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hell0helena
A long and honest review
Side Crown Serenity All Inclusive的点评
点评：The most serious issue during our holiday occurred at 1:40am, when a man entered our young adult children's twin room, frightening them awake. He apologized and left. They phoned Reception, who brushed it off, saying, “Sorry, that was my friend—he made a mistake.” They didn’t sleep. The next morning, we were told it was a staff member who was delivering towels and mini-bar items to the wrong room. It is completely unacceptable for anyone to enter a bedroom uninvited. This was deeply distressing for them.
Our Loveholidays Rep was excellent—responsive, helpful, and ensured a report was filed. Someone did call for more details, but we haven’t heard anything back since.
As already mentioned on other reviews, it is not a 5 star hotel, more like a 3 star. We got a cheap holiday, so we weren't expecting 5 star service and facilities, but we would have liked better.
We arrived very late in the evening and the 2 rooms we were given were in a different block, which we got to by walking down the drive near to the security gate. It was disappointing and very deflating. Stained and worn carpets in the corridor; and forgotten rubble and a dirty footprint in our children’s twin room.
Loveholidays (MTS) Reps were very good and dealt with reception for us. We were able to upgrade both rooms to the main hotel, but at our own cost (€120). However, at least one should have been complimentary due to the condition of the original twin room, but I didn't argue. The 2 bedrooms we were upgraded to were much better and we were happy with them.
The pools and slides are fabulous (though the slides are limited to 10–12am and 2–4pm).
The main hotel is very clean and tidy. Housekeeping work hard and do a terrific job.
The terrace is a relaxing spot, and the hookah host, Saido, was lovely.
The shuttle service to the beach is reliable with great, fun drivers.
The restaurant waiters are generally unfriendly and disinterested, especially the younger ones.
The bar staff also need to be a little more friendly - there were a lot of huffs and puffs, which was intimidating.
Drinks are disappointing—cheap mixers, bad wine, and no regular tonic (all their mixers had saccharine, which I hate). I saw iced coffee being made which, though delicious, was later refused rudely as not being on the bar menu.
Some guests were aggressive; we saw an intoxicated man throwing cups at the pool bar, because no-one was attending it for quite a while (during opening hours). Happy to say he was thrown out.
My children who are polite and respectful were often treated dismissively by staff.
The entertainment team are very chatty and lovely, but there was very little entertainment. On two occasions we popped down and there was no entertainment, despite it being advertised. The kid’s disco was popular, but it's worth noting that some of the songs played had bad language. There weren't so many English guests, so I don't think this would have been noted by most, and not relevant to my family with young adults.
Food. Well, I hate to be so negative, but that was disappointing too. It was mentioned to me by a member of staff that, for what we pay, the food is very fresh and good. I take her point (the salads are good), but as another member of staff said, it was very 'yellow'. It's true, it was bland and repetitive. Even the displays were still from Easter, looking very sad...like the waiters.
We took advantage of the Italian restaurant with our one ticket (shut most of the time we were there). When we got there, they had double-booked. There was room in the restaurant, but I think everything is plated up beforehand, so he wouldn't accommodate both families. It was our last evening, so thanks to the kindness of the other family, we were seated. The Italian is a huge disappointment – just one waiter with as much disdain as he could muster for all the 20 or so guests in the restaurant. No music, no atmosphere. Food banged down on the table and if you weren't finished, then another plate of food banged down for the next course, whilst you were still eating your first. It was a production line of tasteless food. We saw dessert being banged down one table at a time and I asked if it was Tiramisu. With a dismissive wave of his hand, he ignored me and marched back to the kitchen. We left. It was a disgraceful and bad service and he definitely needs training or a demotion.
The beach is great. Lots of beach tarpaulins and sunbeds. Not as much choice of food, but their salads were fresh and their flat-breads very good and worth queueing for. There is a very basic drinks menu.
There is a water sports cabin on the beach and we bought a ride on the large inflatable (Crazy Shark) which was 100 Euros for the 4 of us. We were encouraged to buy the photos, drone and GoPro footage, which was good but expensive. It is worth negotiating a greatly reduced price.
We took a trip to Side, which has some fabulous Greco-Roman ruins. Well worth a visit. The bus (a short walk away) is 2 euros per passenger each way.
It is the same cost to take a bus to Manavgat, but just outside of the hotel, we were offered a fare of 20 euros for all four of us in a yellow taxi. We were also given a tip to eat by the river, as there were a few good restaurants and it was cheaper than staying by the markets.
On our final night, we all played cards on our balcony. We had pulled the door closed and the only handle (on the inside) had fallen down and locked us out on the balcony. We tried calling the hotel from our mobiles but there was no answer. We phoned our daughter in England who made many attempts to call reception, but they didn't understand her and kept putting her on hold, which then failed. Thankfully a neighbour came out on to his balcony and he tried calling reception from his room, however, the phone didn't work. He went down to reception and let them know we were stuck. Also worth noting that the door from reception to the terrace can give you a nasty pinch as there isn't enough room to accommodate your hand when you pull it shut!
On our final day, the reception manager asked if we had enjoyed our stay. I gave an honest, balanced answer ‘mostly’—which he acknowledged with a nod.
There were good moments: family time, sunshine, swimming, but the unsafe incident and poor customer service in many areas did not meet our expectations.
Regrettably, I do not recommend this hotel, even at a low price point. It simply doesn’t meet basic standards of hospitality and safety.
Our Loveholidays Rep was excellent—responsive, helpful, and ensured a report was filed. Someone did call for more details, but we haven’t heard anything back since.
As already mentioned on other reviews, it is not a 5 star hotel, more like a 3 star. We got a cheap holiday, so we weren't expecting 5 star service and facilities, but we would have liked better.
We arrived very late in the evening and the 2 rooms we were given were in a different block, which we got to by walking down the drive near to the security gate. It was disappointing and very deflating. Stained and worn carpets in the corridor; and forgotten rubble and a dirty footprint in our children’s twin room.
Loveholidays (MTS) Reps were very good and dealt with reception for us. We were able to upgrade both rooms to the main hotel, but at our own cost (€120). However, at least one should have been complimentary due to the condition of the original twin room, but I didn't argue. The 2 bedrooms we were upgraded to were much better and we were happy with them.
The pools and slides are fabulous (though the slides are limited to 10–12am and 2–4pm).
The main hotel is very clean and tidy. Housekeeping work hard and do a terrific job.
The terrace is a relaxing spot, and the hookah host, Saido, was lovely.
The shuttle service to the beach is reliable with great, fun drivers.
The restaurant waiters are generally unfriendly and disinterested, especially the younger ones.
The bar staff also need to be a little more friendly - there were a lot of huffs and puffs, which was intimidating.
Drinks are disappointing—cheap mixers, bad wine, and no regular tonic (all their mixers had saccharine, which I hate). I saw iced coffee being made which, though delicious, was later refused rudely as not being on the bar menu.
Some guests were aggressive; we saw an intoxicated man throwing cups at the pool bar, because no-one was attending it for quite a while (during opening hours). Happy to say he was thrown out.
My children who are polite and respectful were often treated dismissively by staff.
The entertainment team are very chatty and lovely, but there was very little entertainment. On two occasions we popped down and there was no entertainment, despite it being advertised. The kid’s disco was popular, but it's worth noting that some of the songs played had bad language. There weren't so many English guests, so I don't think this would have been noted by most, and not relevant to my family with young adults.
Food. Well, I hate to be so negative, but that was disappointing too. It was mentioned to me by a member of staff that, for what we pay, the food is very fresh and good. I take her point (the salads are good), but as another member of staff said, it was very 'yellow'. It's true, it was bland and repetitive. Even the displays were still from Easter, looking very sad...like the waiters.
We took advantage of the Italian restaurant with our one ticket (shut most of the time we were there). When we got there, they had double-booked. There was room in the restaurant, but I think everything is plated up beforehand, so he wouldn't accommodate both families. It was our last evening, so thanks to the kindness of the other family, we were seated. The Italian is a huge disappointment – just one waiter with as much disdain as he could muster for all the 20 or so guests in the restaurant. No music, no atmosphere. Food banged down on the table and if you weren't finished, then another plate of food banged down for the next course, whilst you were still eating your first. It was a production line of tasteless food. We saw dessert being banged down one table at a time and I asked if it was Tiramisu. With a dismissive wave of his hand, he ignored me and marched back to the kitchen. We left. It was a disgraceful and bad service and he definitely needs training or a demotion.
The beach is great. Lots of beach tarpaulins and sunbeds. Not as much choice of food, but their salads were fresh and their flat-breads very good and worth queueing for. There is a very basic drinks menu.
There is a water sports cabin on the beach and we bought a ride on the large inflatable (Crazy Shark) which was 100 Euros for the 4 of us. We were encouraged to buy the photos, drone and GoPro footage, which was good but expensive. It is worth negotiating a greatly reduced price.
We took a trip to Side, which has some fabulous Greco-Roman ruins. Well worth a visit. The bus (a short walk away) is 2 euros per passenger each way.
It is the same cost to take a bus to Manavgat, but just outside of the hotel, we were offered a fare of 20 euros for all four of us in a yellow taxi. We were also given a tip to eat by the river, as there were a few good restaurants and it was cheaper than staying by the markets.
On our final night, we all played cards on our balcony. We had pulled the door closed and the only handle (on the inside) had fallen down and locked us out on the balcony. We tried calling the hotel from our mobiles but there was no answer. We phoned our daughter in England who made many attempts to call reception, but they didn't understand her and kept putting her on hold, which then failed. Thankfully a neighbour came out on to his balcony and he tried calling reception from his room, however, the phone didn't work. He went down to reception and let them know we were stuck. Also worth noting that the door from reception to the terrace can give you a nasty pinch as there isn't enough room to accommodate your hand when you pull it shut!
On our final day, the reception manager asked if we had enjoyed our stay. I gave an honest, balanced answer ‘mostly’—which he acknowledged with a nod.
There were good moments: family time, sunshine, swimming, but the unsafe incident and poor customer service in many areas did not meet our expectations.
Regrettably, I do not recommend this hotel, even at a low price point. It simply doesn’t meet basic standards of hospitality and safety.
翻译：我们假期中最严重的问题发生在凌晨1点40分，一名男子闯入我们孩子的双人房，把他们吓醒了。他道了歉就离开了。他们打电话给前台，前台却不以为然地说：“对不起，是我朋友弄错了。” 他们一夜没睡。第二天早上，我们被告知是一名工作人员把毛巾和迷你吧的物品送错了房间。未经允许擅自进入卧室是绝对不可接受的。这让他们非常难过。
我们的Loveholidays客服非常出色——响应迅速、乐于助人，并确保提交了报告。确实有人打电话询问了更多详情，但之后就再也没有收到任何回复。
正如其他评论中提到的，这家酒店并非五星级酒店，更像是三星级。我们这次假期比较便宜，所以并没有期待五星级的服务和设施，但我们希望能有更好的体验。
我们到的时候已经很晚了，给我们安排的两间房位于不同的街区，我们得沿着车道走到靠近安检门的地方才能到达。这真是令人失望，也让人很泄气。走廊里的地毯脏兮兮的，磨损严重；我们孩子的双人间里还有被遗忘的碎石和脏兮兮的脚印。
Loveholidays (MTS) 的客服人员非常好，帮我们处理了接待事宜。我们把两间房都升级到了主楼，但需要自费（120欧元）。不过，考虑到原先双人间的状况，至少应该有一间是免费的，但我没有争辩。我们升级到的两间卧室要好得多，我们对房间也非常满意。
泳池和滑梯都很棒（不过滑梯的开放时间限制在上午10点至12点和下午2点至4点）。
主楼非常干净整洁。客房清洁人员工作认真负责，做得非常出色。
露台是个放松的好地方，水烟师Saido也非常热情友好。
去海滩的班车服务可靠，司机也很棒，也很风趣。
餐厅的服务员普遍不友好，对服务漠不关心，尤其是年轻的服务员。
酒吧工作人员也需要更友好一些——他们总是气喘吁吁，让人感到害怕。
饮品令人失望——廉价的混合饮料、劣质葡萄酒，而且没有常规的汤力水（他们所有的混合饮料都加了糖精，我讨厌糖精）。我看到有人在制作冰咖啡，虽然味道很好，但后来却被粗鲁地拒绝了，理由是酒吧菜单上没有这种饮料。
有些客人很粗鲁；我们看到一个醉酒的男人朝泳池酒吧扔杯子，因为很长一段时间（在营业时间内）都没有人。很高兴他被赶了出去。
我的孩子们彬彬有礼，但经常受到工作人员的冷遇。
娱乐团队很健谈，也很可爱，但娱乐活动很少。我们去了两次，尽管广告宣传有娱乐活动，但那里根本没有。儿童迪斯科很受欢迎，但值得注意的是，播放的一些歌曲含有粗俗语言。英国客人不多，所以我觉得大多数人不会注意到这一点，而且对我家有小孩的家庭来说也没什么影响。
食物。好吧，我不太喜欢这么消极，但这也确实令人失望。一位工作人员跟我说，就我们付的钱来说，食物非常新鲜美味。我理解她的意思（沙拉不错），但正如另一位工作人员所说，食物非常“黄”。的确，它平淡无味，千篇一律。就连摆设都还是复活节的风格，看起来很丧气……就像服务员一样。
我们用一张票去了意大利餐厅（我们在那里的大部分时间都关门）。到那里的时候，他们已经重复订满了。餐厅里还有座位，但我觉得所有菜品都提前装盘了，所以他没法同时招待两个家庭。这是我们的最后一晚，多亏了另一家人的好心，我们才得以入座。那家意大利餐厅真是令人失望——只有一个服务员，对餐厅里大约20位客人表现出他所能表现出的极度不屑。没有音乐，没有氛围。食物砰砰地放在桌子上，如果你还没吃完，另一盘食物就会砰砰地倒下来，准备下一道菜，而你还在吃第一道菜。简直就是一条生产无味食物的生产线。我们看到甜点被砰砰地放在一张桌子上，我问是不是提拉米苏。他不屑地挥了挥手，不理我，径直走回了厨房。我们离开了。他的服务糟糕透顶，简直是无耻之徒，他绝对需要接受培训或降职。
海滩很棒。有很多沙滩防水布和日光浴床。食物选择不多，但沙拉很新鲜，扁面包也很好吃，值得排队。酒水单很简单。
海滩上有一个水上运动小屋，我们买了一个大型充气艇（Crazy Shark），四个人花了100欧元。他们鼓励我们购买照片、无人机和GoPro录像，虽然价格不错，但有点贵。值得谈个价，争取到大幅折扣。
我们去了锡德，那里有一些很棒的希腊罗马遗址。非常值得一游。公交车（步行不远）每位乘客单程票价为2欧元。
乘坐公交车去马纳夫加特的费用相同，但就在酒店外面，我们四个人乘坐黄色出租车，车费20欧元。我们还得到了一些小费，让我们在河边吃饭，因为那里有几家不错的餐厅，而且比住在市场附近便宜。
在我们入住的最后一晚，我们都在阳台上玩牌。我们把门关上了，唯一的把手（在里面）掉了下来，把我们锁在了阳台上。我们试着用手机给酒店打电话，但没人接。我们打电话给在英国的女儿，她多次尝试打电话给前台，但前台不明白她的意思，一直让她等待，最后还是打不通。谢天谢地，一位邻居走到阳台上，试着从他的房间打电话给前台，但电话打不通。他下楼到前台，告诉他们我们被困住了。另外值得注意的是，从接待处到露台的门关上时，可能会夹到手，因为空间不够！
最后一天，接待经理问我们住得是否愉快。我诚实客观地回答说“大部分时间都还好”，他点点头表示同意。
虽然也有美好的时光：与家人共度时光、享受阳光、畅游大海，但这次不安全事件和许多地方糟糕的客户服务并没有达到我们的预期。
很遗憾，即使价格低廉，我也不推荐这家酒店。它根本达不到基本的接待和安全标准。
我们的Loveholidays客服非常出色——响应迅速、乐于助人，并确保提交了报告。确实有人打电话询问了更多详情，但之后就再也没有收到任何回复。
正如其他评论中提到的，这家酒店并非五星级酒店，更像是三星级。我们这次假期比较便宜，所以并没有期待五星级的服务和设施，但我们希望能有更好的体验。
我们到的时候已经很晚了，给我们安排的两间房位于不同的街区，我们得沿着车道走到靠近安检门的地方才能到达。这真是令人失望，也让人很泄气。走廊里的地毯脏兮兮的，磨损严重；我们孩子的双人间里还有被遗忘的碎石和脏兮兮的脚印。
Loveholidays (MTS) 的客服人员非常好，帮我们处理了接待事宜。我们把两间房都升级到了主楼，但需要自费（120欧元）。不过，考虑到原先双人间的状况，至少应该有一间是免费的，但我没有争辩。我们升级到的两间卧室要好得多，我们对房间也非常满意。
泳池和滑梯都很棒（不过滑梯的开放时间限制在上午10点至12点和下午2点至4点）。
主楼非常干净整洁。客房清洁人员工作认真负责，做得非常出色。
露台是个放松的好地方，水烟师Saido也非常热情友好。
去海滩的班车服务可靠，司机也很棒，也很风趣。
餐厅的服务员普遍不友好，对服务漠不关心，尤其是年轻的服务员。
酒吧工作人员也需要更友好一些——他们总是气喘吁吁，让人感到害怕。
饮品令人失望——廉价的混合饮料、劣质葡萄酒，而且没有常规的汤力水（他们所有的混合饮料都加了糖精，我讨厌糖精）。我看到有人在制作冰咖啡，虽然味道很好，但后来却被粗鲁地拒绝了，理由是酒吧菜单上没有这种饮料。
有些客人很粗鲁；我们看到一个醉酒的男人朝泳池酒吧扔杯子，因为很长一段时间（在营业时间内）都没有人。很高兴他被赶了出去。
我的孩子们彬彬有礼，但经常受到工作人员的冷遇。
娱乐团队很健谈，也很可爱，但娱乐活动很少。我们去了两次，尽管广告宣传有娱乐活动，但那里根本没有。儿童迪斯科很受欢迎，但值得注意的是，播放的一些歌曲含有粗俗语言。英国客人不多，所以我觉得大多数人不会注意到这一点，而且对我家有小孩的家庭来说也没什么影响。
食物。好吧，我不太喜欢这么消极，但这也确实令人失望。一位工作人员跟我说，就我们付的钱来说，食物非常新鲜美味。我理解她的意思（沙拉不错），但正如另一位工作人员所说，食物非常“黄”。的确，它平淡无味，千篇一律。就连摆设都还是复活节的风格，看起来很丧气……就像服务员一样。
我们用一张票去了意大利餐厅（我们在那里的大部分时间都关门）。到那里的时候，他们已经重复订满了。餐厅里还有座位，但我觉得所有菜品都提前装盘了，所以他没法同时招待两个家庭。这是我们的最后一晚，多亏了另一家人的好心，我们才得以入座。那家意大利餐厅真是令人失望——只有一个服务员，对餐厅里大约20位客人表现出他所能表现出的极度不屑。没有音乐，没有氛围。食物砰砰地放在桌子上，如果你还没吃完，另一盘食物就会砰砰地倒下来，准备下一道菜，而你还在吃第一道菜。简直就是一条生产无味食物的生产线。我们看到甜点被砰砰地放在一张桌子上，我问是不是提拉米苏。他不屑地挥了挥手，不理我，径直走回了厨房。我们离开了。他的服务糟糕透顶，简直是无耻之徒，他绝对需要接受培训或降职。
海滩很棒。有很多沙滩防水布和日光浴床。食物选择不多，但沙拉很新鲜，扁面包也很好吃，值得排队。酒水单很简单。
海滩上有一个水上运动小屋，我们买了一个大型充气艇（Crazy Shark），四个人花了100欧元。他们鼓励我们购买照片、无人机和GoPro录像，虽然价格不错，但有点贵。值得谈个价，争取到大幅折扣。
我们去了锡德，那里有一些很棒的希腊罗马遗址。非常值得一游。公交车（步行不远）每位乘客单程票价为2欧元。
乘坐公交车去马纳夫加特的费用相同，但就在酒店外面，我们四个人乘坐黄色出租车，车费20欧元。我们还得到了一些小费，让我们在河边吃饭，因为那里有几家不错的餐厅，而且比住在市场附近便宜。
在我们入住的最后一晚，我们都在阳台上玩牌。我们把门关上了，唯一的把手（在里面）掉了下来，把我们锁在了阳台上。我们试着用手机给酒店打电话，但没人接。我们打电话给在英国的女儿，她多次尝试打电话给前台，但前台不明白她的意思，一直让她等待，最后还是打不通。谢天谢地，一位邻居走到阳台上，试着从他的房间打电话给前台，但电话打不通。他下楼到前台，告诉他们我们被困住了。另外值得注意的是，从接待处到露台的门关上时，可能会夹到手，因为空间不够！
最后一天，接待经理问我们住得是否愉快。我诚实客观地回答说“大部分时间都还好”，他点点头表示同意。
虽然也有美好的时光：与家人共度时光、享受阳光、畅游大海，但这次不安全事件和许多地方糟糕的客户服务并没有达到我们的预期。
很遗憾，即使价格低廉，我也不推荐这家酒店。它根本达不到基本的接待和安全标准。
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