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NicoL809
A hotel to avoid — a disgrace to Turkish hospitality
Renka Hotel & Spa的点评
点评：I want to acknowledge the professionalism and courtesy of the two gentlemen at the front desk and the young woman at the spa reception. Their kindness and service were the only redeeming aspects of my stay.
Unfortunately, the experience was completely ruined by the owner of the hotel, whose arrogance, rudeness, and above all dishonesty were simply unacceptable.
Staying in a double room, I had booked private access to the spa for one hour, which was included in my reservation. To my surprise, at checkout, I discovered that this access had also been charged to my friend, on the direct instruction of the owner forced to pay twice for the same service.
Such dishonest practices are unworthy of a hotel, and do not reflect the warmth and generosity of the Turkish people, whom I deeply respect and have experienced positively many times in Turkey.
Hotel & Spa Renka is a disappointment and does not deserve your trust. Avoid it if you expect a fair, respectful, and honest experience.
Unfortunately, the experience was completely ruined by the owner of the hotel, whose arrogance, rudeness, and above all dishonesty were simply unacceptable.
Staying in a double room, I had booked private access to the spa for one hour, which was included in my reservation. To my surprise, at checkout, I discovered that this access had also been charged to my friend, on the direct instruction of the owner forced to pay twice for the same service.
Such dishonest practices are unworthy of a hotel, and do not reflect the warmth and generosity of the Turkish people, whom I deeply respect and have experienced positively many times in Turkey.
Hotel & Spa Renka is a disappointment and does not deserve your trust. Avoid it if you expect a fair, respectful, and honest experience.
翻译：我要特别感谢前台两位先生和水疗中心接待处那位年轻女士的专业素养和礼貌。他们的友善和服务是我这次住宿体验中唯一值得庆幸的方面。
不幸的是，这次体验被酒店老板彻底毁了，他的傲慢、粗鲁，尤其是不诚实，简直令人无法接受。
我入住的是双人间，预订了包含一小时水疗的私人使用权。令我惊讶的是，退房时我发现，这项使用权也算在我朋友的账上，而且是老板的直接指示，他被迫为同一项服务支付了两次费用。
这种不诚实的做法与酒店格格不入，也与土耳其人民的热情和慷慨大方格格不入。我深深敬佩土耳其人民，在土耳其也多次体验到他们的热情和慷慨。
Renka 酒店及水疗中心令人失望，不值得信赖。如果您期待获得公平、尊重和诚实的体验，请避开这家酒店。
不幸的是，这次体验被酒店老板彻底毁了，他的傲慢、粗鲁，尤其是不诚实，简直令人无法接受。
我入住的是双人间，预订了包含一小时水疗的私人使用权。令我惊讶的是，退房时我发现，这项使用权也算在我朋友的账上，而且是老板的直接指示，他被迫为同一项服务支付了两次费用。
这种不诚实的做法与酒店格格不入，也与土耳其人民的热情和慷慨大方格格不入。我深深敬佩土耳其人民，在土耳其也多次体验到他们的热情和慷慨。
Renka 酒店及水疗中心令人失望，不值得信赖。如果您期待获得公平、尊重和诚实的体验，请避开这家酒店。
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