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Service Ruined the Experience
Tripadvisor用户
Service Ruined the Experience
Anthem的点评
点评：A fairly empty restaurant with about 8/12 tables outside taken and probably 4 people at the bar. It was 6 pm on a Monday, so that's expected. The host rolled his eyes when i told him I'd be one person. I waited about 10 minutes before the server (didn't get his name) came by to let me know he'd get water. When he came back, I ordered a glass of wine and asked for suggestions. I ordered two appetizers and they came out pretty quickly - probably about 10-12 minutes. Only issue here, I still didn't have my wine. I waited a couple minutes and the server came back to let me know he'd be back with the wine - which in total took about 20 minutes to get. Food was good, hot and crisp. Once I was about halfway through, as he walked by, i stopped him for my check. I proceeded to wait another 20 minutes for the check. I had then stopped another server and asked him to find my server. Once he appeared, he let me know that he had tables in the other room. He then took my payment at the table and hovered over me while I entered the tip . (1. It felt like he thought I was going to not leave a tip 2. He had no urgency in anything until it came down to me signing the bill. ) I do understand a one person check wouldn't be as profitable for the staff, but my check was still $35 and I would have ordered another glass and maybe something else from the menu but the opportunity didn't even present itself. It was an uncomfortable experience throughout. Disappointed.
翻译：一个相当空旷的餐厅，外面有大约 8/12 张桌子，酒吧里可能有 4 个人。当时是星期一下午 6 点，这是意料之中的事情。当我告诉他我会成为一个人时，主持人翻了个白眼。我等了大约 10 分钟，服务员（不知道他的名字）过来告诉我他会喝水。他回来后，我点了一杯酒，征求意见。我点了两份开胃菜，它们很快就出来了——大概需要 10 到 12 分钟。唯一的问题是，我仍然没有酒。我等了几分钟，服务员回来告诉我他会带着酒回来——总共花了大约 20 分钟才拿到。食物很好，又热又脆。当我大约进行到一半时，当他走过时，我拦住他要我检查。我又等了 20 分钟进行检查。然后我停止了另一台服务器并让他找到我的服务器。他一出现，就告诉我他在另一个房间里有桌子。然后，当我输入小费时，他在桌上收了我的钱，并在我上方盘旋。 （1. 感觉他认为我不会留下小费 2. 在我签署账单之前，他对任何事情都没有紧迫感。）我确实理解一个人的支票对工作人员，但我的支票仍然是 35 美元，我会从菜单上再点一杯，也许还有其他东西，但机会甚至没有出现。整个过程都很不舒服。失望的。
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