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Italianni's的点评
点评：On April 11, 2022, my sister requested a table for 12 for a family celebration of my mother in law’s 81st birthday at 6:30 pm. at ITALIANNIS TRINOMA. The table was reserved when she checked it at around 5:30 pm. When we came in at 6:15, there was an actor who was given the table that was reserved for us. The customer service officer said that the table was assigned when she was out. The blondie manager did not even make amends. To ease the tension, I told my sister that we will just settle for another long table. Still the blondie manager made to effort to apologize for giving the table to someone else even when we were already at the vicinity. She became nice only when my sister, a Bistro cardholder, started asking why she did not even inform the staff, who assisted my sister, that she had given the table to the actor. Before that, she was just standing behind the bar with arms crossed to her chest and an irritated look on her face, but did not provide us any remedy. I take it that she prioritized the actor over us because to her, he was a VIP, but there were just 2 of them! I did not give this manager a piece of my mind because I did not want to ruin the occasion, but obviously we were discriminated upon. Thereafter, she kept whispering to her waiters to attend to us but only after she felt that we will complain the matter. What she did humiliated us that not even the small piece of cake she gave my mother in law could make up for it. We had a special whole cake anyway. We are paying clients, as much as that actor! If a simple katter as reservations cannot be relied upon, then what use is it eating at Italiannis? We used this restaurant not only for its food, but more so for its SERVICE! And by the way, the food SUCKS. The pasta was overcooked, the ribs not in slab but broken pieces, the steak was tough and too thin, and the crispy pork belly was tasteless. Overall, the amount and the service we paid for WERE NOT OUR MONEY’s WORTH! We are never coming to this branch again!
翻译：2022 年 4 月 11 日，我姐姐要了一张 12 人桌，以便在下午 6:30 为我婆婆的 81 岁生日举行家庭庆祝活动。在 ITALIANNIS TRINOMA。当她在下午 5:30 左右检查时，桌子已被预订。当我们 6 点 15 分进来时，有一位演员得到了为我们保留的桌子。客服说是她不在的时候分配的桌子。金发女郎经理甚至没有弥补。为了缓和紧张，我告诉姐姐，我们就换一张长桌吧。即使我们已经在附近，金发女郎经理仍然努力为把桌子让给别人而道歉。只有当我的姐姐，一个 Bistro 持卡人，开始问她为什么甚至不通知协助我姐姐的工作人员她把桌子给了演员时，她才变得友善。在此之前，她只是站在吧台后面，双臂交叉在胸前，一脸恼火，但没有给我们任何补救措施。我认为她优先考虑演员而不是我们，因为对她来说，他是贵宾，但只有两个！我没有对这位经理表示任何意见，因为我不想破坏这个场合，但显然我们受到了歧视。此后，她一直低声告诉她的服务员要照顾我们，但只是在她觉得我们会抱怨这件事之后。她的所作所为让我们感到羞辱，连她给我婆婆的那块小蛋糕都无法弥补。无论如何，我们有一个特别的整块蛋糕。我们付钱给客户，和那个演员一样多！如果不能依赖简单的 katter 作为预订，那么它在 Italiannis 吃有什么用？我们使用这家餐厅不仅是因为它的食物，更重要的是因为它的服务！顺便说一句，食物糟透了。意大利面煮过头了，排骨不是板条而是碎块，牛排太硬太薄，脆皮五花肉没有味道。总的来说，我们支付的金额和服务不值我们的钱！我们再也不会来这个分店了！
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