点评:We checked in late in the evening so the first thing I did was put my son to sleep. It wasn't until after I used the bathroom I saw how dirty our room was. There was mold in the shower, hairs on the floor and bed from previous guests or housekeeping and dirt in literally every corner. I immediately contacted the hotel and let them know the situation but received no answer. I took a bunch of videos and pictures and showed them to young lady at the reception the next morning. She said she would see what they could do. I re-entered my room twice after that, once during noon and the last time in the early evening. They hadn't cleaned anything and it was the literal same as before. Sadly the state of the room was so bad that I had to check out and it wasn't until after I had checked out that I received a mail that they will not refund me for the room but I should let them know how they can improve my stay - again AFTER I HAD CHECKED OUT.
This is not a give star hotel please do not book it's rundown and dirty and they are sadly not accomodating
翻译:我们入住的时候已经很晚了,所以我做的第一件事就是哄儿子睡觉。直到上完厕所才发现房间有多脏。淋浴间里有霉菌,地板和床上有之前客人或客房清洁人员留下的头发,几乎每个角落都有灰尘。我立即联系酒店告知情况,但没有得到任何回复。第二天早上,我拍了一些视频和照片给前台的一位年轻女士看。她说她会看看他们能做些什么。之后我又进了房间两次,一次是在中午,最后一次是在傍晚。他们什么都没打扫,房间和之前一模一样。遗憾的是,房间状况太糟糕了,我不得不退房。直到退房后我才收到一封邮件,说他们不会退还房费,但我应该告诉他们如何改善我的住宿体验——再次强调,是在我退房之后。
这不是一家星级酒店,请不要预订,它破旧不堪,很脏,而且很遗憾,他们不乐于助人