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Worst Stay ever
Move On Beach Resort Al Khobar的点评
点评：We booked this resort for an one night stay and that was the worst mistake ever going by the brand name Movenpick. When we entered the resort, there is no sign of Entry and Exit. Just a single security for both gates who asked to use same gate for entry and exit.
Once we entered the reception area, no welcome drink (not even water ) or greeting of guest was done. Once we got the keys, the room service / helper wasnt even called to carry the luggage bag to the villa. Imagine you pay 1800sar per night and you are left deserted and the resort calls themself “5star”
We carried our own luggage and went inside to notice hot water not functional, rusted appliances, dusty carpets and moldy ac vent and also moldy corners in the washroom, curtains not available on the curtain hooks of the master bedroom bathtub. Stained floors everywhere, completed zero maintained property.
Accepting our mistake booking this resort, we still wanted to have a pleasant stay. Went to the beach area but shocked to see a small portion like pond called to be private beach area. And not to mention, super expensive rates for accessing cycles , motorboat and jetski . Outdoor pool was not temperature control so was completely unavailable to access.
Finally back to the villa for the night, only to experience that there was no hot water coming in all washroom and kitchen. And all kids experiencing rashes and ichiness playing in sand. Finally kids bathed in cold water after waiting almost like 45mins for hot water. Only to notice that the hotwater main switch was switched off at the main electrical box. Despite the complaint, about hotwater in the kitchen area. The person said wait and he would come back to rectify in 10mins but it was 9pm already and had to call back receptionist asking for room change. They sent another technician to repair the taps for hotwater creating uncomfortable environment with no privacy until 10.00 pm.. for almost an hour technicians were working in the villa.
Post dinner and board games , when entered the master bedroom was shocked to find ac not functional at 11.45 pm had to open the doors and switch on the ac from the common area and make the room cooler.
Next morning kids got sick due to dust and molds and got nose block and my son left with severe rashes now on tropical ointments to cure his rashes.
Overall it was a nightmare. Not even a 1star rated service.
Once we entered the reception area, no welcome drink (not even water ) or greeting of guest was done. Once we got the keys, the room service / helper wasnt even called to carry the luggage bag to the villa. Imagine you pay 1800sar per night and you are left deserted and the resort calls themself “5star”
We carried our own luggage and went inside to notice hot water not functional, rusted appliances, dusty carpets and moldy ac vent and also moldy corners in the washroom, curtains not available on the curtain hooks of the master bedroom bathtub. Stained floors everywhere, completed zero maintained property.
Accepting our mistake booking this resort, we still wanted to have a pleasant stay. Went to the beach area but shocked to see a small portion like pond called to be private beach area. And not to mention, super expensive rates for accessing cycles , motorboat and jetski . Outdoor pool was not temperature control so was completely unavailable to access.
Finally back to the villa for the night, only to experience that there was no hot water coming in all washroom and kitchen. And all kids experiencing rashes and ichiness playing in sand. Finally kids bathed in cold water after waiting almost like 45mins for hot water. Only to notice that the hotwater main switch was switched off at the main electrical box. Despite the complaint, about hotwater in the kitchen area. The person said wait and he would come back to rectify in 10mins but it was 9pm already and had to call back receptionist asking for room change. They sent another technician to repair the taps for hotwater creating uncomfortable environment with no privacy until 10.00 pm.. for almost an hour technicians were working in the villa.
Post dinner and board games , when entered the master bedroom was shocked to find ac not functional at 11.45 pm had to open the doors and switch on the ac from the common area and make the room cooler.
Next morning kids got sick due to dust and molds and got nose block and my son left with severe rashes now on tropical ointments to cure his rashes.
Overall it was a nightmare. Not even a 1star rated service.
翻译：我们预订了这个度假村住了一晚，这是 Movenpick 品牌有史以来最严重的错误。我们进入度假村的时候，没有任何出入口的标志。对于要求使用同一个门进出的两个门只有一个安全。
一旦我们进入接待区，就没有欢迎饮料（甚至没有水）或客人的问候。一旦我们拿到钥匙，甚至没有叫客房服务/帮手把行李袋带到别墅。想象一下，你每晚支付 1800 沙特阿拉伯，而你却被遗弃，度假村称自己为“5 星”
我们带着自己的行李走进去，发现热水不能用，电器生锈，地毯上满是灰尘，通风口发霉，洗手间的角落也发霉，主卧室浴缸的窗帘挂钩上没有窗帘。到处都是彩色地板，完成了零维护的财产。
接受我们预订这个度假村的错误，我们仍然希望有一个愉快的假期。去了海滩区，但震惊地看到一小部分像池塘一样被称为私人海滩区。更不用说，使用自行车、摩托艇和水上摩托艇的费用非常昂贵。室外游泳池没有温度控制，所以完全无法进入。
终于回到别墅过夜，却发现所有洗手间和厨房都没有热水。所有在沙子里玩耍的孩子都会出现皮疹和瘙痒。最后，孩子们在等了将近 45 分钟的热水后，才用冷水洗澡。只注意到主电气箱的热水主开关已关闭。尽管有投诉，关于厨房区域的热水。该人说等一下，他会在 10 分钟内回来纠正，但已经晚上 9 点了，不得不打电话给接待员要求换房间。他们派了另一名技术人员去修理热水龙头，造成不舒服的环境，没有隐私，直到晚上 10 点。技术人员在别墅里工作了将近一个小时。
晚餐和棋盘游戏后，进入主卧室时震惊地发现空调在晚上 11 点 45 分无法使用，不得不打开门并从公共区域打开空调，让房间更凉爽。
第二天早上，孩子们因灰尘和霉菌而生病，鼻塞，我儿子留下了严重的皮疹，现在用热带药膏治疗他的皮疹。
总的来说这是一场噩梦。甚至没有 1 星评级的服务。
一旦我们进入接待区，就没有欢迎饮料（甚至没有水）或客人的问候。一旦我们拿到钥匙，甚至没有叫客房服务/帮手把行李袋带到别墅。想象一下，你每晚支付 1800 沙特阿拉伯，而你却被遗弃，度假村称自己为“5 星”
我们带着自己的行李走进去，发现热水不能用，电器生锈，地毯上满是灰尘，通风口发霉，洗手间的角落也发霉，主卧室浴缸的窗帘挂钩上没有窗帘。到处都是彩色地板，完成了零维护的财产。
接受我们预订这个度假村的错误，我们仍然希望有一个愉快的假期。去了海滩区，但震惊地看到一小部分像池塘一样被称为私人海滩区。更不用说，使用自行车、摩托艇和水上摩托艇的费用非常昂贵。室外游泳池没有温度控制，所以完全无法进入。
终于回到别墅过夜，却发现所有洗手间和厨房都没有热水。所有在沙子里玩耍的孩子都会出现皮疹和瘙痒。最后，孩子们在等了将近 45 分钟的热水后，才用冷水洗澡。只注意到主电气箱的热水主开关已关闭。尽管有投诉，关于厨房区域的热水。该人说等一下，他会在 10 分钟内回来纠正，但已经晚上 9 点了，不得不打电话给接待员要求换房间。他们派了另一名技术人员去修理热水龙头，造成不舒服的环境，没有隐私，直到晚上 10 点。技术人员在别墅里工作了将近一个小时。
晚餐和棋盘游戏后，进入主卧室时震惊地发现空调在晚上 11 点 45 分无法使用，不得不打开门并从公共区域打开空调，让房间更凉爽。
第二天早上，孩子们因灰尘和霉菌而生病，鼻塞，我儿子留下了严重的皮疹，现在用热带药膏治疗他的皮疹。
总的来说这是一场噩梦。甚至没有 1 星评级的服务。
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