放一根蜡烛吗？不期望免费甜点或任何东西，但想要惊喜。回答的主持人（一个男人）绝对说，他们为生日做了一个很棒的煎锅饼干。伟大的！他在我们的 Open Table 预订中注意到了这一点，并承诺它会在没有任何提示的情况下出现。它没。好的。因此，在我们吃完主菜后，我谨慎地让女主人知道，她说她会让我们的服务员知道。我看到她告诉我们的服务器。然而甜点从来没有来过！我们等啊等，它一直没有来。我没有告诉我的儿子，因为我们想要有趣的点燃蜡烛的时刻，但它从未发生过。我们最终起身离开，对两次礼貌请求后这样的执行失败感到失望 - 服务器在被告知后如何错过，在一个几乎空无一人的餐厅？！总而言之，对于这个价位和预期质量水平的餐厅来说，失误有点多于成功。所有权/管理——您需要更多地关注服务和细节，以匹配您提供的美食。
至于服务，我们有一个晚上 7 点的预订，但直到晚上 7 点 25 分才坐下来，并告诉他们正在等我们的桌子。当我们走进去的时候，餐厅里有超过三分之二的人是空的，到处都是空着的桌子。令人挠头。然后我们的服务器花了 10 分钟才接近我们并倒水。
最后，我提前打电话说今天是我儿子 17 岁生日，他们可以在甜点中放一根蜡烛吗？不期望免费甜点或任何东西，但想要惊喜。回答的主持人（一个男人）绝对说，他们为生日做了一个很棒的煎锅饼干。伟大的！他在我们的 Open Table 预订中注意到了这一点，并承诺它会在没有任何提示的情况下出现。它没。好的。因此，在我们吃完主菜后，我谨慎地让女主人知道，她说她会让我们的服务员知道。我看到她告诉我们的服务器。然而甜点从来没有来过！我们等啊等，它一直没有来。我没有告诉我的儿子，因为我们想要有趣的点燃蜡烛的时刻，但它从未发生过。我们最终起身离开，对两次礼貌请求后这样的执行失败感到失望 - 服务器在被告知后如何错过，在一个几乎空无一人的餐厅？！总而言之，对于这个价位和预期质量水平的餐厅来说，失误有点多于成功。所有权/管理——您需要更多地关注服务和细节，以匹配您提供的美食。
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