拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
First Time and SUPER DISAPPOINTED.
Maria Veronica D
First Time and SUPER DISAPPOINTED.
Lugang Cafe SM CITY NORTH EDSA的点评
点评：So, I was here to express my dismay the time we visited Lugang SM North Branch dated August 15 this year. My apologies if I must bring this up here, to all the staff, trainees, and managers that will be affected.
It was past 4PM, when we decided to look for a Restaurant to try since we just got back to Philippines, roaming around SM North with my family, we ended up choosing Lugang since we haven’t tried it yet. Luckily, the restaurant was not that busy.
We got our table immediately, apparently my dad asked one of the staff if they have “Hakaw”. Hearing my dad, while I was looking at the menu, I was also checking if they have, then I heard one of the Staff rudely answer “HUH?! Hakaw?!” I was shocked to hear it from one of their Staff considering that Lugang appears fancy. Looking at my dad, seeing how he felt from what the staff answered him, I just thought off “Oh, maybe she’s Just a trainee”. Because no one deserves a rude answer if someone asks nicely specifically elderlies.
Moreover, when I already started to order, there’s these 2 staffs getting our order; I don’t know if one of them is trainee. I ordered, forgot what I said first then came up with “WONTON” then I ask if its “FOR SHARING” or “SOLO”, one of them sarcastically says "kung gusto nyo po pwede natin yan i split" it came to my senses that everything isn’t right. We don’t deserve this treatment like we can’t afford. We were very patient asking, calling their Staff, my dad even talked to them many times, but they didn’t mind.
That day I remember; Carlos Yulo was at Lugang. Provided that are all excited to look at him or assist him in person. Lugang is still a restaurant, anyone who will enter there is their customer that they should be treated nicely.
It was our first and last time at LUGANG, and I will make sure that no one should be treated the way you guys treated us. Anyone should be treated fairly.
Calling the attention of the higher management of LUGANG to train your employees not to demean your CUSTOMERS.
PS: We walked out of the STORE and took pictures.
And that’s the ONLY time the Manager MIND US asking what seems to be the problem, so I just politely say “Kindly ask your Staff how they treated us” and left.
It was past 4PM, when we decided to look for a Restaurant to try since we just got back to Philippines, roaming around SM North with my family, we ended up choosing Lugang since we haven’t tried it yet. Luckily, the restaurant was not that busy.
We got our table immediately, apparently my dad asked one of the staff if they have “Hakaw”. Hearing my dad, while I was looking at the menu, I was also checking if they have, then I heard one of the Staff rudely answer “HUH?! Hakaw?!” I was shocked to hear it from one of their Staff considering that Lugang appears fancy. Looking at my dad, seeing how he felt from what the staff answered him, I just thought off “Oh, maybe she’s Just a trainee”. Because no one deserves a rude answer if someone asks nicely specifically elderlies.
Moreover, when I already started to order, there’s these 2 staffs getting our order; I don’t know if one of them is trainee. I ordered, forgot what I said first then came up with “WONTON” then I ask if its “FOR SHARING” or “SOLO”, one of them sarcastically says "kung gusto nyo po pwede natin yan i split" it came to my senses that everything isn’t right. We don’t deserve this treatment like we can’t afford. We were very patient asking, calling their Staff, my dad even talked to them many times, but they didn’t mind.
That day I remember; Carlos Yulo was at Lugang. Provided that are all excited to look at him or assist him in person. Lugang is still a restaurant, anyone who will enter there is their customer that they should be treated nicely.
It was our first and last time at LUGANG, and I will make sure that no one should be treated the way you guys treated us. Anyone should be treated fairly.
Calling the attention of the higher management of LUGANG to train your employees not to demean your CUSTOMERS.
PS: We walked out of the STORE and took pictures.
And that’s the ONLY time the Manager MIND US asking what seems to be the problem, so I just politely say “Kindly ask your Staff how they treated us” and left.
翻译：所以，我来这里是为了表达我在今年 8 月 15 日访问鹿港 SM 北店时的失望。如果我必须在这里提起这件事，我向所有受影响的员工、练习生和经理们道歉。
当时已经下午 4 点多了，我们决定找一家餐厅试试，因为我们刚回到菲律宾，和家人在 SM 北店闲逛，最后我们选择了鹿港，因为我们还没有尝过。幸运的是，餐厅不是很忙。
我们很快就有了桌子，显然我爸爸问其中一名员工他们有没有“Hakaw”。当我在看菜单的时候，听到我爸爸问他们有没有，然后我听到其中一名员工粗鲁地回答“啊？！Hakaw？！”我很震惊，因为他们的一名员工这么说，因为鹿港看起来很高档。看着我爸爸，看到他从员工的回答中感受到的，我就想“哦，也许她只是个练习生”。因为如果有人礼貌地询问，没有人值得得到粗鲁的回答，特别是老年人。
此外，当我已经开始点菜时，有两名工作人员正在为我们点菜；我不知道其中一个是不是实习生。我点了菜，忘了自己先说了什么，然后想出了“馄饨”，然后我问这是“供共享”还是“单人”，其中一个讽刺地说“kung gusto nyo po pwede natin yan i split”我意识到一切都不对劲。我们不应该得到这种我们负担不起的待遇。我们非常耐心地询问，打电话给他们的工作人员，我爸爸甚至和他们谈了很多次，但他们并不介意。
那天我记得；Carlos Yulo 在鹿港。前提是大家都很兴奋地看着他或亲自帮助他。鹿港仍然是一家餐厅，任何进入那里的人都是他们的顾客，他们应该受到善待。
这是我们第一次也是最后一次来鹿港，我会确保不会有人像你们对待我们那样被对待。任何人都应该得到公平对待。
呼吁鹿港高层管理人员注意培训员工不要贬低顾客。
PS：我们走出商店并拍照。
这是唯一一次经理介意我们问问题是什么，所以我只是礼貌地说“请问你们的员工他们是如何对待我们的”，然后离开了。
当时已经下午 4 点多了，我们决定找一家餐厅试试，因为我们刚回到菲律宾，和家人在 SM 北店闲逛，最后我们选择了鹿港，因为我们还没有尝过。幸运的是，餐厅不是很忙。
我们很快就有了桌子，显然我爸爸问其中一名员工他们有没有“Hakaw”。当我在看菜单的时候，听到我爸爸问他们有没有，然后我听到其中一名员工粗鲁地回答“啊？！Hakaw？！”我很震惊，因为他们的一名员工这么说，因为鹿港看起来很高档。看着我爸爸，看到他从员工的回答中感受到的，我就想“哦，也许她只是个练习生”。因为如果有人礼貌地询问，没有人值得得到粗鲁的回答，特别是老年人。
此外，当我已经开始点菜时，有两名工作人员正在为我们点菜；我不知道其中一个是不是实习生。我点了菜，忘了自己先说了什么，然后想出了“馄饨”，然后我问这是“供共享”还是“单人”，其中一个讽刺地说“kung gusto nyo po pwede natin yan i split”我意识到一切都不对劲。我们不应该得到这种我们负担不起的待遇。我们非常耐心地询问，打电话给他们的工作人员，我爸爸甚至和他们谈了很多次，但他们并不介意。
那天我记得；Carlos Yulo 在鹿港。前提是大家都很兴奋地看着他或亲自帮助他。鹿港仍然是一家餐厅，任何进入那里的人都是他们的顾客，他们应该受到善待。
这是我们第一次也是最后一次来鹿港，我会确保不会有人像你们对待我们那样被对待。任何人都应该得到公平对待。
呼吁鹿港高层管理人员注意培训员工不要贬低顾客。
PS：我们走出商店并拍照。
这是唯一一次经理介意我们问问题是什么，所以我只是礼貌地说“请问你们的员工他们是如何对待我们的”，然后离开了。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
